Zendesk Integration
PulsAPI's Zendesk integration bridges the gap between vendor monitoring and customer support operations. When a critical vendor, your payment processor, email delivery service, or CDN, goes down, PulsAPI automatically creates a Zendesk ticket so your support team can proactively communicate with affected customers and track resolution progress.
Key Features
How PulsAPI works with Zendesk
Set up in minutes, monitor forever.
Connect
Add a webhook URL, API key, or token. Usually takes under two minutes.
Configure
Pick which vendors, severities, and event types should trigger this integration.
Monitor
PulsAPI sends alerts when a vendor status changes.
Common use cases
Proactively notify support when Stripe or PayPal degrades
Create vendor issue templates for consistent customer communications
Track vendor-caused support ticket volume over time
Link vendor incidents to affected customer conversations
How to set up Zendesk
In Zendesk, go to Admin › Channels › API and create an API token
Note your Zendesk subdomain (yourcompany.zendesk.com)
In PulsAPI, go to Settings › Integrations › Zendesk
Enter your subdomain, email address, and API token
Test the connection and configure ticket templates
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