CITI Program Outage History
5 incidents recorded over the last 365 days, 1 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.
Every Recorded CITI Program Incident
| Date | Incident | Duration | Status |
|---|---|---|---|
| Sep 1, 2026 | Issues with Email DeliveryOur service provider Mailchimp has marked the email delivery issue as resolved. | 7h 14m | Resolved |
| Aug 1, 2026 | Scheduled Maintenance for LMS and APIThe scheduled maintenance has been completed. | 4h 0m | Scheduled |
| Jun 13, 2026 | Scheduled Maintenance for LMS and APIThe scheduled maintenance has been completed. | 4h 0m | Scheduled |
| Jan 10, 2026 | Scheduled Maintenance for LMS and APIThe scheduled maintenance has been completed. | 4h 0m | Scheduled |
| Dec 13, 2025 | Scheduled Maintenance for LMS and APIThe scheduled maintenance has been completed. | 2h 0m | Scheduled |
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How to Read This CITI Program Incident Log
Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before CITI Program acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.
Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.
The longest single CITI Program outage in this window ran 7h 14m, against a mean recovery of 4h 15m. If you depend on CITI Program in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.