Aircall Outage History

85 incidents recorded over the last 365 days, 49 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live Aircall status100.00% uptime history

Every Recorded Aircall Incident

Aircall incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Nov 3, 2026Issues Making and Receiving CallsThis incident has been resolved and the affected Aircall services are operating as expected. If you’re still seeing any issues, please contact Aircall Support, and we’ll help right away.24 minResolved
Oct 29, 2026Increased Platform ErrorsThis incident has been resolved and the affected Aircall services are operating as expected. Our infrastructure provider has confirmed recovery on their side, and we’ve monitored our systems to verify service has…2h 32mResolved
Oct 22, 2026Aircall Scheduled Maintenance - Thursday, October 22nd 2026Scheduled maintenance is currently in progress. We will provide updates as necessary.2h 0mScheduled
Oct 18, 2026Aircall Scheduled Maintenance - Sunday, October 18th 2026Scheduled maintenance is currently in progress. We will provide updates as necessary.15 minScheduled
Oct 17, 2026Users with connectivity issuesWe can confirm this issue is fully resolved. The Roaming region Singapore is fully operational. If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.1h 34mResolved
Oct 13, 2026Increased Error RateWe can confirm this issue is fully resolved. If you continue to experience any issues logging into Aircall, making or receiving calls, or loading the Dashboard, please don’t hesitate to reach out to our Support team for…40 minResolved
Oct 12, 2026Calling IssuesThe issue has now been resolved.48 minResolved
Oct 7, 2026Partner Integrations Not Receiving Call EventsThe disruption affecting the following partner integrations has been resolved: Gorgias Jobadder Klaviyo Help Scout Bullhorn Sellsy Call events from Aircall are now being delivered successfully to these integrations…27h 38mResolved
Oct 5, 2026Intermittent calls and SMS failures on a subset of French and Spanish numbersThis incident has been resolved.1h 1mResolved
Oct 5, 2026Intermittent calls and SMS failures on a subset of French and Spanish numbersThis has fully recovered and we confirm resolution.40 minResolved
Oct 3, 2026Aircall Scheduled Maintenance - Saturday, October 3rd 2026The scheduled maintenance has been completed.1h 0mScheduled
Oct 1, 2026Outbound calls from mobile Spanish numbers reaching an audio message.We can confirm this issue is fully resolved. If you continue to experience any issues, don’t hesitate to contact our Support team for further assistance.35 minResolved
Oct 1, 2026Issues logging in to Aircall WorkspaceWe can confirm this issue is fully resolved. If you continue to experience any issues, don’t hesitate to contact our Support team for further assistance.1h 25mResolved
Sep 30, 2026Aircall Scheduled Maintenance - Wednesday, September 30th 2026The scheduled maintenance has been completed.30 minScheduled
Sep 26, 2026Aircall Scheduled Maintenance — Saturday, September 26th 2026The scheduled maintenance has been completed.2h 0mScheduled
Sep 22, 2026Aircall Scheduled Maintenance - Tuesday, September 22nd 2026The scheduled maintenance has been completed.1h 0mScheduled
Sep 18, 2026Aircall Scheduled Maintenance — Friday, September 18th 2026The scheduled maintenance has been completed.30 minScheduled
Sep 16, 2026Aircall Scheduled Maintenance — Wednesday, September 16th 2026The scheduled maintenance has been completed.1h 0mScheduled
Sep 12, 2026Aircall Scheduled Maintenance — Saturday, September 12th 2026The scheduled maintenance has been completed.1h 0mScheduled
Sep 8, 2026Outbound audio degradation for some SG customersWe have confirmation that this has been resolved3h 0mResolved
Sep 5, 2026Aircall Scheduled Maintenance — Saturday, September 5th 2026The scheduled maintenance has been completed.2h 0mScheduled
Sep 3, 2026Increased Platform ErrorsWe can confirm this issue is fully resolved. If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.38 minResolved
Sep 1, 2026Delayed MMS delivery confirmation for some customersWe still have not seen any direct impact to customers, so this incident is resolved44 minResolved
Aug 28, 2026Aircall Scheduled Maintenance — Friday, August 28th 2026The scheduled maintenance has been completed.30 minScheduled
Aug 28, 2026Aircall Scheduled Maintenance — Friday, August 28th 2026The scheduled maintenance has been completed.1h 0mScheduled
Aug 26, 2026Users stuck on call statusThe root cause of the issue has been found and resolved.1h 8mResolved
Aug 26, 2026Aircall Scheduled Maintenance — Wednesday, August 26th 2026The scheduled maintenance has been completed.30 minScheduled
Aug 25, 2026Inbound issues impacting some Mexico phone numbersThe Carrier Partner's fix has been validated and inbound calls on the affected Mexican numbers are operating normally. This incident is now resolved. Thank you for your patience.10h 31mResolved
Aug 24, 2026Aircall Scheduled Maintenance — Monday, August 24th 2026The scheduled maintenance has been completed.30 minScheduled
Aug 20, 2026Aircall Scheduled Maintenance — Thursday, August 20th 2026The scheduled maintenance has been completed.1h 0mScheduled
Aug 16, 2026Aircall Scheduled Maintenance — Friday, August 16th 2026We have a scheduled maintenance window on Sunday, August 16th 2026 starting at 06:00 UTC. During this window, our team will perform work that supports the continued reliability and performance of our platform. We do…30 minScheduled
Aug 11, 2026Issues calling German numbersWe can confirm this issue is fully resolved. If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.19h 6mResolved
Aug 11, 2026French eSIM numbers unreachableWe can confirm that the issue with the French eSIM partner has been fully resolved. We appreciate your patience and understanding while we worked with our partners to restore normal functionality.2h 25mResolved
Aug 5, 2026AI Agents not reading Knowledge BaseThis is confirmed fully resolved27 minResolved
Jul 30, 2026Login issues in GB and CHThe issue has been found to be affecting one specific ISP in CH and one in GB. We recommend that customers use an alternative network if possible and contact their ISP to help resolve the issue.1h 33mResolved
Jul 28, 2026Analytics High Loading timeThis incident has been resolved.12 minResolved
Jul 24, 2026Aircall Scheduled Maintenance — Friday, July 24th 2026The scheduled maintenance has been completed.1h 0mScheduled
Jul 22, 2026Aircall Scheduled Maintenance — Wednesday, July 22nd 2026The scheduled maintenance has been completed.1h 0mScheduled
Jul 20, 2026Delay logging call/activity events to integrationsThis incident has been resolved.1h 58mResolved
Jul 17, 2026Delay logging call/activity events to integrationsOur engineering team has resolved the issue with delayed logging to integrations.3h 6mResolved
Jul 15, 2026Errors saving E911 emergency location for some customersOur partner carrier has fully resolved the issue and service is back to normal at this time20 minResolved
Jul 13, 2026Users Stuck in CallsWe can confirm this issue is fully resolved. If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.1h 31mResolved
Jul 9, 2026Analytics Dashboards Slow LoadingThis incident has been resolved.58 minResolved
Jul 2, 2026Duplicate Inbound Call Attempts - UK CarrierThis incident has been resolved.6h 10mResolved
Jul 1, 2026Duplicate Inbound Call Attempts - UK CarrierWe can confirm the issue with the UK carrier has been fully resolved. We appreciate your patience and understanding while we worked with our partners to restore normal functionality. If you continue to experience any…20 minResolved
Jun 26, 2026Aircall Scheduled Maintenance — Friday, June 26th 2026The scheduled maintenance has been completed.1h 30mScheduled
Jun 25, 2026Aircall Scheduled Maintenance — Thursday, June 25th 2026The scheduled maintenance has been completed.1h 0mScheduled
Jun 20, 2026Aircall Scheduled Maintenance — Saturday, June 20th 2026The scheduled maintenance has been completed.30 minScheduled
Jun 19, 2026Analytics Dashboards Not LoadingThis incident has been resolved8h 46mResolved
Jun 10, 2026SMS Delivery Delays in France and SpainMessages are being processed normally now.4h 12mResolved
Jun 4, 2026Dashboard Performance IssuesThe error loading recordings and insights has been fully resolved, and the Dashboard is performing normally.44 minResolved
Jun 3, 2026Aircall Scheduled Maintenance — Wednesday, June 3rd 2026The scheduled maintenance has been completed.1h 0mScheduled
May 29, 2026Aircall Workspace In-Call Controls Intermittently UnresponsiveThis incident has now been resolved. If you experience any further problems, please don’t hesitate to contact our support team.42 minResolved
May 28, 2026Issues with phone calls impacting Mexico phone numbersVoice service for Mexico phone numbers has been fully restored. The issue was isolated to a local carrier, which has since returned to normal operation.48 minResolved
May 27, 2026Aircall Scheduled Maintenance — Wednesday, May 27th 2026The scheduled maintenance has been completed.1h 0mScheduled
May 22, 2026Aircall Scheduled Maintenance — Friday, May 22nd 2026The scheduled maintenance has been completed.30 minScheduled
May 19, 2026Workspace App - Error loading conversationsThe error loading conversations has been fully resolved, and the Workspace App is performing normally. We appreciate your patience and understanding while we worked to restore normal functionality. If you continue to…1h 26mResolved
May 15, 2026Issue on inbound/outbound callsThis incident is resolved. Inbound/outbound call actions on the Aircall app are fully functional.2h 1mResolved
May 14, 2026Aircall Scheduled Maintenance — Thursday, May 14th 2026The scheduled maintenance has been completed.2h 0mScheduled
May 1, 2026Calls Not Ringing iOS Mobile AppThe iOS Mobile App has remained stable during monitoring. We appreciate your patience and understanding while we worked to restore normal functionality. If you continue to experience any issues, don’t hesitate to…1h 18mResolved
Apr 29, 2026Inbound Call Issues impacting French and Spanish NumbersThis incident has been resolved.41 minResolved
Apr 29, 2026Aircall Scheduled Maintenance — Wednesday, April 29th 2026The scheduled maintenance has been completed.1h 0mScheduled
Apr 21, 2026Degraded Service for Outbound Calls to ChileWe can confirm the outbound traffic to Chile has remained stable during monitoring. We appreciate your patience and understanding while we worked to restore normal functionality. If you continue to experience any…551h 26mResolved
Apr 14, 2026Aircall Analytics PerformanceAnalytics' performance is fully stable and operating normally.31 minResolved
Mar 31, 2026Call dropping in GermanyThis incident has been resolved2h 32mResolved
Mar 22, 2026Aircall Scheduled Maintenance — Sunday, March 22nd 2026The scheduled maintenance has been completed.3h 30mScheduled
Mar 21, 2026Aircall Scheduled Maintenance — Saturday, March 21st 2026The scheduled maintenance has been completed.1h 0mScheduled
Mar 14, 2026Aircall Scheduled Maintenance — Saturday, March 14th 2026The scheduled maintenance has been completed.1h 0mScheduled
Mar 8, 2026Aircall Scheduled Maintenance — Sunday, March 8th 2026The scheduled maintenance has been completed.2h 0mScheduled
Mar 5, 2026Aircall Scheduled Maintenance — Thursday, March 5th 2026The scheduled maintenance has been completed.1h 0mScheduled
Mar 1, 2026Aircall Scheduled Maintenance — Sunday, March 1st 2026The scheduled maintenance has been completed.3h 0mScheduled
Feb 26, 2026Aircall Scheduled Maintenance — Thursday, February 26th 2026The scheduled maintenance has been completed.1h 0mScheduled
Feb 26, 2026Aircall Scheduled Maintenance — Thursday, February 26th 2026The scheduled maintenance has been completed.3h 0mScheduled
Feb 24, 2026Aircall Scheduled Maintenance — Tuesday, February 24th 2026The scheduled maintenance has been completed.1h 0mScheduled
Feb 18, 2026Aircall Scheduled Maintenance — Wednesday, February 18th 2026The scheduled maintenance has been completed.1h 0mScheduled
Feb 13, 2026SMS and MMS delivery issuesThis incident has been resolved.1h 25mResolved
Feb 4, 2026Loading IssuesSystem performance has remained stable during monitoring. We appreciate your patience and understanding while we worked to restore normal functionality. If you continue to experience any issues, don’t hesitate to…3h 58mResolved
Jan 22, 2026Issue with Spain telco providersWe are observing a recovery of traffic in Spain to regular levels. Therefore, we believe that local telcos have been able to recover their network and fully resolve the situation.46 minResolved
Jan 19, 2026Issues with LoginSystem performance has remained stable during monitoring. We appreciate your patience and understanding while we worked to restore normal functionality. If you continue to experience any issues, don’t hesitate to reach…50 minResolved
Jan 15, 2026Authentication issue, showing something went wrongThis incident has been resolved. We have observed temporary instability impacting login performance from 08:12 to 08:20 UTC.1 minResolved
Dec 22, 2025Calls dropping and quality issuesThis incident has been resolved.1h 49mResolved
Dec 17, 2025Public API returning 500 errorOur public API is now working as expected, this incident has been resolved.32 minResolved
Dec 5, 2025Aircall Support Portal unavailableThe Support Portal and all its Support channels are operational and stable.29 minResolved
Nov 13, 2025Agent experience degradedThis incident has been resolved.2h 23mResolved
Nov 10, 2025Salesforce Integration - Calls not logging in SalesforceSystem performance has remained stable during monitoring. We appreciate your patience and understanding while we worked to restore normal functionality. If you continue to experience any issues, don’t hesitate to…34 minResolved

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How to Read This Aircall Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Aircall acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single Aircall outage in this window ran 22d 23h, against a mean recovery of 8h 30m. If you depend on Aircall in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.