Capacity Outage History
42 incidents recorded over the last 365 days, 19 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.
Every Recorded Capacity Incident
| Date | Incident | Duration | Status |
|---|---|---|---|
| Sep 25, 2026 | Capacity Agents IncidentThis incident has been resolved. | 3h 15m | Resolved |
| Sep 24, 2026 | IP Change: Capacity's Developer PlatformThe scheduled maintenance has been completed. | 24h 0m | Scheduled |
| Sep 11, 2026 | Change to Outbound IP for Dev PlatformThis has been delayed two weeks until 9/23. We will be reaching out to impacted customers shortly with details. | 50 min | Resolved |
| Sep 5, 2026 | Capacity Core System UpgradeThe scheduled maintenance has been completed. | 26h 0m | Scheduled |
| Sep 4, 2026 | CapacityDB Feature MaintenanceThe scheduled maintenance has been completed. | 1h 0m | Scheduled |
| Aug 6, 2026 | Capacity Agents IncidentThis incident has been resolved. | 2h 44m | Resolved |
| Jul 23, 2026 | Capacity Platform MaintenanceThe scheduled maintenance has been completed. | 30 min | Scheduled |
| Jul 21, 2026 | Capacity Platform MaintenanceThe scheduled maintenance has been completed. | 30 min | Scheduled |
| Jul 16, 2026 | Database Configuration ChangesThe scheduled maintenance has been completed. | 1h 0m | Scheduled |
| Jun 11, 2026 | Platform MaintenanceThe scheduled maintenance has been completed. | 1h 0m | Scheduled |
| Jun 7, 2026 | Core Service UpgradesThe scheduled maintenance has been completed. | 2h 0m | Scheduled |
| May 18, 2026 | Web Concierge IncidentThis incident has been resolved. | 10h 59m | Resolved |
| May 13, 2026 | Users are experiencing difficulties logging into the Capacity Web Console.This incident has been resolved. | 1h 42m | Resolved |
| May 9, 2026 | Voice UpgradesThe scheduled maintenance has been completed. | 1h 0m | Scheduled |
| May 7, 2026 | Issue with ArticlesThis incident has been resolved. | 4h 26m | Resolved |
| May 1, 2026 | Database UpgradesThe scheduled maintenance has been completed. | 1h 0m | Scheduled |
| Apr 26, 2026 | File Service MaintenanceThe scheduled maintenance has been completed. | 1h 0m | Scheduled |
| Apr 17, 2026 | Failed AttachmentsThis incident has been resolved. | 24h 8m | Resolved |
| Apr 15, 2026 | Login IssuesThis incident has been resolved. | 14h 39m | Resolved |
| Apr 12, 2026 | File Service MaintenanceThe scheduled maintenance has been completed. | 3h 0m | Scheduled |
| Apr 6, 2026 | General Voice MaintenanceThe scheduled maintenance has been completed. | 1h 0m | Scheduled |
| Apr 6, 2026 | Helpdesk and Chatbot MaintenanceThe scheduled maintenance has been completed. | 1h 30m | Scheduled |
| Apr 4, 2026 | Voice MaintenanceThe scheduled maintenance has been completed. | 2h 0m | Scheduled |
| Mar 17, 2026 | Delay in ticket creation within the Capacity HelpdeskThis incident has been resolved. | 3h 28m | Resolved |
| Mar 13, 2026 | Issues With Helpdesk EmailsThis incident has been resolved. | 6h 9m | Resolved |
| Mar 10, 2026 | Voice MaintenanceThe scheduled maintenance has been completed. | 2h 0m | Scheduled |
| Mar 8, 2026 | Analytics Database MaintenanceThe scheduled maintenance has been completed. | 1h 0m | Scheduled |
| Mar 5, 2026 | Analytics Views Not LoadingThis incident has been resolved. | 8h 35m | Resolved |
| Mar 4, 2026 | AI Services IncidentThis incident has been resolved. | 6h 10m | Resolved |
| Mar 2, 2026 | Capacity File Service MaintenanceThe scheduled maintenance has been completed. | 2h 0m | Scheduled |
| Feb 22, 2026 | Backend Database MaintenanceThe scheduled maintenance has been completed. | 1h 0m | Scheduled |
| Feb 15, 2026 | Backend Cache UpgradesThe scheduled maintenance has been completed. | 2h 0m | Scheduled |
| Feb 11, 2026 | Capacity Helpdesk Email DelaysCapacity Helpdesk experienced delays in email processing from 6pm - 8pm CT. | 0 min | Resolved |
| Jan 31, 2026 | Platform OutageAll platform services are recovered and operating as expected. | 10 min | Resolved |
| Jan 27, 2026 | Performance improvements for the Automations productThe scheduled maintenance has been completed. | 1h 0m | Scheduled |
| Jan 26, 2026 | Intermittent errors accessing recent tickets in the HelpdeskThis incident has been resolved. | 34h 50m | Resolved |
| Jan 26, 2026 | Database Optimizations for Help Desk and WorkflowsThe scheduled maintenance has been completed. | 2h 0m | Scheduled |
| Jan 24, 2026 | New Database for Core ServiceThe scheduled maintenance has been completed. | 1h 0m | Scheduled |
| Jan 12, 2026 | Helpdesk Attachments IncidentThis incident has been resolved. | 8h 29m | Resolved |
| Nov 28, 2025 | Mailgun experiencing delays in processing emailsThis incident has been resolved. | 7h 9m | Resolved |
| Nov 18, 2025 | Answer Engine Impacted by Cloudflare OutageThis incident has been resolved. | 6h 40m | Resolved |
| Nov 13, 2025 | Intermittent Helpdesk IssueThis incident has been resolved. | 59 min | Resolved |
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How to Read This Capacity Incident Log
Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Capacity acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.
Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.
The longest single Capacity outage in this window ran 1d 10h, against a mean recovery of 5h 20m. If you depend on Capacity in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.