Terms of Service

These Terms of Service ("Terms") govern your access to and use of the PulsAPI platform, website, and services (collectively, the "Service") operated by PulsAPI Inc. ("PulsAPI," "we," "us," or "our"). By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

PulsAPI is a cloud service status aggregation platform that provides:

• Real-time monitoring of third-party cloud provider status pages (e.g., AWS, Stripe, GitHub, Vercel, Cloudflare, and 240+ others)
• Unified dashboards showing operational status, incidents, and component-level health
• 90-day SLA metrics including uptime percentages and MTTR calculations
• Incident timelines with chronological status updates and post-mortem links
• Alert routing to email, Slack, and Discord with per-service severity rules
• Custom dashboard groups for organizing services by project or team

PulsAPI aggregates publicly available information from third-party status pages. We do not guarantee the accuracy, completeness, or timeliness of this data as it depends on the third-party providers' own reporting.

To use PulsAPI, you must create an account with a valid email address and password, or authenticate via GitHub OAuth. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activity that occurs under your account
• Notifying us immediately at security@pulsapi.com if you suspect unauthorized access

You must be at least 16 years of age to create an account. We reserve the right to suspend or terminate accounts that violate these Terms.

Starter Plan ($19/month or $15/month billed yearly)

The Starter plan includes monitoring of up to 10 services, a real-time status dashboard, email notifications, and 7-day incident history. A 15-day free trial is available. No credit card is required for the trial.

Pro Plan ($59/month or $49/month billed yearly)

The Pro plan includes unlimited services, 90-day SLA metrics & MTTR, Slack, Discord & MS Teams alerts, outbound webhooks, API keys, monitor groups & tags, SLA export, downtime budget tracking, P50/P95/P99 latency, and up to 3 team members.

Business Plan ($149/month or $129/month billed yearly)

The Business plan includes everything in Pro plus 90-day incident history, PagerDuty integration, custom alert routing, SSO/SAML, RBAC (role-based access), audit logs, up to 5 workspaces, up to 10 admin seats, and priority support.

Enterprise Plan (Custom pricing)

The Enterprise plan includes everything in Business plus 365-day incident history, a dedicated account manager, custom integrations, compliance support, tailored API rate limits, a 99.99% SLA guarantee, and onboarding help. Contact sales@pulsapi.com for pricing.

Billing Terms

• Pro subscriptions are billed monthly or annually in advance via Stripe
• You may cancel at any time; your plan remains active until the end of the billing period
• We do not offer prorated refunds for partial billing periods
• We reserve the right to change pricing with 30 days' notice via email

You agree not to:

• Use the Service for any illegal or unauthorized purpose
• Attempt to gain unauthorized access to other accounts, systems, or networks connected to the Service
• Interfere with or disrupt the Service, servers, or networks
• Use automated scripts, bots, or scrapers to access the Service beyond our public API rate limits
• Reproduce, redistribute, or resell access to PulsAPI data without written permission
• Upload malicious code, viruses, or engage in any activity that could harm the Service or other users
• Impersonate any person or entity, or misrepresent your affiliation

Violation of these terms may result in immediate suspension or termination of your account.

The PulsAPI platform, including its design, code, brand, logo, documentation, and original content, is the property of PulsAPI Inc. and is protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works of our platform without written permission.

The status data we aggregate from third-party providers belongs to those respective providers. PulsAPI provides this data as a convenience and does not claim ownership of third-party content.

Your use of PulsAPI is also governed by our Privacy Policy, which describes how we collect, use, and protect your information. By using the Service, you consent to the data practices described in the Privacy Policy.

We strive to maintain high availability for the PulsAPI platform but do not guarantee uninterrupted access. Scheduled maintenance will be communicated in advance when possible.

Enterprise customers with a 99.99% SLA guarantee are eligible for service credits as defined in their Enterprise agreement. Free and Pro plans are provided on an "as is" basis without uptime guarantees.

To the maximum extent permitted by law, PulsAPI Inc. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising out of or related to your use of the Service.

PulsAPI is a monitoring aggregation tool. We are not responsible for outages, incidents, or SLA breaches of the third-party providers we track. Decisions made based on PulsAPI data are your responsibility.

Our total liability to you for any claim arising from the Service shall not exceed the amount you paid to PulsAPI in the 12 months preceding the claim.

You may terminate your account at any time from your account settings or by emailing support@pulsapi.com.

We may suspend or terminate your account if you violate these Terms, engage in activity that harms the Service or other users, or fail to pay applicable fees. Upon termination, your right to use the Service ceases immediately. We may retain certain data as required by law.

You agree to indemnify and hold harmless PulsAPI Inc., its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney's fees) arising from your use of the Service or violation of these Terms.

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to conflict of law principles. Any disputes shall be resolved in the courts located in Delaware.

We may update these Terms from time to time. Material changes will be communicated via email or a prominent notice on the Service. Your continued use of PulsAPI after changes take effect constitutes acceptance of the revised Terms.

If you have questions about these Terms, contact us at:

• Email: legal@pulsapi.com
• Support: pulsapi.com/support