ActivTrak Outage History

29 incidents recorded over the last 365 days, 29 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live ActivTrak status100.00% uptime history

Every Recorded ActivTrak Incident

ActivTrak incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Oct 20, 2026Delayed processing of insights dataThis incident has been resolved.7h 13mResolved
Sep 29, 2026Elevated error rates on the Users configuration pagesThe issue has been resolved.1h 13mResolved
Sep 9, 2026Elevated errors related to login for some accountsThis incident has been resolved.4h 27mResolved
Sep 1, 2026Elevated error rate associated with reportsThis incident has been resolved.1h 34mResolved
Aug 31, 2026Elevated error rates on the "Productivity By Location" reportThe issue has been resolved and the "Productivity By Location" report is functioning correctly.1h 38mResolved
Aug 26, 2026Increased error rate associated with account signupThis incident has been resolved.7h 31mResolved
Aug 19, 2026Delayed Data IngestionThis incident has been resolved.1h 52mResolved
Aug 10, 2026Delays in processing AzureAD / EntraID integrationsThe Azure AD integration will run normally tonight. Accounts can manually refresh/sync now by going to the APIs & Integration / Integrations page, view the Azure AD Instance, and clicking the manual refresh button.3h 13mResolved
Jul 10, 2026Insight reports failing to loadThe incident has been resolved.51 minResolved
Jun 30, 2026Increased error rate associated with loginsThis incident has been resolved.3h 15mResolved
Jun 16, 2026Increased error rate associated with logins and other application functionsThis incident has been resolved.3h 6mResolved
Jun 10, 2026Delayed Data IngestionOur engineering team implemented a fix last night and confirms that delayed data collection is now resolved. No data loss is occurring due to these delays.17h 52mResolved
Jun 2, 2026Elevated error rate associated with real-time visibility featureThis incident has been resolved.22h 21mResolved
May 29, 2026Delayed processing of insights dataThis incident has been resolved.8h 40mResolved
May 15, 2026Delayed Data IngestionThis incident has been resolved.24h 50mResolved
May 7, 2026Delayed Data IngestionThis incident has been resolved.19h 16mResolved
May 7, 2026Delayed Screenshot Data IngestionThis incident has been resolved.22h 32mResolved
Apr 30, 2026User Data Temporarily UnavailableThe issue affecting Next Generation User Management (NGUM) system has been fully resolved. All systems are operating normally and User data is available as expected. We apologize for any inconvenience this may have…5h 15mResolved
Apr 28, 2026User Data Temporarily UnavailableThe issue affecting Next Generation User Management (NGUM) system has been fully resolved. All systems are operating normally and User data is available as expected. We apologize for any inconvenience this may have…28h 4mResolved
Apr 23, 2026Delayed processing of insights and ActivConnect data for some accountsThe delays affecting insights and ActivConnect reporting data have been resolved. Processing has returned to normal and all data is up to date. We apologize for any inconvenience this may have caused.23h 47mResolved
Mar 20, 2026Incorrect Watchdog user entry in Web ApplicationThis incident has been resolved. The Watchdog user entry has been removed. No further action is required.2h 54mResolved
Mar 17, 2026Elevated error ratesThis incident has been resolved. If you continue to experience issues, please log out and log back in to refresh your session. We apologize for the disruption and thank you for your patience.1h 22mResolved
Mar 11, 2026Issues loading Time Zone settings pageOur engineering team has deployed a fix for this issue.1h 33mResolved
Mar 9, 2026Errors with Insight subscription creationThis incident has been resolved.2h 38mResolved
Feb 27, 2026Increased error rate associated with purchase estimation in the cartThis incident has been resolved.3h 12mResolved
Feb 25, 2026Issues with the delivery of notification/verification emailsThis incident has been resolved.21h 41mResolved
Jan 8, 2026Productivity report charts display incorrectlyOur engineering team has deployed a fix to production for this issue.2h 0mResolved
Dec 12, 2025Issues with user/group assignments managed through the AzureAD integrationOur engineering team has validated the fix and re-enabled AzureAD integration syncs for all affected accounts.20h 30mResolved
Nov 19, 2025Delayed processing of insights dataThis incident has been resolved.1h 44mResolved

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How to Read This ActivTrak Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before ActivTrak acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single ActivTrak outage in this window ran 1d 4h, against a mean recovery of 9h 11m. If you depend on ActivTrak in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.