Citrus-Lime logo

Is Citrus-Lime Down?

SaaSLive status, outages, and incident history

No. Citrus-Lime is up right now.

Every monitored Citrus-Lime system is operational as of November 14, 2026. PulsAPI did not find an outage in its latest check of the official status feed.

OperationalChecked 5m agoLive · every 60s

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Official Citrus-Lime status page
How we know: the official Citrus-Lime status page, PulsAPI's own check (every 60 seconds), and outage reports from engineers. How PulsAPI monitoring works

Status report

Citrus-Lime Status Summary

As of 07:57 UTC on 14 November 2026, Citrus-Lime is operational. PulsAPI checked Citrus-Lime's official status page and found 10 of 10 components operational, with no active incidents. The latest incident, "ISSUE IDENTIFIED // Issues with email delivery due to Microsoft outage - Friday 13th November 2026", was on Nov 13, 2026 and lasted 6h 16m.

Cite as: PulsAPI, “Citrus-Lime status”, checked 14 November 2026, 07:57 UTC. https://www.pulsapi.com/services/citrus-lime

Citrus-Lime Component Status

The main Citrus-Lime systems on this page. All 10 are operational right now.

10operational
API
Operational
Cloud POS
Operational
Cloud Reports
Operational

7 more components tracked

Their status is in the bar above. Free accounts see every component by name.

Also tracking CloudMT, Core Network, Courier Integration Module, Customer Rewards, Ecommerce Checkout, eCommerce Platform - Premium, eCommerce Platform - Standard.

See all of them free

Component statuses may change independently during partial outages.

Recent Citrus-Lime Outages & Incidents

Incident history from the official Citrus-Lime status page, including resolution updates.

ISSUE IDENTIFIED // Issues with email delivery due to Microsoft outage - Friday 13th November 2026Resolved Nov 13, 2026 · 6h 16mResolved

Microsoft has now marked the incident as resolved, and email delivery has been restored. We'll continue to monitor the situation and will provide a further update here if Microsoft reports any additional disruption. --- [2026-11-13T10:51:06.888+00:00] (identified) Emails sent from Cloud POS and eCommerce are currently delayed or not being delivered because of a widespread Microsoft outage. Citrus-Lime systems are otherwise running normally; the issue sits with Microsoft’s email platform. We’re monitoring the situation and will update this page once Microsoft confirm their incident is resolved. You can follow Microsoft’s progress on their status page: https://status.cloud.microsoft/m365/?referrer=serviceStatusRedirect

ISSUE IDENTIFIED // Timeouts experienced in Cloud POS Back Office - 4th November 2026Resolved Nov 4, 2026 · 1h 29mResolved

This incident has been resolved. --- [2026-11-04T10:12:14.215+00:00] (monitoring) A fix has been implemented and we are monitoring the results. --- [2026-11-04T10:09:16.970+00:00] (monitoring) Loading speeds have improved across the Back Office. We are continuing to monitor closely. --- [2026-11-04T09:32:10.586+00:00] (investigating) We are currently investigating an issue which is causing timeout errors within the Cloud POS Back Office. This is affecting the loading of: - Purchase Orders - Transfers - Transaction Pages - Item Cards This is being investigated as a priority and further updates will be provided in due course.

INFORMATION // Citrus-Lime Support Portal is currently downResolved Oct 26, 2026 · 5 minResolved

This incident has been resolved. --- [2026-10-26T13:09:35.158+00:00] (identified) The issue has been identified and a fix is being implemented. --- [2026-10-26T13:09:05.023+00:00] (investigating) The Citrus-Lime Support Portal is currently down. We understand the cause and are in the process of resolving the issue. We will have it back up and running as soon as possible. Please accept our apologies for any inconvenience. In the meantime, please either give us a call or start a live chat and we will be happy to help.

Upcoming maintenance

Announced by Citrus-Lime. Planned work, not an outage.

UPDATE SCHEDULED // Cloud POS - Monday 16th November 2026Scheduled for Nov 16, 2026 · 30 minScheduled

We’ve scheduled an update to Cloud POS for Monday 16th November at 7am (GMT). This update brings several feature improvements and bug fixes, all based on retailer feedback. The feature highlights video is available now and is the quickest way to get up to speed. Captions are available in French, German, Spanish, Dutch and Danish. Cloud POS November 2026 Update: Feature Highlights https://www.youtube.com/watch?v=7ZoimAOtW74 For full details of every change, plus go-live times for each time zone, see the release article: Cloud POS // What’s in the November 2026 Update? https://howto.citruslime.com/2026/cloud-pos-what-s-in-the-november-2026-release We don’t expect any disruption from this update. You may need to log out and back in once it has been applied. Our Support and Development teams will be on hand throughout to make sure everything runs smoothly.

Citrus-Lime Uptime History

Daily uptime recorded by PulsAPI over the last 90 days, with the days that carried a Citrus-Lime incident marked. Each day is measured from our own checks, so the record continues even when the vendor publishes nothing.

Uptime history3 days observed
Nov 12100.00% averageNov 14

Live Citrus-Lime Outage Reports

Problems reported by engineers using Citrus-Lime. Reports often appear 10 to 20 minutes before the official status page moves, and stay on this page for 90 days.

Reports, last 24 hours0 total
24h agoNothing reportednow

No Citrus-Lime problems reported yet.

Something wrong with Citrus-Lime on your end?

Reports are anonymous, take about ten seconds, and help the next engineer who checks.

About Citrus-Lime

Citrus-Lime's status page at status.citruslime.com lists 10 components, such as API, Cloud POS and Cloud Reports. We read that page every few minutes and keep the incident history, so you can tell whether a problem is on Citrus-Lime's side or yours.

Citrus-Lime Status FAQ

Is Citrus-Lime down right now?

The verdict at the top of this page comes from the latest poll of the official Citrus-Lime status feed and refreshes automatically, so you are not looking at a stale cached answer. PulsAPI re-checks it every 60 seconds.

What should I do if Citrus-Lime is not working?

Check the component list on this page first to see if your failure matches a known outage. If it does, you can report the issue for other engineers, follow the incident timeline for vendor updates, and run any fallback your app supports until Citrus-Lime recovers.

How do I check Citrus-Lime uptime history?

PulsAPI tracks Citrus-Lime uptime over 30, 60, and 90-day rolling windows. The current 30-day uptime is not published yet, because a 30-day figure needs 30 days of tracked history. The 90-day uptime strip on this page is public: no account needed. A free account adds alerts whenever Citrus-Lime changes state, plus 15 days of incident detail; Pro extends that to 90 days and Business to 13 months.

How fast does PulsAPI detect Citrus-Lime outages?

PulsAPI reads the official Citrus-Lime status page. PulsAPI re-checks it every 60 seconds. Alerts reach Slack, Discord, Microsoft Teams, PagerDuty, or email once a change has held for 5 minutes, so a one-minute blip does not page you.

Does PulsAPI track individual Citrus-Lime components?

Yes. PulsAPI monitors 10 individual Citrus-Lime components, so you can see which service or region is affected instead of a generic "service degraded" banner.

Can I get alerts when Citrus-Lime goes down?

Yes. Create a free account and subscribe to Citrus-Lime: the free plan covers three services with unlimited email alerts and no monthly notification cap. Paid plans lift the monitor limit entirely (Pro and above do not meter how many vendors you watch) and route the same alerts into Slack, Discord, Microsoft Teams, PagerDuty and webhooks.

How do I report an issue with Citrus-Lime to the community?

Click "Report an issue" at the top of this page, pick the issue type and severity, and optionally add your region and a short note. Reports are anonymous and help other engineers spot Citrus-Lime problems early. Official status pages often lag real incidents by 10 to 20 minutes.

Is there a free way to monitor Citrus-Lime?

Yes. The free plan covers 3 monitored services with unlimited email alerts, permanently, so Citrus-Lime plus two more costs nothing. Every new account also opens with a 30-day Business trial (unlimited monitors, Slack alerts, SLA reporting) with no credit card.

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