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Microsoft 365 services have demonstrated sustained recovery, with the majority of affected functionality restored. Centrilogic is therefore closing this incident from active monitoring. Should you experience any ongoing issues, please contact Centrilogic Support at +1 888 999 3091. Thank you for your patience and understanding. Kindest regards, Centrilogic Support --- [2026-11-13T19:01:26.141-05:00] (monitoring) Dear Customers, We continue to monitor the Microsoft 365 service disruption and Microsoft's ongoing recovery efforts. According to Microsoft's latest update, sustained service recovery has been observed across the previously affected environments. Microsoft believes that the majority of impacted scenarios across dependent Microsoft 365 services have been addressed. However, Microsoft is continuing to monitor service stability and the backlog of email messages accumulated during the incident to ensure all messages are successfully processed before declaring the issue resolved. Current status: Email services: Microsoft is monitoring the backlog of queued emails to ensure all messages are successfully processed. Some delays in email delivery may continue until the backlog is fully cleared. Outlook and Exchange Online: Service recovery is progressing, although Microsoft continues to monitor mailbox access and email delivery. Microsoft Teams: Core functionality, including calls, meetings, group chats, and standard channel messaging, remains largely operational. Some features dependent on Exchange Online may continue to experience intermittent issues. Other Microsoft 365 services: Most previously impacted scenarios across Copilot, Microsoft 365 Admin Center, Purview, Defender, Planner, To Do, Power BI, Intune, SharePoint, and other connected services have been addressed. Microsoft continues to monitor and resolve any remaining impact. Given the severity of the incident, Microsoft is extending its monitoring period to ensure services remain stable and no further mitigation is required. The incident will remain under observation until the email message backlog has been successfully processed and service stability is confirmed. Microsoft previously confirmed that the incident was caused by a technical issue during a network capacity upgrade and was not related to cyber activity or AI/agents. We will continue to monitor the situation and provide further updates as they become available. For any ongoing issues or to report new concerns, please contact our Centrilogic Support Team at +1 888 999 3091. Thank you for your patience and understanding. Kindest regards, Centrilogic Support. --- [2026-11-13T15:33:06.583-05:00] (monitoring) Dear Customers, We continue to monitor the Microsoft 365 service disruption and Microsoft's ongoing recovery efforts. According to Microsoft's latest update, infrastructure is stabilizing, and service access is gradually improving. However, Microsoft is still draining queued messages and rebalancing traffic as part of its recovery efforts. Current status: Email services: Queued emails are still being processed, and customers may continue to experience delayed email delivery as mail flow catches up. Outlook and Exchange Online: Users may experience improved sign-in and mailbox access, although intermittent connectivity issues may persist. Microsoft Teams: Core functionality, including calls, meetings, group chats, and standard channel messaging, remains largely operational. Features dependent on Exchange Online, such as calendar, scheduling, invites, and contact management, may continue to be impacted. Other Microsoft 365 services: Copilot, Microsoft 365 Admin Center, Purview, Defender, Planner, To Do, Power BI, Intune, SharePoint, and other connected services may continue to experience intermittent issues. Please be aware that service access may recover before email delivery and background processing fully return to normal. Microsoft has not yet provided an estimated time for full recovery. Microsoft previously confirmed that the incident was caused by a technical issue during a network capacity upgrade and was not related to cyber activity or AI/agents. The underlying issue has been addressed, and Microsoft continues to work on restoring full service stability. We will continue to monitor the situation and provide further updates as they become available. For any ongoing issues or to report new concerns, please contact our Centrilogic Support Team at +1 888 999 3091. Thank you for your patience and understanding. Kindest regards, Centrilogic Support. --- [2026-11-13T13:40:35.611-05:00] (monitoring) Dear Customers, We continue to monitor the Microsoft 365 service disruption and Microsoft's ongoing recovery efforts. According to Microsoft's latest update, broad recovery and stability have been achieved across its services. Microsoft has addressed the underlying technical issue and is continuing to restore service to the remaining affected customers and regions. Current status: Email services: Email delivery through our environment appears to have returned to normal. Outlook and Exchange Online: Some users may continue to experience intermittent mailbox access or connectivity issues. Microsoft Teams: Core functionality, including calls, meetings, group chats, and standard channels, remains operational. Calendar, scheduling, contacts, and private/shared channel management may still be impacted. Other Microsoft 365 services: Copilot, Purview, Defender, Planner, To Do, Power BI, Intune, SharePoint external sharing, and other connected services may continue to experience intermittent issues. Microsoft has confirmed that this incident was caused by a technical issue during a previous network capacity upgrade and was not related to cyber activity or AI/agents. The underlying issue has been addressed, and Microsoft is continuing to validate service stability as recovery progresses. We will continue to monitor the situation and provide further updates as they become available. For any ongoing issues or to report new concerns, please contact our Centrilogic Support Team at +1 888 999 3091. Thank you for your patience and understanding. Kindest regards, Centrilogic Support. --- [2026-11-13T11:17:48.104-05:00] (investigating) Dear Customers, We continue to monitor the ongoing Microsoft 365 service disruption. Based on Microsoft's latest update, recovery efforts remain focused on addressing residual impact and ensuring sustained service stability. Microsoft continues to monitor affected services and connection methods, although some users may still experience intermittent issues. Current status: Email services: Email delivery through our environment appears to have returned to normal. Outlook and Exchange Online: Some users may continue to experience mailbox access or connectivity issues. Microsoft Teams: Core functionality, including calls, meetings, group chats, and standard channels, remains operational. Calendar, scheduling, contacts, and private/shared channel management may be impacted. Microsoft 365 services: Copilot, Purview, Defender, Planner, To Do, Power BI, Intune, SharePoint external sharing, and other connected services may continue to experience intermittent issues. Microsoft has confirmed there is currently no evidence of malicious activity associated with this incident. Full mitigation has not yet been confirmed, and Microsoft continues to work toward reliable service restoration. For any issues unrelated to this outage, or to report new issues, please contact our Centrilogic Support Team at +1 888 999 3091. We will continue to monitor the situation and provide further updates as they become available. Thank you for your patience and understanding. Kindest regards, Centrilogic Support --- [2026-11-13T07:48:11.864-05:00] (investigating) Dear Customers, We continue to monitor the ongoing Microsoft 365 service disruption. According to Microsoft's latest update, recovery is progressing across Europe and North America, with service availability and email delivery improving. However, some users may continue to experience intermittent issues as Microsoft works toward full service restoration. Services that remain available: Microsoft Teams core functionality, including calls, meetings, group chats, and standard channel messaging. Direct access to files stored in SharePoint Online. Services that may continue to be impacted: Outlook and Exchange Online mailbox access. Email delivery delays. Teams calendar, scheduling, and Exchange-dependent features. Microsoft Copilot, Purview, Defender, and other Microsoft 365 services. Microsoft continues to address outstanding email queues and backlogs, with an extended 48-hour email timeout window in place. Microsoft has also confirmed that there is currently no evidence of malicious activity associated with this incident. For issues unrelated to this outage or to report new issues, please contact our Centrilogic Support Team at +1 888 999 3091. We will continue to monitor the situation and provide further updates as they become available. Thank you for your patience and understanding. Kindest regards, Centrilogic Support --- [2026-11-13T05:52:33.966-05:00] (investigating) Dear Customers, We continue to actively monitor the ongoing Microsoft 365 service disruption. Based on Microsoft's latest update, several Microsoft 365 services remain impacted, particularly those dependent on Exchange Online. Services and functionality that remain available: Microsoft Teams core functionality, including joining calls and meetings, group chats, and channel messaging. Standard Teams channels. Access to files stored directly in SharePoint Online. Services and functionality that may be impacted: Outlook (web and desktop) and Exchange Online mailbox access. Email delivery, which may experience delays. Microsoft 365 Admin Center. Teams calendar, meeting scheduling, and other Exchange-dependent features. Microsoft Copilot and other Microsoft 365 services relying on Exchange Online. Microsoft's recovery actions are showing incremental improvement and capacity has not yet fully returned to baseline. Microsoft has found no evidence of any malicious activity that could be causing this incident. For any issues unrelated to the current Microsoft outage, or to report new issues, please contact our Centrilogic Support Team at +1 888 999 3091. We will continue to monitor the situation and share further updates as they become available. Thank you for your patience and understanding. Kindest regards, Centrilogic Support --- [2026-11-13T03:07:08.248-05:00] (investigating) Dear Customers, We continue to actively monitor the ongoing Microsoft 365 service disruption. Based on Microsoft's latest update, several Microsoft 365 services remain impacted, particularly those dependent on Exchange Online. Services and functionality that remain available: Microsoft Teams core functionality, including joining calls and meetings, group chats, and channel messaging. Standard Teams channels. Access to files stored directly in SharePoint Online. Services and functionality that may be impacted: Outlook (web and desktop) and Exchange Online mailbox access. Email delivery, which may experience delays. Microsoft 365 Admin Center. Teams calendar, meeting scheduling, and other Exchange-dependent features. Microsoft Copilot and other Microsoft 365 services relying on Exchange Online. Microsoft's testing on a portion of their infrastructure has shown positive results. They are working to expand it to servers supporting active regions which are coming online. Microsoft has not confirmed any malicious activity that could be causing this incident. For any issues unrelated to the current Microsoft outage, or to report new issues, please contact our Centrilogic Support Team at +1 888 999 3091. We will continue to monitor the situation and share further updates as they become available. Thank you for your patience and understanding. Kindest regards, Centrilogic Support --- [2026-11-13T00:33:24.723-05:00] (investigating) Dear Customers, We continue to actively monitor the ongoing Microsoft 365 service disruption. Based on Microsoft's latest update, several Microsoft 365 services remain impacted, particularly those dependent on Exchange Online. Services and functionality that remain available: Microsoft Teams core functionality, including joining calls and meetings, group chats, and channel messaging. Standard Teams channels. Access to files stored directly in SharePoint Online. Services and functionality that may be impacted: Outlook (web and desktop) and Exchange Online mailbox access. Email delivery, which may experience delays. Microsoft 365 Admin Center. Teams calendar, meeting scheduling, and other Exchange-dependent features. Microsoft Copilot and other Microsoft 365 services relying on Exchange Online. Microsoft's mitigation actions have resulted in a surge of volume due to traffic rebalancing actions taken. They are working on scaling up virtual machines to improve service availability. However, they are still experiencing few issues and are continuing to monitor the effectiveness of the actions applied For any issues unrelated to the current Microsoft outage, or to report new issues, please contact our Centrilogic Support Team at +1 888 999 3091. We will continue to monitor the situation and share further updates as they become available. Thank you for your patience and understanding. Kindest regards, Centrilogic Support --- [2026-11-12T22:55:32.533-05:00] (investigating) Dear Customers, We continue to actively monitor the ongoing Microsoft 365 service disruption. Based on Microsoft's latest update, several Microsoft 365 services remain impacted, particularly those dependent on Exchange Online. Services and functionality that remain available: Microsoft Teams core functionality, including joining calls and meetings, group chats, and channel messaging. Standard Teams channels. Access to files stored directly in SharePoint Online. Services and functionality that may be impacted: Outlook (web and desktop) and Exchange Online mailbox access. Email delivery, which may experience delays. Microsoft 365 Admin Center. Teams calendar, meeting scheduling, and other Exchange-dependent features. Microsoft Copilot and other Microsoft 365 services relying on Exchange Online. Microsoft is continuing to investigate traffic management imbalances and reviewing affected infrastructure to identify corrective actions. No confirmed resolution is available at this time. For any issues unrelated to the current Microsoft outage, or to report new issues, please contact our Centrilogic Support Team at +1 888 999 3091. We will continue to monitor the situation and share further updates as they become available. Thank you for your patience and understanding. Kindest regards, Centrilogic Support --- [2026-11-12T20:46:16.520-05:00] (investigating) Dear Customers, We continue to actively monitor the ongoing Microsoft service disruption. At this time, there are no significant updates or changes in the situation. As the Microsoft outage continues, please contact our Centrilogic Support Team directly at +1 888 999 3091 to report new issues or seek assistance with problems unrelated to the current Microsoft service disruption. For the latest information, please refer to the official Microsoft 365 Service Health page: https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect We will continue to monitor the situation closely and keep you informed of any further developments. Thank you for your patience and understanding. Kindest regards, Centrilogic Support. --- [2026-11-12T18:47:41.284-05:00] (investigating) Dear Customers, As the Microsoft outage continues, please call our Centrilogic Support Team directly at +1 888 999 3091 to report new issues or get help with problems unrelated to the current Microsoft service disruption. Thank you for your patience and understanding. Kindest regards, Centrilogic Support. --- [2026-11-12T16:59:46.705-05:00] (investigating) Dear Customers, We are continuing to closely monitor the Microsoft Service Health Status page for the latest updates regarding this issue. For real-time updates and further information, please refer to the official Microsoft 365 Service Health page: https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect We will continue to monitor the situation and share any significant updates as they become available. Kindest regards, Centrilogic Support. --- [2026-11-12T13:41:28.264-05:00] (investigating) Dear Customers, Centrilogic is aware of a major Microsoft outage impacting email access, teams authentication and admin center access. This currently includes access to the Microsoft 365 status page. We are monitoring with the Microsoft X account for updates. Microsoft 365 Status (@MSFT365Status) on X - https://x.com/MSFT365Status Kindest regards, Centrilogic Support.

Centrilogic has rebooted the VPN concentrator nyorvpn1 to fix the issue. DMVPN connectivity through our York data center has been restored and validated, and services remain stable. This incident is now resolved. --- [2026-11-09T13:42:17.388-05:00] (monitoring) Centrilogic has restored DMVPN connectivity through our York data center. Due to continued instability with the affected network device, our technical teams remain actively engaged and are evaluating options to provide a permanent resolution. Further updates will be shared as they become available.

Centrilogic has restored DMVPN connectivity through our York data center. Following recovery of the affected network device, connectivity has been restored, and our technical teams have validated service functionality. This incident is now resolved. Our technical teams will continue to investigate the underlying cause of the service interruption and evaluate appropriate preventive measures. --- [2026-11-09T09:13:50.108-05:00] (investigating) Centrilogic experienced a service disruption affecting DMVPN connectivity through our York data center. Multiple DMVPN customers are impacted. Our technical teams are actively investigating, and an onsite resource has been dispatched to assist with service restoration. Further updates will be provided as they become available.

Centrilogic Change Notification Maintenance Window: November 20th, 2026. Start Time: 18:00 PM ET End Time: 22:00 PM ET Change Reference Number: INC0294691 Services Affected: Centrilogic Customer Support Platform Expected Impact: During the migration window, customers may experience a brief interruption when accessing the support portal. No action is required before the change. Details: We're writing to provide advance notice of an upcoming enhancement to the Centrilogic customer support experience. On Friday, November 20th, 2026, between 6:00 PM and 10:00 PM EST, Centrilogic will transition customer support operations to our new Support Portal powered by the ServiceNow platform. What is changing : All new support requests will be managed through the new Support Portal: https://support.centrilogic.com/ The portal will feature a refreshed interface and improved navigation, making it easier to submit and track support requests. Our primary support email address will be: support@centrilogic.com Access to your existing tickets : Open (active) tickets will be migrated to the new portal and will remain available without interruption. Closed and historical tickets will be securely archived and available for viewing at: http://archive.centrilogic.com What you need to do: No action is required at this time. On November 20th, 2026, you will receive a follow-up communication containing: Instructions for setting your password. First-time login guidance. Information on accessing your open and historical tickets. Additional details about the new portal experience. If you have questions: If you have any questions regarding this change, please contact your Account Manager or email us at support@centrilogic.com. If your contact information is incorrect, has recently changed, or you feel you have received this notification in error, please kindly provide us with your new details so we can ensure you do not miss any future communications. Centrilogic’s support team will be available for assistance 24/7. For questions, concerns, or to report a problem regarding this notification, please contact our Operations Center: To open a trouble ticket: support@centrilogic.com To open an emergency ticket: emergency@centrilogic.com Phone: 1-888-999-3091, Option 2 The Centrilogic Team https://www.centrilogic.com

Centrilogic Change Notification Maintenance Window: November 20th, 2026. Start Time: 18:00 PM ET End Time: 22:00 PM ET Change Reference Number: INC0294691 Services Affected: Centrilogic Support Portal Expected Impact: No service interruption is expected. Customers may need to update bookmarked URLs following the change. Details: We're writing to give you advance notice of a small change to the way you reach the Centrilogic Support Portal. On Friday, November 20th, 2026, between 6:00 PM and 10:00 PM EST, the Support Portal will move to a new, easier-to-remember web address. Current Address: https://watserv.service-now.com/csm New Address (effective November 20, 2026): https://support.centrilogic.com/ What is NOT changing: Your username and password will remain the same. All of your open and historical tickets will remain available. The portal's functionality and appearance will remain unchanged. Support requests can continue to be submitted via email at support@centrilogic.com. What you need to do: Nothing is needed before November 20. From that date, simply use the new address and update any bookmarks or saved links you have for the portal. We'll send you a short confirmation once the change is complete. If you have any questions, please contact your Account Manager or email us at support@centrilogic.com. If your contact information is incorrect, has recently changed, or you feel you have received this notification in error, please kindly provide us with your new details so we can ensure you do not miss any future communications. Centrilogic’s support team will be available for assistance 24/7. For questions, concerns, or to report a problem regarding this notification, please contact our Operations Center: To open a trouble ticket: support@centrilogic.com To open an emergency ticket: emergency@centrilogic.com Phone: 1-888-999-3091, Option 2 The Centrilogic Team https://www.centrilogic.com