Airwallex Outage History
17 incidents recorded over the last 365 days, 10 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.
Every Recorded Airwallex Incident
| Date | Incident | Duration | Status |
|---|---|---|---|
| Aug 15, 2026 | Scheduled maintenance for PayNowScheduled maintenance is currently in progress. We will provide updates as necessary. | 6h 0m | Scheduled |
| Aug 15, 2026 | Degraded performance in Payments via MastercardFrom 04:00 to 05:30 UTC on 15 Aug 2026, we observed an issue external to Airwallex impacting Mastercard Payments. The issue is resolved and all affected systems are restored to full functionality. | 1h 6m | Resolved |
| Jul 29, 2026 | Third-party outage causing PIX payment failuresFrom 00:10 to 04:48 UTC on 2026-07-29, we observed an issue external to Airwallex impacting PIX payments. The issue is resolved and all affected systems are restored to full functionality. | 1h 44m | Resolved |
| Jul 26, 2026 | Third-party outage causing PIX payment failuresFrom 03:13 to 13:29 UTC on 2026-07-26, we observed an issue external to Airwallex impacting PIX payments. The issue is resolved and all affected systems are restored to full functionality. | 7h 49m | Resolved |
| Jul 25, 2026 | Third-party outage causing PIX payment failuresFrom 15:00 on 2026-07-24 to 21:24 UTC on 2026-07-25, we observed an issue external to Airwallex impacting PIX payments. The issue is resolved and all affected systems are restored to full functionality. | 7h 25m | Resolved |
| Jul 25, 2026 | Scheduled maintenance for PayNowThe scheduled maintenance has been completed. | 6h 0m | Scheduled |
| Jul 25, 2026 | Scheduled maintenance for SandboxThe scheduled maintenance has been completed. | 40h 0m | Scheduled |
| Jul 21, 2026 | Issue affecting PayoutsFrom 11:00 to 15:39 UTC on July 21, 2026, we observed an issue external to Airwallex impacting payouts. The issue is resolved and all affected systems are restored to full functionality. | 40 min | Resolved |
| Jul 16, 2026 | Degraded performance of Payments in HK regionFrom 02:10 to 02:42 UTC on July 16 2025, we experienced degraded performance in Payments services, resulting in Payments APIs timing out in the HK region. The issue has been resolved by scaling. | 19 min | Resolved |
| Jul 15, 2026 | Partial outage for card 3DS authenticationFrom 7:00 to 8:09 UTC on July 15, 2026, we observed an issue external to Airwallex impacting payment transactions with Mastercard 3DS authentication. As of 8:09 UTC, this issue is resolved and all affected systems are… | 47 min | Resolved |
| Jul 9, 2026 | Third-party outage impacting multiple payment methods in the APAC regionFrom 09:27 to 09:39 UTC on 2026-07-09, we observed an external partner issue affecting multiple payment methods in the APAC region, including Alipay, AlipayHK, DANA, GCash, Kakao Pay, and TrueMoney. The issue has been… | -28 min | Resolved |
| Jul 9, 2026 | Third-party outage impacting multiple payment methods in the APAC regionFrom 09:27 to 09:39 UTC on 2026-07-09, we observed an external partner issue affecting multiple payment methods in the APAC region, including Alipay, AlipayHK, DANA, GCash, Kakao Pay, and TrueMoney. The issue has been… | 0 min | Resolved |
| Jul 8, 2026 | Scheduled maintenance for JKOPayThe scheduled maintenance has been completed. | 3h 0m | Scheduled |
| Jun 27, 2026 | Scheduled maintenance for PayNowThe scheduled maintenance has been completed. | 4h 0m | Scheduled |
| May 27, 2026 | Scheduled maintenance for PIXThe scheduled maintenance has been completed. | 1h 0m | Scheduled |
| May 27, 2026 | Ouribank has scheduled maintenance on May 27, 00:00-01:00 GMTOuribank has scheduled maintenance on May 27, 00:00-01:00 GMT. During this window, the payment method PIX might experience instability or even an outage. We will provide updates as the maintenance progresses. | 1h 0m | Scheduled |
| Apr 27, 2026 | Third-party outage causing card payments failures in US regionFrom 18:32 to 20:02 UTC on 2026-04-27, we have observed an issue affecting card payments in US region. The issue is resolved and all affected systems are restored to full functionality. The issue is external to… | 0 min | Resolved |
How to Read This Airwallex Incident Log
Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Airwallex acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.
Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.
The longest single Airwallex outage in this window ran 1d 16h, against a mean recovery of 5h 3m. If you depend on Airwallex in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.