7shifts Outage History
18 incidents recorded over the last 365 days, 18 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.
Every Recorded 7shifts Incident
| Date | Incident | Duration | Status |
|---|---|---|---|
| Oct 23, 2026 | We will be performing planned database maintenance impacting 7shifts payroll onlyMaintenance has started | 15h 4m | Resolved |
| Oct 7, 2026 | Delays in schedule data updatingThe issue with schedule data updating in the app has been resolved. Schedule data and projected hours are updating normally. We appreciate your patience while our team worked on this. | 21 min | Resolved |
| Oct 3, 2026 | Delayed sales and labor integration dataSales, labor, and tips integrations should be back to normal. | 28h 54m | Resolved |
| Sep 14, 2026 | Regular MaintenanceMaintenance has started | 39h 48m | Resolved |
| Aug 31, 2026 | Login Unavailable for Some UsersThe login issue affecting some mobile users has been resolved. If you're still experiencing problems, please don't hesitate to reach out. | 21h 30m | Resolved |
| Jul 8, 2026 | Scheduling PageThe scheduling page is now fully operational. | 9 min | Resolved |
| Jul 1, 2026 | 7shifts iOS app content not loading on version 2026.27.0This issue is resolved in 7shifts iOS version 2026.27.2 which is available for download in the App Store. Thank you all for your patience. | 24h 45m | Resolved |
| Jun 30, 2026 | Some mobile customers may be experiencing a degraded experience with Clair servicesThe Clair endpoints are now returning expected status codes after resolving a bug in our cache. All systems should now be operational. | 30 min | Resolved |
| Jun 18, 2026 | 7shifts Payroll Delayed Employee PaymentsAll instant payments scheduled for yesterday have been successfully processed. | 21h 50m | Resolved |
| May 27, 2026 | Error Logging InService is back to normal. | 18 min | Resolved |
| May 21, 2026 | Our team is currently investigating an issue with 7shifts Messaging. In-app messaging will be temporarily unavailable while we work to restore service as quickly as possible.Our team has successfully resolved the issue with 7shifts Messaging. In-app messaging is now fully operational. We appreciate your patience! | 1h 30m | Resolved |
| Apr 6, 2026 | 7punches on iPad continuous loading / won't openThis incident has been marked as resolved by our Engineering Team | 18h 38m | Resolved |
| Apr 6, 2026 | Performance DegradationThe issue has been resolved. Performance in the application has been restored. | 13 min | Resolved |
| Feb 25, 2026 | Deactivating Employees – Error MessageThe issue affecting employee deactivations has now been resolved. You can proceed with deactivating employees as expected. If you continue to experience any issues, please reach out to our Support team for… | 17 min | Resolved |
| Jan 26, 2026 | W-2 Download Error**W-2s will begin appearing by the end of January 27th as processing completes.** During this time, some accounts may see an “unknown error” when attempting to download a W-2. | 5h 15m | Resolved |
| Jan 14, 2026 | Currently experiencing delays in SMS delivery to Verizon Wireless users No longer experiencing delays in SSM/MMS to Verizon Wireless customers | 16h 51m | Resolved |
| Nov 18, 2025 | Cloudflare DownCloudflare has confirmed that services are operating normally, and users should no longer experience access issues. | 3h 26m | Resolved |
| Nov 11, 2025 | Lightspeed Series-K Integration: Sales not importing into 7shifts for Canadian Customers The scope of affected accounts has been found to be very small (1-2). Therefore, no widespread issues are reported for sales impacting Lightspeed-K integrations and we will be marking this issue as resolved. | 21h 4m | Resolved |
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How to Read This 7shifts Incident Log
Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before 7shifts acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.
Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.
The longest single 7shifts outage in this window ran 1d 15h, against a mean recovery of 12h 15m. If you depend on 7shifts in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.