ActiveProspect Outage History
18 incidents recorded over the last 365 days, 18 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.
Every Recorded ActiveProspect Incident
| Date | Incident | Duration | Status |
|---|---|---|---|
| Oct 30, 2026 | TikTok Lead Ads and TikTok ConversionsThis incident has been resolved. | 6h 9m | Resolved |
| Oct 23, 2026 | Facebook Lead Ads DelayedThis incident has been resolved. Between approximately 14:40 and 17:40 UTC, customers may have experienced delayed leads for Facebook Lead Ads. LeadsBridge is operating normally. No leads were lost. We apologize for the… | 32 min | Resolved |
| Jul 20, 2026 | Seller Directory application errorsResolved — Joining the Seller Directory is now working normally for recently verified domains. During the incident, customers whose domains were verified on or after Wed, July 15 may have been temporarily unable to… | 23h 25m | Resolved |
| Jun 11, 2026 | TrustedForm Certify Consent Language Collection IssueWe identified an issue affecting consent language collection for a customer using the TrustedForm Certify SDK. Changes deployed on June 9 were found to be incompatible with that customer's website configuration, causing… | -2730 min | Resolved |
| Jun 9, 2026 | ActiveProspect Application Access IssueAt 8:15am today, users experienced issues accessing the ActiveProspect application due to an application configuration error. An update caused an unintended redirect loop on the ActiveProspect application, preventing… | -81 min | Resolved |
| Jun 5, 2026 | Certificates unable to capture consent languageWe identified an issue related to an update deployed to TrustedForm Certify on June 3 at approximately 8:30 AM CT. The update introduced behavior that caused TrustedForm assets to be blocked on some websites with… | -2987 min | Resolved |
| May 15, 2026 | TrustedForm partial outageDuring the deployment of a new application version at 1:40 PM CT, we observed a significant increase in connection errors and latency across the application. TrustedForm Certify experienced a partial outage from 1:42 PM… | 0 min | Resolved |
| May 11, 2026 | TrustedForm Session Replay Loading IssueWe identified an issue in TrustedForm related to recent changes that were not compatible with certain Content Security Policies (CSPs). As a result, session replays generated during the impact window may not contain… | -461 min | Resolved |
| May 6, 2026 | TrustedForm API LatencyToday between 12:26 PM and 12:45 PM CT, TrustedForm experienced elevated latency on its API. During this time, some customers may have encountered 500 errors or longer-than-normal response times. The issue has been… | -191 min | Resolved |
| Apr 30, 2026 | TrustedForm API LatencyToday between 9:04 AM and 11:00 AM CT, TrustedForm experienced elevated latency on its API. During this time, some customers may have encountered 500 errors or longer-than-normal response times. The issue has been… | 0 min | Resolved |
| Feb 11, 2026 | Experian Add-On Authentication ErrorsThis incident has been resolved. | 1h 29m | Resolved |
| Feb 9, 2026 | Experian Add-On Authentication ErrorsThis incident has been resolved. | 0 min | Resolved |
| Jan 26, 2026 | LeadsBridge - TikTok Lead Ads disruptionsIt's confirmed that the TikTok API error is no longer occurring. The incident is resolved | 21h 0m | Resolved |
| Dec 18, 2025 | TrustedForm certificates did not generate snapshotsOn December 18, 2025, between 10:10 a.m. and 1:41 p.m. CST, TrustedForm experienced an issue that prevented snapshot creation for certificates on pages where a third-party script was running alongside the TrustedForm… | 0 min | Resolved |
| Dec 15, 2025 | LeadConduit and SuppressionList user interfaces unavailableOn December 15, 2025 between 11:53 AM and 12:22 PM CST, LeadConduit and SuppressionList user interfaces were unavailable within the ActiveProspect platform. The issue was fully resolved at 12:22 PM CST, and services… | -74 min | Resolved |
| Dec 11, 2025 | TrustedForm increased latencyOn December 11, 2025 between 12:16 PM and 12:25 PM CST, customers making requests to cert.trustedform.com may have experienced increased latency, timeouts, and 5xx errors. Some users of TrustedForm may also have noticed… | -82 min | Resolved |
| Dec 3, 2025 | TrustedForm increased latencyOn December 3, 2025 between 3:41 PM and 5:15 PM CST, customers making requests to cert.trustedform.com may have experienced increased latency, timeouts, and 5xx errors. Some users of TrustedForm may also have noticed… | 0 min | Resolved |
| Nov 18, 2025 | LeadsBridge Service OutageThe external system declared the outage solved. We've completed our monitoring activities: all the services are confirmed as operational. The incident has been fully resolved. | 20h 57m | Resolved |
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How to Read This ActiveProspect Incident Log
Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before ActiveProspect acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.
Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.
The longest single ActiveProspect outage in this window ran 23h 25m, against a mean recovery of 6h 41m. If you depend on ActiveProspect in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.