bonusly Outage History
12 incidents recorded over the last 365 days, 11 of them resolved, 1 still open. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.
Every Recorded bonusly Incident
| Date | Incident | Duration | Status |
|---|---|---|---|
| Nov 4, 2026 | Rewards Fulfillment OutageWe are continuing to work with our providers on this issue. We are also looking for other ways to restore more catalog options in the interim. | — | Investigating |
| Oct 26, 2026 | Difficulty Claiming RewardsWe’re looking into an issue affecting some reward redemptions. If you recently redeemed points for a reward, it may show as “pending” in your account. Our team is actively investigating, and we’ll post an update here… | 19 min | Resolved |
| Sep 30, 2026 | Redemptions failingOk, all failed reward redemptions have been reprocessed. We're good to go, and the system is working nominally. | 1h 28m | Resolved |
| Apr 7, 2026 | Degraded Rewards ExperienceThis incident has been resolved. | 3h 0m | Resolved |
| Mar 6, 2026 | Activity Feed Performance IssueMonitoring the situation confirms performance is nominal. Thanks for your patience! | 6h 33m | Resolved |
| Mar 2, 2026 | Rewards Fulfillment IntermittentWe've successfully retried all failed redemptions from this morning. New rewards are being fulfilled as expected. Thanks for riding through this with us! | 1h 23m | Resolved |
| Jan 30, 2026 | Slower than normalPerformance continues to be nominal after several hours of monitoring, and we're marking this incident as resolved. | 2h 40m | Resolved |
| Jan 9, 2026 | Bonusly Support System IssueOur partners have resolved the issue. | 1h 19m | Resolved |
| Dec 24, 2025 | Captcha verifications are failing.Our fix is now deployed and we're seeing normal volume of successful username/password logins. | 1h 13m | Resolved |
| Dec 19, 2025 | Performance IssueThis is now resolved | 40 min | Resolved |
| Nov 21, 2025 | Rewards Catalog UnavailableThis issue has been resolved, Rewards are now accessible. | 9 min | Resolved |
| Nov 18, 2025 | Bonusly AvailabilityService continues to operate as normal. This issue with Cloudfare is now resolved. | 7h 21m | Resolved |
Hear about the next one while it is open
Everything above is a record written after the fact. We can email you when the next bonusly incident opens instead, at the point where knowing still changes what you do.
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How to Read This bonusly Incident Log
Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before bonusly acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.
Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.
The longest single bonusly outage in this window ran 7h 21m, against a mean recovery of 2h 22m. If you depend on bonusly in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.