ActiveProspect Outage History

18 incidents recorded over the last 365 days, 18 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Every Recorded ActiveProspect Incident

ActiveProspect incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Oct 30, 2026TikTok Lead Ads and TikTok ConversionsThis incident has been resolved.6h 9mResolved
Oct 23, 2026Facebook Lead Ads DelayedThis incident has been resolved. Between approximately 14:40 and 17:40 UTC, customers may have experienced delayed leads for Facebook Lead Ads. LeadsBridge is operating normally. No leads were lost. We apologize for the…32 minResolved
Jul 20, 2026Seller Directory application errorsResolved — Joining the Seller Directory is now working normally for recently verified domains. During the incident, customers whose domains were verified on or after Wed, July 15 may have been temporarily unable to…23h 25mResolved
Jun 11, 2026TrustedForm Certify Consent Language Collection IssueWe identified an issue affecting consent language collection for a customer using the TrustedForm Certify SDK. Changes deployed on June 9 were found to be incompatible with that customer's website configuration, causing…-2730 minResolved
Jun 9, 2026ActiveProspect Application Access IssueAt 8:15am today, users experienced issues accessing the ActiveProspect application due to an application configuration error. An update caused an unintended redirect loop on the ActiveProspect application, preventing…-81 minResolved
Jun 5, 2026Certificates unable to capture consent languageWe identified an issue related to an update deployed to TrustedForm Certify on June 3 at approximately 8:30 AM CT. The update introduced behavior that caused TrustedForm assets to be blocked on some websites with…-2987 minResolved
May 15, 2026TrustedForm partial outageDuring the deployment of a new application version at 1:40 PM CT, we observed a significant increase in connection errors and latency across the application. TrustedForm Certify experienced a partial outage from 1:42 PM…0 minResolved
May 11, 2026TrustedForm Session Replay Loading IssueWe identified an issue in TrustedForm related to recent changes that were not compatible with certain Content Security Policies (CSPs). As a result, session replays generated during the impact window may not contain…-461 minResolved
May 6, 2026TrustedForm API LatencyToday between 12:26 PM and 12:45 PM CT, TrustedForm experienced elevated latency on its API. During this time, some customers may have encountered 500 errors or longer-than-normal response times. The issue has been…-191 minResolved
Apr 30, 2026TrustedForm API LatencyToday between 9:04 AM and 11:00 AM CT, TrustedForm experienced elevated latency on its API. During this time, some customers may have encountered 500 errors or longer-than-normal response times. The issue has been…0 minResolved
Feb 11, 2026Experian Add-On Authentication ErrorsThis incident has been resolved.1h 29mResolved
Feb 9, 2026Experian Add-On Authentication ErrorsThis incident has been resolved.0 minResolved
Jan 26, 2026LeadsBridge - TikTok Lead Ads disruptionsIt's confirmed that the TikTok API error is no longer occurring. The incident is resolved21h 0mResolved
Dec 18, 2025TrustedForm certificates did not generate snapshotsOn December 18, 2025, between 10:10 a.m. and 1:41 p.m. CST, TrustedForm experienced an issue that prevented snapshot creation for certificates on pages where a third-party script was running alongside the TrustedForm…0 minResolved
Dec 15, 2025LeadConduit and SuppressionList user interfaces unavailableOn December 15, 2025 between 11:53 AM and 12:22 PM CST, LeadConduit and SuppressionList user interfaces were unavailable within the ActiveProspect platform. The issue was fully resolved at 12:22 PM CST, and services…-74 minResolved
Dec 11, 2025TrustedForm increased latencyOn December 11, 2025 between 12:16 PM and 12:25 PM CST, customers making requests to cert.trustedform.com may have experienced increased latency, timeouts, and 5xx errors. Some users of TrustedForm may also have noticed…-82 minResolved
Dec 3, 2025TrustedForm increased latencyOn December 3, 2025 between 3:41 PM and 5:15 PM CST, customers making requests to cert.trustedform.com may have experienced increased latency, timeouts, and 5xx errors. Some users of TrustedForm may also have noticed…0 minResolved
Nov 18, 2025LeadsBridge Service OutageThe external system declared the outage solved. We've completed our monitoring activities: all the services are confirmed as operational. The incident has been fully resolved.20h 57mResolved

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How to Read This ActiveProspect Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before ActiveProspect acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single ActiveProspect outage in this window ran 23h 25m, against a mean recovery of 6h 41m. If you depend on ActiveProspect in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.