Ans Outage History

14 incidents recorded over the last 365 days, 6 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live Ans status100.00% uptime history

Every Recorded Ans Incident

Ans incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Oct 28, 2026eCloud - scheduled maintenance - Manchester WestScheduled Maintenance2h 0mScheduled
Oct 21, 2026PHP Vulnerability announcementWe are aware of two critical (CVSS 9.2) PHP security vulnerabilities announced by the PHP security team, and are actively monitoring the situation. Currently, the official security patches and full details…145h 14mResolved
Oct 16, 2026Issues managing eCloud solutions in ANS portal Engineers are currently investigating an issue which is causing delays and errors for some customers when trying to manage their eCloud solution via the ANS portal. We will update this status page as soon as we have…115h 26mResolved
Oct 14, 2026Issues managing eCloud solutions in ANS portalEngineers are currently investigating an issue which is causing delays and errors for some customers when trying to manage their eCloud solution via the ANS portal. We will update this status page as soon as we have…3h 34mResolved
Oct 14, 2026SSL services in portal unavailableANS are currently investigating an issue affecting the purchase and renewal of SSL certificates via the ANS portal. This does not affect installed SSL certificates on customer services, however renewals and the…2h 9mResolved
Oct 13, 2026Emergency eCloud management maintenance - Manchester WestScheduled Maintenance30 minScheduled
Oct 12, 2026Backup Disruption in the MAN4 DatacentreWe are currently investigating an issue affecting part of our Commvault backup platform within the MAN4 Datacentre. As a result of this issue, new file and DB level backup jobs are currently unable to complete…8h 48mResolved
Sep 24, 2026Manchester Metro Storage DR unavailable Platform engineers are currently investigating an issue affecting disaster recovery services between the MAN4 and MAN5 datacentres. Customers live solutions are unaffected, but DR functionality between datacentres…23h 0mResolved
Sep 18, 2026eCloud Maintenance - Manchester SouthScheduled Maintenance30 minScheduled
Sep 9, 2026Commvault Platform Planned MaintenanceScheduled Maintenance3h 0mScheduled
Aug 25, 2026eCloud Maintenance 25/8/26Scheduled Maintenance1h 0mScheduled
Aug 21, 2026ANS Glass Services Page Maintenance Scheduled Maintenance15 minScheduled
Aug 21, 2026Urgent eCloud Maintenance Scheduled Maintenance30 minScheduled
Aug 18, 2026ANS portal maintenanceScheduled Maintenance5h 0mScheduled

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How to Read This Ans Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Ans acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single Ans outage in this window ran 6d 1h, against a mean recovery of 22h 13m. If you depend on Ans in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.