Is 6sense Down?

Update: Our Engineering team continues to investigate the Salesforce authentication issue affecting a subset of customers using Salesforce-connected data sources, including CRM integrations and AI Email. Our investigation indicates that the authentication failures originate outside of the 6sense platform and are related to Salesforce OAuth authentication. We have not identified any changes within the 6sense platform that would account for the observed behavior. As part of our investigation, we have observed a strong correlation between the timing of the affected connections and recent Salesforce OAuth refresh token behavior and we are actively working with Salesforce to determine the underlying cause and implement a long-term resolution. Customers whose Salesforce integration is affected may see the connection enter a disconnected state, resulting in delayed data synchronization and downstream processing until the connection is successfully reauthenticated. As a workaround, customers experiencing an "Authentication Failed" error or a disconnected Salesforce integration should reauthenticate their connection by navigating to Settings > Integrations > Salesforce. Reauthentication has successfully restored connectivity for the majority of affected customers. We will continue to provide updates as our investigation progresses. --- [2026-08-07T13:48:56.416Z] (investigating) Update - We continue to investigate the Salesforce authentication issue affecting a subset of customers using Salesforce and Pardot integrations. Based on our investigation to date, the issue appears to be related to Salesforce integration credential expiration and may result in affected integrations requiring reauthorization. Customers who see their Salesforce Integration in an Error status can continue to update their integration credentials as a workaround. If the issue persists after reauthorizing, please contact Support. Our Engineering team remains actively engaged in identifying a long-term solution, and we will continue to share updates as our investigation progresses. --- [2026-08-06T13:55:00.998Z] (investigating) We are continuing to investigate this issue. --- [2026-08-06T07:41:15.125Z] (investigating) We are investigating an issue impacting a subset of customers using Salesforce and Pardot integrations. Affected customers may see an "Authentication Failed" error message when viewing their integration page. As a mitigation, customers experiencing this issue can update their integration credentials, which may restore the connection. If the issue persists after updating the credentials, please contact Support for further assistance. Our Engineering team is actively investigating the issue and we will provide additional updates as more information becomes available.

This incident has been resolved. --- [2026-08-04T18:50:40.317Z] (monitoring) A fix has been implemented and we are monitoring the results. --- [2026-08-04T15:27:46.837Z] (investigating) We are aware of an issue impacting the performance of Sales Intelligence export jobs, which is causing some jobs to fail. Our Engineering teams are actively investigating the matter and working diligently to resolve it as quickly as possible. We appreciate your patience and understanding as we work to address this issue.

This incident has been resolved. --- [2026-07-28T21:24:01.824Z] (investigating) We are aware of an issue impacting a subset of customers where loading saved dashboard filters may cause the page to become unresponsive. Our Engineering teams are actively investigating the matter and working diligently to resolve it as quickly as possible. We appreciate your patience and understanding as we work to address this issue.