Capacity Outage History

42 incidents recorded over the last 365 days, 19 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Every Recorded Capacity Incident

Capacity incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Sep 25, 2026Capacity Agents IncidentThis incident has been resolved.3h 15mResolved
Sep 24, 2026IP Change: Capacity's Developer PlatformThe scheduled maintenance has been completed.24h 0mScheduled
Sep 11, 2026Change to Outbound IP for Dev PlatformThis has been delayed two weeks until 9/23. We will be reaching out to impacted customers shortly with details.50 minResolved
Sep 5, 2026Capacity Core System UpgradeThe scheduled maintenance has been completed.26h 0mScheduled
Sep 4, 2026CapacityDB Feature MaintenanceThe scheduled maintenance has been completed.1h 0mScheduled
Aug 6, 2026Capacity Agents IncidentThis incident has been resolved.2h 44mResolved
Jul 23, 2026Capacity Platform MaintenanceThe scheduled maintenance has been completed.30 minScheduled
Jul 21, 2026Capacity Platform MaintenanceThe scheduled maintenance has been completed.30 minScheduled
Jul 16, 2026Database Configuration ChangesThe scheduled maintenance has been completed.1h 0mScheduled
Jun 11, 2026Platform MaintenanceThe scheduled maintenance has been completed.1h 0mScheduled
Jun 7, 2026Core Service UpgradesThe scheduled maintenance has been completed.2h 0mScheduled
May 18, 2026Web Concierge IncidentThis incident has been resolved.10h 59mResolved
May 13, 2026Users are experiencing difficulties logging into the Capacity Web Console.This incident has been resolved.1h 42mResolved
May 9, 2026Voice UpgradesThe scheduled maintenance has been completed.1h 0mScheduled
May 7, 2026Issue with ArticlesThis incident has been resolved.4h 26mResolved
May 1, 2026Database UpgradesThe scheduled maintenance has been completed.1h 0mScheduled
Apr 26, 2026File Service MaintenanceThe scheduled maintenance has been completed.1h 0mScheduled
Apr 17, 2026Failed AttachmentsThis incident has been resolved.24h 8mResolved
Apr 15, 2026Login IssuesThis incident has been resolved.14h 39mResolved
Apr 12, 2026File Service MaintenanceThe scheduled maintenance has been completed.3h 0mScheduled
Apr 6, 2026General Voice MaintenanceThe scheduled maintenance has been completed.1h 0mScheduled
Apr 6, 2026Helpdesk and Chatbot MaintenanceThe scheduled maintenance has been completed.1h 30mScheduled
Apr 4, 2026Voice MaintenanceThe scheduled maintenance has been completed.2h 0mScheduled
Mar 17, 2026Delay in ticket creation within the Capacity HelpdeskThis incident has been resolved.3h 28mResolved
Mar 13, 2026Issues With Helpdesk EmailsThis incident has been resolved.6h 9mResolved
Mar 10, 2026Voice MaintenanceThe scheduled maintenance has been completed.2h 0mScheduled
Mar 8, 2026Analytics Database MaintenanceThe scheduled maintenance has been completed.1h 0mScheduled
Mar 5, 2026Analytics Views Not LoadingThis incident has been resolved.8h 35mResolved
Mar 4, 2026AI Services IncidentThis incident has been resolved.6h 10mResolved
Mar 2, 2026Capacity File Service MaintenanceThe scheduled maintenance has been completed.2h 0mScheduled
Feb 22, 2026Backend Database MaintenanceThe scheduled maintenance has been completed.1h 0mScheduled
Feb 15, 2026Backend Cache UpgradesThe scheduled maintenance has been completed.2h 0mScheduled
Feb 11, 2026Capacity Helpdesk Email DelaysCapacity Helpdesk experienced delays in email processing from 6pm - 8pm CT.0 minResolved
Jan 31, 2026Platform OutageAll platform services are recovered and operating as expected.10 minResolved
Jan 27, 2026Performance improvements for the Automations productThe scheduled maintenance has been completed.1h 0mScheduled
Jan 26, 2026Intermittent errors accessing recent tickets in the HelpdeskThis incident has been resolved.34h 50mResolved
Jan 26, 2026Database Optimizations for Help Desk and WorkflowsThe scheduled maintenance has been completed.2h 0mScheduled
Jan 24, 2026New Database for Core ServiceThe scheduled maintenance has been completed.1h 0mScheduled
Jan 12, 2026Helpdesk Attachments IncidentThis incident has been resolved.8h 29mResolved
Nov 28, 2025Mailgun experiencing delays in processing emailsThis incident has been resolved.7h 9mResolved
Nov 18, 2025Answer Engine Impacted by Cloudflare OutageThis incident has been resolved.6h 40mResolved
Nov 13, 2025Intermittent Helpdesk IssueThis incident has been resolved.59 minResolved

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How to Read This Capacity Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Capacity acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single Capacity outage in this window ran 1d 10h, against a mean recovery of 5h 20m. If you depend on Capacity in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.