Incident IQ Integration
School districts and K-12 organizations using Incident IQ for IT support can connect PulsAPI to bring vendor status awareness into their help desk. When cloud tools like Google Workspace, Microsoft 365, or other EdTech platforms experience degradation, PulsAPI automatically generates Incident IQ tickets — helping IT teams respond proactively and keep educators informed.
Key Features
How PulsAPI works with Incident IQ
Set up in minutes, monitor forever.
Connect
Add a webhook URL, API key, or token. Usually takes under two minutes.
Configure
Pick which vendors, severities, and event types should trigger this integration.
Monitor
PulsAPI sends alerts when a vendor status changes.
Common use cases
Auto-alert IT when Google Classroom or Teams degrades
Proactive communication to teachers during EdTech outages
Track EdTech vendor reliability for annual IT budget decisions
Coordinate IT response during multi-platform school outages
How to set up Incident IQ
Contact your Incident IQ administrator to obtain API credentials
In PulsAPI, go to Settings › Integrations › Incident IQ
Enter your Incident IQ domain and API credentials
Configure ticket category mappings for different vendor types
Test the integration with a sample alert
More integrations in this category
Other help desk & ticketing tools you can connect
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