Chargebee Outage History

62 incidents recorded over the last 365 days, 46 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live Chargebee status100.00% uptime history

Every Recorded Chargebee Incident

Chargebee incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Oct 28, 2026API Service Degradation - EU RegionThis incident has been resolved.40 minResolved
Oct 22, 2026Subject: Security Notice: No Impact from PHPshell Zero-Day VulnerabilityThis incident has been resolved.279h 23mResolved
Oct 10, 2026API Service DegradationWe experienced a brief service interruption in the US region due to an AWS platform issue, which resulted in intermittent API failures for some merchants. All services have completely recovered. We apologize for any…0 minResolved
Oct 8, 2026API Service Degradation - EU RegionThis incident has been resolved.42h 52mResolved
Sep 30, 2026API Service DegradationWe experienced a brief service interruption in the EU region between 09:14 UTC and 09:20 UTC that resulted in failed API requests for some merchants. Services have recovered. We apologize for any disruption this may…0 minResolved
Sep 29, 2026API Service DegradationThis incident has been resolved.2h 0mResolved
Sep 25, 2026Checkout.com Maintenance NoticeCheckout.com will undergo scheduled maintenance on Sep 25, 2026, from 00:00 UTC to 05:00 UTC. Please expect intermittent transaction timeouts and elevated decline rates during this 5-hour window.5h 0mScheduled
Sep 19, 2026Scheduled Maintenance: RevRec ApplicationThe scheduled maintenance has been completed.2h 0mScheduled
Sep 17, 2026API Service DegradationBetween 01:59 UTC and 02:09 UTC, we experienced a brief service interruption in the EU region due to an AWS platform issue, which led to failed API requests for some users. All services have fully recovered. We…0 minResolved
Sep 3, 2026Signup DegradationThis incident has been resolved.50 minResolved
Sep 3, 2026Application Login IssuesThis incident has been resolved.1h 3mResolved
Sep 3, 2026API Service DegradationWe noticed API failures between 11:49 UTC and 12:01 UTC. While the overall incident window lasted for 12 minutes, the actual disruptions were limited to 4 minutes. Our systems remain fully stable, and we are resolving…21 minResolved
Sep 2, 2026API Service DegradationThis incident has been resolved.7 minResolved
Sep 2, 2026QuickBooks Online Service DegradationWe experienced intermittent login and functionality issues due to an external service disruption at QuickBooks Online. QuickBooks has confirmed that the root cause has been fixed and all systems are fully restored. We…0 minResolved
Aug 24, 2026Avalara Service DegradationThis incident has been resolved.1h 47mResolved
Aug 15, 2026Scheduled Maintenance: RevRec ApplicationThe scheduled maintenance has been completed.4h 0mScheduled
Aug 7, 2026Self-Serve Portal Intermittent IssuesSome users may have experienced intermittent issues managing subscriptions, invoices, or payment methods in the Self-Serve Portal. Service has been fully restored. We apologize for any inconvenience caused.0 minResolved
Aug 2, 2026API Service DegradationThis incident has been resolved.3 minResolved
Jul 27, 2026Schedule Maintenance Notification - GrowthThe scheduled maintenance has been completed.2h 0mScheduled
Jul 26, 2026Schedule Maintenance Notification - July 26th, 2026The scheduled maintenance has been completed.5h 0mScheduled
Jul 25, 2026Schedule Maintenance Notification - July 25th, 2026The scheduled maintenance has been completed.5h 0mScheduled
Jul 21, 2026Avalara Service DegradationThis incident has been resolved.3h 8mResolved
Jul 20, 2026API Service DegradationWe experienced intermittent API request timeouts in the US region between 12:38 UTC and 12:43 UTC. The issue has since been resolved, and services are operating normally.0 minResolved
Jul 16, 2026Webhook Service DegradationWe experienced a delay in webhook delivery for TEST sites during the window from July 19th 09:49 UTC to July 19th 12:12 UTC, and the services are functioning as expected. We apologize for any disruption this caused to…0 minResolved
Jul 16, 2026API Service DegradationWe experienced intermittent API request timeouts in the EU region during the window from 15-7-2026 21:56:00 UTC to 16-07-2026 01:23:55 UTC. The issue has since been resolved, and services are operating normally.0 minResolved
Jun 30, 2026Degraded Performance - Chargebee CopilotWe have confirmed that these alerts were false positive and no actual degradation of service occurred. We apologize for any confusion this may have caused.1h 5mResolved
Jun 11, 2026Email Service DegradationThis incident has been resolved.2h 57mResolved
Jun 5, 2026API Service DegradationWe experienced 2 minutes of intermittent API request timeouts in the US region during the window from 05-06-2026 22:16 UTC to 22:22 UTC. The issue has since been resolved, and services are operating normally.0 minResolved
May 31, 2026Schedule Maintainence Notification - May 31st, 2026The scheduled maintenance has been completed.5h 0mScheduled
May 30, 2026Schedule Maintainence Notification - May 30th, 2026The scheduled maintenance has been completed.5h 0mScheduled
May 29, 2026Degraded Performance: Outbound Email NotificationsWe have restored outbound email functionality for test environments. This incident has been resolved. -- Live sites were not impacted during this service window.38 minResolved
May 20, 2026Intermittent API Failures - EU RegionWe experienced intermittent API request timeouts in the EU region between 15:02 UTC and 15:16 UTC. The issue has since been resolved, and services are operating normally.0 minResolved
May 18, 2026API Service DegradationWe experienced an issue causing intermittent 5xx errors across all regions, which was traced back to an internal change. We have reverted it to restore full stability. We apologize for any inconvenience this may have…0 minResolved
May 8, 2026RevRec Login IssuesThis incident has been resolved.1h 2mResolved
May 8, 2026Intermittent API Request Timeouts - US Region### **Intermittent API Errors and Background Processing Delays** **Incident Overview** On May 7, 2026, an infrastructure event in [AWS…7h 6mResolved
May 5, 2026hCaptcha Service DegradationBetween 14:15 UTC and 14:22 UTC, a brief degradation in the hCaptcha service caused intermittent API errors for some users. The upstream issue has been resolved, and our services are operating normally. -- For more…0 minResolved
Apr 16, 2026Schedule Maintenance Notification - RetentionThe scheduled maintenance has been completed.1h 0mScheduled
Apr 9, 2026Delays in Data Sync and Payment StatusesWe have concluded our monitoring period and observed no further issues. All systems are operating normally. Thank you for your continued patience.29h 15mResolved
Mar 14, 2026Scheduled Maintenance Notice - RevRec ApplicationThe scheduled maintenance has been completed.6h 0mScheduled
Feb 26, 2026API Service DegradationWe experienced intermittent API request timeouts during two brief one-minute windows between 14:23 and 14:46 UTC. The issue has since been resolved, and services are operating normally.0 minResolved
Feb 26, 2026API Service DegradationWe observed minor service degradation in API responses from 11:19 UTC to 11:23 UTC due to an internal server issue, which resulted in an unexpected increase in API failures in the US region. We apologize for any…0 minResolved
Feb 24, 2026GoCardless API DisruptionThis incident has been resolved.44 minResolved
Feb 19, 2026Webhook Service DegradationThis incident has been resolved.1h 50mResolved
Feb 8, 2026Schedule Maintenance Notification - Feb 08th, 2026The scheduled maintenance has been completed.5h 0mScheduled
Feb 7, 2026Schedule Maintenance Notification - Feb 07th, 2026The scheduled maintenance has been completed.5h 0mScheduled
Feb 6, 2026Schedule Maintenance Notification - RetentionThe scheduled maintenance has been completed.3h 0mScheduled
Jan 22, 2026API Service Degradation - US RegionBetween 11:58 and 11:59 UTC, we experienced intermittent API request timeouts in the US region due to AWS platform issue. The impact was minimal, and the service has fully recovered. -- We apologize for any…0 minResolved
Jan 8, 2026Service Degradation: Location Validation Service IssuesThe errors have stopped, and services are currently operational. We are coordinating with our vendor on a permanent fix. If you continue to experience any issues, please reach out to support@chargebee.com.31 minResolved
Dec 14, 2025Scheduled Maintenance Notice - RevRecThe scheduled maintenance has been completed.3h 0mScheduled
Dec 10, 2025API Service DegradationThis incident has been resolved.2h 13mResolved
Dec 5, 2025Cloudflare Service ImpactThis incident has been resolved.43 minResolved
Dec 4, 2025API Service DegradationBetween 01:30 to 02:54 UTC, a few customers in the US region experienced intermittent app latency and API timeouts due to an underlying issue with the AWS platform. Service has since stabilized. We will work with the…0 minResolved
Dec 3, 2025API Service DegradationWe have identified that the issue was due to the AWS platform, leading to increased API timeouts. AWS has confirmed that the services have fully recovered. We apologize for any inconvenience caused.1h 37mResolved
Dec 3, 2025API Service DegradationWe experienced a brief interruption to our API service due to an internal server issue. The impact was minimal, and the service has fully recovered. We apologize for any inconvenience caused.0 minResolved
Nov 29, 2025API Service DegradationWe experienced a brief interruption to our API service in the US region between 08:55 UTC and 08:56 UTC due to an issue at the AWS platform. The impact was very minimal. We apologise for any inconvenience caused.0 minResolved
Nov 21, 2025API Service DegradationWe experienced a brief interruption to our API service in the US region between 11:07 UTC and 11:08 UTC due to an issue at the AWS platform. The impact was very minimal. We apologise for any inconvenience caused.0 minResolved
Nov 18, 2025PayPal Service DegradationThis incident has been resolved.48 minResolved
Nov 16, 2025Schedule Maintainence Notification - Nov 16th, 2025The scheduled maintenance has been completed.5h 0mScheduled
Nov 15, 2025Schedule Maintainence Notification - Nov 15th, 2025The scheduled maintenance has been completed.5h 0mScheduled
Nov 14, 2025API Service DegradationWe experienced a brief API service interruption between 13:00 and 13:01 UTC due to an issue on the AWS platform. The impact was very minimal. We apologise for any inconvenience caused.0 minResolved
Nov 6, 2025Delay in Payment Status UpdatesWe received reports that transactions processed through Checkout.com remained in the “In Progress” state in Chargebee, even after being successfully captured at the gateway. This resulted in a temporary delay in…0 minResolved
Nov 5, 2025API Service Degradation - EU RegionOn Nov 5th, between 08:01 UTC and 08:03 UTC, we experienced intermittent API request timeouts in the EU region due to an internal server issue. The impact was minimal, and the service has fully recovered. We apologize…0 minResolved

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How to Read This Chargebee Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Chargebee acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single Chargebee outage in this window ran 11d 15h, against a mean recovery of 7h 14m. If you depend on Chargebee in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.