Arcadia Outage History

26 incidents recorded over the last 365 days, 18 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live Arcadia status98.94% uptime history

Every Recorded Arcadia Incident

Arcadia incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Nov 15, 2026UDS MaintenanceWe will be performing database maintenance on the UDS platform. All UDS services may experience degraded performance or temporary planned outage during the window. Data deliveries scheduled during this time will be…8h 0mScheduled
Oct 29, 2026Maintenance Release 10/28/2026The scheduled maintenance has been completed.2h 0mScheduled
Oct 22, 2026Maintenance Release 10/22/2026The Platform will be intermittently unavailable Thursday, October 22, 2026, form 6:00pm to 8:00pm Pacific for routine maintenance. We apologize for any inconvenience.2h 0mScheduled
Oct 9, 2026Utility Expense Management Platform maintenanceThe scheduled maintenance has been completed.1h 0mScheduled
Oct 7, 2026Testing scheduled maintenance for UEM in lower ENVMaintenance will begin as scheduled in 60 minutes.1h 0mScheduled
Sep 29, 2026Maintenance Release 09/29/2026The scheduled maintenance has been completed.10h 9mResolved
Sep 23, 2026Maintenance Release 09/25/2026The scheduled maintenance has been completed.58h 9mResolved
Sep 16, 2026This just a test WITHOUT notificationCan you see this?5 minResolved
Sep 10, 2026[TESTING] UEM Notification Trial Run (formerly CAP Platform)N/A1h 17mResolved
Sep 10, 2026[TEST] Testing UEM Component notificationN/A13 minResolved
Sep 10, 2026UEM Testing NotificationN/A6 minResolved
Sep 10, 2026Maintenance Release 09/10/2026The scheduled maintenance has been completed.9h 12mResolved
Sep 9, 2026Test UEM for import subscriberN/A37 minResolved
Sep 2, 2026Test new component notification (UEM)See Task 215422: Import test subs with upgraded tier17 minResolved
Sep 1, 2026Maintenance Release 09/03/2026The scheduled maintenance has been completed.58h 37mResolved
Aug 26, 2026Scheduled Maintenance: August 28, 6PM PT – August 29, 12PM PTThe scheduled maintenance has been completed.70h 23mResolved
Aug 19, 2026Platform Manage User Section Unavailablethis has been resolved. If you are still experiencing issues with the User Management Screen please contact your Customer Success Representative.1h 50mResolved
Aug 13, 2026Platform Reporting – Missing Data Columns In Scheduled Platform ReportsThe missing data columns in the scheduled Platform reports have been resolved.24h 42mResolved
Jul 28, 2026Maintenance Release 7/30/2026The scheduled maintenance has been completed.59h 28mResolved
Jul 27, 2026User Edit Unavailable in the PlatformThis has been resolved19h 41mResolved
Jul 27, 2026User Edit Unavailable in the PlatformThis has been resolved19h 41mResolved
Jul 6, 2026Bill Images and Financial Files are not being displayedThis has been resolved. Please reach out to your Customer Success Representative if you are still having issues accessing bill images or financial files.2h 16mResolved
Jul 6, 2026Bill Images and Financial Files are not being displayedThis has been resolved. Please reach out to your Customer Success Representative if you are still having issues accessing bill images or financial files.2h 16mResolved
May 10, 2026UDS MaintenanceThe scheduled maintenance has been completed.12h 0mScheduled
Apr 26, 2026UDS Database MaintenanceThe scheduled maintenance has been completed.3h 0mScheduled
Mar 1, 2026Scheduled database maintenanceThe scheduled maintenance has been completed.2h 0mScheduled

Hear about the next one while it is open

Everything above is a record written after the fact. We can email you when the next Arcadia incident opens instead, at the point where knowing still changes what you do.

Free, no password, no card. Unsubscribe in one click.

How to Read This Arcadia Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Arcadia acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single Arcadia outage in this window ran 2d 22h, against a mean recovery of 14h 14m. If you depend on Arcadia in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.