BNZ Internet Banking Outage History

55 incidents recorded over the last 365 days, 34 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live BNZ Internet Banking status99.98% uptime history

Every Recorded BNZ Internet Banking Incident

BNZ Internet Banking incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Oct 29, 2026Planned service outage: BNZ DocumentsThis incident has been resolved.6 minResolved
Oct 23, 2026SWIFT Cold StartThis incident has been resolved.45h 26mResolved
Oct 17, 2026Planned service outage: Online bankingThe scheduled maintenance has been completed.4h 30mScheduled
Oct 13, 2026Mobile Banking and Internet Banking are unavailableThis incident has been resolved.6 minResolved
Oct 8, 2026BNZ Intermittent Customer Contact Centre Phone IssuesThis incident has now been resolved13 minResolved
Sep 29, 2026Intermittent access issue for iOS customers to Mobile Internet Banking and Mobile Banking for BusinessAll online banking channels are now operational. Thank you for your patience.5h 32mResolved
Sep 27, 2026All ATM's Currently UnavailableThis incident has been resolved.30 minResolved
Sep 25, 2026Make Bankfeeds a partial outageWe experienced an overnight processing issue that meant some accounts linked to Xero and MYOB were not updated as expected. The issue has now been resolved, and both Xero and MYOB will be fully up to date after…-609 minResolved
Sep 24, 2026Confirmation of Payees OutageThis incident has been resolved.31 minResolved
Sep 18, 2026VISA Card Transaction Processing OutageThis incident has been resolved.3h 7mResolved
Sep 8, 2026Some customers are unable to view transactions from BNZ AppThis incident has been resolved.18h 14mResolved
Sep 8, 2026Some customers are unable to view transactions from BNZ AppWe are continuing to investigate this issue.11 minResolved
Sep 6, 2026www.bnz.co.nz Search Functionality not WorkingThis incident has been resolved. Full search capability has been restored via the BNZ website (www.bnz.co.nz)1h 26mResolved
Sep 3, 2026Planned service outage: Online bankingThe scheduled maintenance has been completed.1h 0mScheduled
Aug 30, 2026Planned service outage: Online bankingThe scheduled maintenance has been completed.4h 0mScheduled
Aug 29, 2026Planned service outage: Online bankingThe scheduled maintenance has been completed.4h 0mScheduled
Aug 27, 2026BNZ Partners Centre Booking IssuesThis incident has been resolved.120h 29mResolved
Aug 3, 2026Some customers are unable to do file uploads in Business BankingThis incident has been resolved.1h 19mResolved
Jul 30, 2026Cards Transaction Processing OutageThis incident has been resolved.1h 59mResolved
Jul 18, 2026Planned service outage: Credit Card balances and transactions within Online bankingThe scheduled maintenance has been completed.2h 30mScheduled
Jul 11, 2026Some customers are unable to view credit card balances, today's transactions, and instance balances.This incident has been resolved.8h 33mResolved
Jul 4, 2026Planned service outage: Online bankingThe scheduled maintenance has been completed.2h 30mScheduled
Jun 19, 2026Mobile Internet Banking unavailableThis incident has been resolved.3h 18mResolved
Jun 17, 2026Importing a Transaction File (File uploads) is currently unavailable on Internet Banking for BusinessThis incident has been resolved.2h 21mResolved
Jun 13, 2026www.bnz.co.nz search functionality not workingThis incident has been resolved.1h 11mResolved
May 21, 2026Duplicated transactions for internet bankingThis incident has been resolved.43 minResolved
May 10, 2026Internet Banking and Business Banking unavailableThis incident has been resolved.1h 11mResolved
May 9, 2026Planned service outage: Online bankingThe scheduled maintenance has been completed.4h 0mScheduled
May 9, 2026SWIFT MaintenanceThe scheduled maintenance has been completed.25h 0mScheduled
May 2, 2026Planned service outage: Online bankingThe scheduled maintenance has been completed.2h 0mScheduled
Apr 28, 2026Online banking unavailableThis incident has been resolved.51 minResolved
Apr 21, 2026Potential Delay in the Processing of Merchant Settlements through Cybersource and MGSAll settlement files have now been received and were processed with the first run today. Including all outstanding MGS and Cybersource files.39h 55mResolved
Apr 18, 2026Planned service outage: Online bankingThe scheduled maintenance has been completed.2h 0mScheduled
Apr 12, 2026There is an issue with payments by file import and the team is working on it.This incident has been resolved.1h 15mResolved
Apr 4, 2026Planned service outage: Online bankingThe scheduled maintenance has been completed.5h 0mScheduled
Apr 2, 2026There is currently an issue where IB4B customers cannot make future dated international payments and customers on all online channels cannot view some rates for some currency exchanges for international payments.This incident has been resolved.1h 33mResolved
Mar 14, 2026Planned service outage: Online bankingThe scheduled maintenance has been completed.1h 30mScheduled
Mar 11, 2026There is an issue with payments by file upload and the team is working on it.This incident has been resolved.4h 40mResolved
Mar 11, 2026Planned service outage: Online bankingThe scheduled maintenance has been completed.3h 0mScheduled
Mar 9, 2026Customers are unable to make an international payments on all online channels intermittently.This incident has been resolved.1h 3mResolved
Mar 9, 2026Customers are unable to make an international payments on all online channels intermittently.This incident has been resolved.2h 5mResolved
Mar 8, 2026Planned service outage: Notification services in Online ChannelsThe scheduled maintenance has been completed.1h 30mScheduled
Mar 7, 2026Planned service outage : Online bankingThe scheduled maintenance has been completed.1h 30mScheduled
Mar 5, 2026PCIB Bill Payment issueThis incident has been resolved.0 minResolved
Mar 1, 2026Customers are not able to view Documents in the Online ChannelsThis incident has been resolved.24 minResolved
Feb 28, 2026Planned service outage: Online bankingThe scheduled maintenance has been completed.4h 0mScheduled
Feb 13, 2026Planned service outage: BNZ Term PIE & Term DepositThe scheduled maintenance has been completed.64h 0mScheduled
Feb 10, 2026Customers are not able to access Documents in Online ChannelsThis incident has been resolved.44 minResolved
Jan 11, 2026Planned service outage: Online bankingThe scheduled maintenance has been completed.5h 0mScheduled
Jan 10, 2026Planned service outage: Online bankingThe scheduled maintenance has been completed.5h 0mScheduled
Jan 8, 2026Payments Domestic OutageRBNZ have resolved the issue and restored services to normal at 12:30 09-01-202643 minResolved
Dec 24, 2025Some customers are unable to view credit card balances and or / transactions on internet bankingThis incident has been resolved.1h 0mResolved
Dec 10, 2025Internet Banking unavailableThis incident has been resolved.30 minResolved
Nov 22, 2025Planned service outage: Online bankingThe scheduled maintenance has been completed.2h 30mScheduled
Nov 14, 2025Planned service outage: International payments will be unavailableThe scheduled maintenance has been completed.4h 0mScheduled

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How to Read This BNZ Internet Banking Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before BNZ Internet Banking acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single BNZ Internet Banking outage in this window ran 5d, against a mean recovery of 7h 46m. If you depend on BNZ Internet Banking in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.