Apollo Graph, Inc. Outage History
21 incidents recorded over the last 365 days, 21 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.
Every Recorded Apollo Graph, Inc. Incident
| Date | Incident | Duration | Status |
|---|---|---|---|
| Oct 6, 2026 | Graph Artifacts Pipeline Facing IssuesIssue with the graph artifacts pipeline has been resolved. No data has been lost during the incident only delayed while we resolved the issue. We apologize for this disruption | 19 min | Resolved |
| Sep 1, 2026 | Service Disruptions Due to Google Cloud Platform IssuesOur third party vendor has confirmed the issue is now resolved, and all Apollo products have recovered. | 4h 37m | Resolved |
| Aug 26, 2026 | Organization and user modifications are being incorrectly rate limitedThe fix has been deployed. These failed operations would have appeared as rate limit errors, but the rate limit was being incorrectly applied. We have made changes to ensure the rate limit works as expected. | 1h 24m | Resolved |
| Aug 11, 2026 | Registry workflow latencyThe issue has been resolved. | 4h 7m | Resolved |
| Aug 5, 2026 | Embedded Explorer and Embedded Sandbox temporarily downThe issue has been fixed. | 25 min | Resolved |
| Jul 9, 2026 | Proposals elevated error rateThe error rate for Proposals has returned to normal, no further impact expected. | 2h 28m | Resolved |
| Jun 28, 2026 | Field and coordinate usage metric ingestionThe backlock of schema coordinate (object field, input object field, and enum value) metrics has now cleared and there is no more metric ingestion delay. The metrics for input object fields, enum values, and the… | 17h 3m | Resolved |
| Jun 15, 2026 | Delays in metric ingestionThe metric ingestion backlog has been fully processed and all metrics have resumed normal ingestion. We do not believe any data was lost as a result of this incident. All metric types should now be operating as… | 7h 37m | Resolved |
| Jun 1, 2026 | Router Licensing impacting multiple customersAfter extended monitoring, we have confirmed that the issue is resolved. Post-incident action items will continue after the end of the incident. As with all incidents, we will be conducting an internal post-mortem. We… | 3h 4m | Resolved |
| May 25, 2026 | Issue Accessing “Submit a Request” and “My Requests” in Support PortalThe issue affecting the visibility of the “Submit a Request” and “My Requests” buttons in the Apollo Support Portal has been resolved. Portal functionality has been restored, and users should now be able to access these… | 17h 8m | Resolved |
| Apr 27, 2026 | Support ticket creation unavailable from Studio UIWe have observed sustained restored functionality in our Studio-initiated support ticket form and are marking this as fully resolved. | 1h 54m | Resolved |
| Apr 24, 2026 | Studio Performance DeterioratedWe have resolved the issue. Customers should see full functionality. | 1h 26m | Resolved |
| Apr 21, 2026 | Platform availability for Studio SSO usersSSO login is now fixed. | 41 min | Resolved |
| Apr 16, 2026 | Schema proposal diff views returning errorsProposals errors have been clear for ~2 hours since the rollback reached prod. Marking resolved. | 2h 58m | Resolved |
| Mar 31, 2026 | Transactional email delaysRetries of delayed transaction emails have been successful. If you have not received an email you were expecting for account reasons, we suggest retrying the workflow which triggered the email. | 40 min | Resolved |
| Feb 12, 2026 | Delays with GraphOS metrics availability and slow loading times for insights pagesWe've identified an issue where our metrics ingestion pipeline was falling behind for several hours. Systems have now fully recovered and no data was lost, however some customers may have experienced delays viewing… | -2286 min | Resolved |
| Nov 21, 2025 | Degredaded performance across several Apollo GraphOS servicesThe issue has been resolved. | 3h 20m | Resolved |
| Nov 18, 2025 | Schema Publishing Encountering IssuesThere was a period of degraded performance on schema publishing. The root cause has been identified and service restored. | -96 min | Resolved |
| Nov 18, 2025 | Elevated Error Rates for Cloud Routers and Studio UIWe are marking this incident resolved on the Apollo side. For any continuing matters, please consult our support portal: https://support.apollographql.com/ | 2h 32m | Resolved |
| Nov 18, 2025 | Cloud Router elevated error ratesCloud Routers are experiencing elevated errors due to an upstream external provider incident. | -35 min | Resolved |
| Nov 5, 2025 | Federation version minor version build failuresWe've confirmed that the issue with federation versions 2.9, 2.10, and 2.11 is resolved. | 1h 6m | Resolved |
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How to Read This Apollo Graph, Inc. Incident Log
Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Apollo Graph, Inc. acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.
Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.
The longest single Apollo Graph, Inc. outage in this window ran 17h 8m, against a mean recovery of 4h 3m. If you depend on Apollo Graph, Inc. in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.