BetterCloud Outage History

25 incidents recorded over the last 365 days, 16 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

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Every Recorded BetterCloud Incident

BetterCloud incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Oct 23, 2026Google Administration OutageThis incident has been resolved. Google Administration (g.bettercloud.com) access has been restored. If you have any questions, please contact support by emailing support@bettercloud.com.1h 39mResolved
Oct 9, 2026NextGeneration (ai.bettercloud.com): Unable to access Email tools for Google WorkspaceWe have resolved the issue preventing customers from accessing the Email tools section in BetterCloud's NextGeneration platform (ai.bettercloud.com). We apologize for any inconvenience this is may have caused. If you…24 minResolved
Oct 6, 2026"Create User" Actions in Workflows may stall or failThis incident has been resolved.24h 8mResolved
Oct 5, 2026Scheduled Maintenance on User Automation (app.bettercloud.com)The scheduled maintenance has been completed.2h 0mScheduled
Sep 1, 2026Suspended BambooHR IntegrationsWe have remediated the issue that resulted in the suspension of a limited number of Bamboo HR integrations. We advise any customer utilizing the Bamboo HR Integration within BetterCloud User Automation to check the…25h 5mResolved
Aug 5, 2026Live Chat OutageThe issue with our Chat service has been restored. We appreciate your patience! If you have any questions, please contact Support: support@bettercloud.com2h 13mResolved
May 19, 2026Suspended O365 IntegrationsWe have remediated the issue that resulted in the suspension of a limited number of Office 365 integrations. BetterCloud was able to automatically reconnect a subset of customer affected Integrations. However, we…7h 38mResolved
May 4, 2026Workflow/Action UI OutageWe have monitored for stability and concluded this issue is resolved. This incident prevented the Workflow's UI and the Action menu from loading correctly. Further analysis showed this incident caused a delay for…5h 33mResolved
May 1, 2026User Automation: Certain Workflows Not TriggeringWe have resolved the issue preventing certain Workflows from triggering. All Workflows that were expected to trigger during the outage have been reprocessed. Thank you for your patience and understanding. If you have…8h 27mResolved
Apr 30, 2026Workflow/Action DelaysWe have implemented a fix for the issue causing delays in action execution for a subset of customers. We apologize for any inconvenience this issue may have caused. If you have any questions, please contact our Support…1h 38mResolved
Apr 24, 2026Workflow email notifications are not sendingThis incident has been resolved.88h 14mResolved
Apr 22, 2026Live Chat OutageThis incident has been resolved.6h 4mResolved
Apr 14, 2026User Automation MaintenanceThe scheduled maintenance has been completed.1h 0mScheduled
Apr 14, 2026File Governance - Insights DataWe have resolved the issue affecting certain customers that was resulting in a File Governance insights data issue. We apologize for any inconvenience this issue may have caused. If you have any questions, please…46h 45mResolved
Feb 20, 2026Spend Optimization MaintenanceThe scheduled maintenance has been completed.4h 0mScheduled
Feb 19, 2026Live Chat OutageThis incident has been resolved.3h 5mResolved
Feb 16, 2026Spend Optimization MaintenanceThe scheduled maintenance has been completed.4h 0mScheduled
Feb 12, 2026Scheduled Maintenance on Spend Optimization - Thursday, February 12th 2026The scheduled maintenance has been completed.4h 0mScheduled
Feb 3, 2026User Automation MaintenanceThis maintenance will be rescheduled.2h 0mScheduled
Jan 30, 2026User automation maintenanceThe scheduled maintenance has been completed.4h 0mScheduled
Jan 26, 2026User Automation MaintenanceThe scheduled maintenance has been completed.2h 0mScheduled
Jan 5, 2026Workflow Action DelaysWe have implemented a fix that was causing Workflow Action delays for a subset of customers. We apologize for any inconvenience this issue may have caused. If you have any questions, please contact our Support Team at…33 minResolved
Dec 19, 2025Actions, Integrations, and Self Service Agent delaysThis incident has been resolved.3h 5mResolved
Dec 10, 2025Scheduled Maintenance on login functionality - Wednesday, December 10th 2025The scheduled maintenance has been completed.2h 0mScheduled
Dec 4, 2025Google Administration (g.bettercloud.com) OutageSome users experienced errors when when attempting to access BetterCloud Google Administration (g.bettercloud.com) between approximately 6pm ET on 12/3 and 1am ET on 12/4. The issue has been corrected and access has…-1007 minResolved

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Everything above is a record written after the fact. We can email you when the next BetterCloud incident opens instead, at the point where knowing still changes what you do.

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How to Read This BetterCloud Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before BetterCloud acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single BetterCloud outage in this window ran 3d 16h, against a mean recovery of 10h 24m. If you depend on BetterCloud in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.