Clarivate Outage History

59 incidents recorded over the last 365 days, 41 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live Clarivate status100.00% uptime history

Every Recorded Clarivate Incident

Clarivate incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Oct 1, 2026Retrospective Resolved: Memotech Access IssueUsers may have experienced issues accessing the Memotech application between 05:48 UTC and 08:00 UTC today. During this period, users may have received the following error message: "Memotech is unavailable at the…0 minResolved
Sep 30, 2026FIP scheduled reports and bulk matter operations delayed for 30/09/2026The technical teams have taken corrective actions to address the underlying cause of the issue, and as a result, the service has been functioning as expected since 16:00 UTC. This is the final notification for this…4h 47mResolved
Sep 28, 2026FoundationIP - Related activities are not launching properly for certain workflows.The technical teams have taken corrective actions to address the underlying cause of the issue, and as a result, the service has been functioning as expected since 07:00 UTC. This is the final notification for this…23h 1mResolved
Sep 26, 2026Memotech Maintenance NotificationThe scheduled maintenance has been completed.4h 0mScheduled
Sep 24, 2026Derwent Sequence Search : Authentication and Login issuesThe service has remained stable since 10:30 UTC today. This is the final notification for this incident, and issue stands resolved.29 minResolved
Sep 23, 2026Ipendo Maintenance NotificationThe scheduled maintenance has been completed now.1h 0mScheduled
Sep 23, 2026Memotech access issueThe service remained stable and working as expected. This is the final notification for this incident and issue stands resolved.1h 59mResolved
Sep 23, 2026Memotech access issueThe service remained stable and working as expected. This is the final notification for this incident and issue stands resolved.2h 0mResolved
Sep 23, 2026Retrospective Resolved - Memotech was UnavailableUsers may have encountered issues in accessing the application today, Wednesday, September 23, 2026, between 07:00 to 08:34 UTC. Our technical teams have implemented corrective measures, and the application is now fully…0 minResolved
Sep 23, 2026Retrospective Resolved - Memotech was UnavailableUsers may have encountered issues in accessing the application today, Wednesday, September 23, 2026, between 06:24 to 08:34 UTC. Our technical teams have implemented corrective measures, and the application is now fully…0 minResolved
Sep 21, 2026Elevated API ErrorsWe're experiencing an elevated level of API errors and are currently looking into the issue.28h 55mResolved
Sep 17, 2026FoundationIP Support Ticket Creation IssueThe issue affecting the FoundationIP Support ticket submission process has been resolved. The technical team implemented a corrective fix, which was successfully validated and deployed to Production. Support requests…24h 44mResolved
Sep 17, 2026Elevated API ErrorsWe're experiencing an elevated level of API errors and are currently looking into the issue.3h 22mResolved
Sep 16, 2026Ipendo Maintenance NotificationClarivate will be conducting planned maintenance on Ipendo on Wednesday, September 16, 2026, between 10:00 to 11:00 UTC. During this time window of 1 hour, Ipendo will be unavailable. This site will be updated once…1h 0mScheduled
Sep 15, 2026USPTO API endpoint changes impacting First-To-File & FoundationIPThe USPTO had implemented an unannounced API endpoint version change, modifying the endpoint used by First to File (FTF) and FIP to retrieve patent documents from USPTO. The technical teams have taken corrective…0 minResolved
Sep 4, 2026Elevated API ErrorsWe're experiencing an elevated level of API errors and are currently looking into the issue.6h 16mResolved
Aug 24, 2026FoundationIP – NA – Multi-Tenant 1: Intermittent Access IssuesOur technical team has successfully applied the necessary mitigation steps to restore the application. The service is now fully operational and has been working as expected since 07:58 UTC today. This is the final…1h 16mResolved
Aug 22, 2026Memotech Maintenance NotificationThe scheduled maintenance has been completed.4h 0mScheduled
Aug 14, 2026Elevated API ErrorsWe're experiencing an elevated level of API errors and are currently looking into the issue.7h 50mResolved
Aug 8, 2026Workflow Maintenance NotificationThe scheduled maintenance has been completed.7h 0mScheduled
Aug 8, 2026Memotech Maintenance NotificationThe scheduled maintenance has been completed.7h 0mScheduled
Jul 25, 2026Memotech Maintenance NotificationThe scheduled maintenance has been completed.4h 0mScheduled
Jul 24, 2026Derwent Patent Analytics : Unable to access URL - access.clarivate.comUsers were unable to access the URL: access.clarivate.com. The login page failed to load or redirect correctly, resulting in sign-in failures and application access issues. The issue appeared to resolved…0 minResolved
Jul 14, 2026FoundationIP - NA - Multi-tenant - Issue with "Report Out" featureA fix was implemented, and subsequent validation testing by the technical teams confirmed that the service was working as expected. Customers confirmed that emails and messages were being processed successfully without…1h 33mResolved
Jul 6, 2026FoundationIP - NA - Multi-tenant - Scheduled reports delayed for multiple customersThe service remained stable throughout the monitoring period. The scheduled queue has caught up, and scheduled reports are now processing at their expected run times. All morning scheduled reports have been successfully…3h 6mResolved
Jun 27, 2026Memotech Maintenance NotificationThe scheduled maintenance has been completed.4h 0mScheduled
Jun 17, 2026Issue with REST API integrations in FoundationIP Multi-tenant (NA, EU, AP)We have received confirmation from impacted customers that the issue has been fully resolved in their environments. Additionally, the service has remained stable throughout the monitoring period. This is the final…125h 32mResolved
Jun 13, 2026Workflow Essential MaintenanceThe scheduled maintenance has been completed.5h 0mScheduled
Jun 4, 2026FIP Patent Center - PAIR documents not retrieved from USPTO for June 04th, 2026The service has remained stable during the monitoring period, and all the documents have processed successfully. This is the final notification for this incident, and the issue stands resolved.6h 13mResolved
May 23, 2026Memotech Maintenance NotificationThe scheduled maintenance has been completed.4h 0mScheduled
Apr 25, 2026Memotech Maintenance NotificationThe scheduled maintenance has been completed.4h 0mScheduled
Mar 25, 2026Ipendo Maintenance NotificationThe scheduled maintenance has been completed.1h 0mScheduled
Feb 21, 2026Memotech Maintenance NotificationThe scheduled maintenance has been completed.4h 0mScheduled
Feb 2, 2026Unable to access Memotech applicationThe issue was resolved by restoring access for the majority of affected users through the standard restoration process since 11:23 UTC today. User confirmation obtained. This is the final notification for this incident…57 minResolved
Jan 26, 2026Innography unavailableThe Innography application was unavailable for approximately 20m, between 11:30 and 11:50 UTC today. During this time, affected users may have encountered the error message “This page isn’t working” when attempting to…0 minResolved
Jan 23, 2026FoundationIP - NA - Multi-tenant slownessThe service remained stable throughout the extended monitoring period, and no new issues were reported during this time. This is the final notification for this incident and the issue stands resolved.98h 38mResolved
Jan 21, 2026FIP - NA - Multi-tenant 1 – Missing Email Reminders (01/21/2026)The service remained stable throughout the monitoring period. This is the final notification for this incident and the issue stands resolved.3h 24mResolved
Jan 21, 2026FoundationIP - NA - Multi-tenant slownessThe service remained stable, with no new issues reported during the monitoring period. This is the final notification for this incident and the issue stands resolved.52h 18mResolved
Jan 20, 2026FoundationIP - NA - Multi-tenant slownessThe service has remained stable during the monitoring period. This is the final notification for this incident and the issue stands resolved.6h 59mResolved
Jan 17, 2026Memotech Maintenance NotificationThe scheduled maintenance has been completed.4h 0mScheduled
Jan 16, 2026Delays in Outbound Email Delivery from Foundation IPAfter applying corrective measures, the services have been working as expected since 23:00 UTC, and the issue causing delays in outbound emails from Foundation IP, including activity Report Out emails, forwarded…2h 7mResolved
Jan 13, 2026FIP - AP - Multi-tenant – Missing Email Reminders (01/13/2026)The service remained stable throughout the monitoring period. This is the final notification for this incident and the issue stands resolved.4h 36mResolved
Jan 13, 2026IP Collaboration HUB - Billing Module outageWe have implemented the corrective measures to resolve the underlying cause of the issue. The functionality has been restored and is working as expected now. This is the final notification for this incident and the…3h 1mResolved
Jan 8, 2026FIP Patent Center - PAIR document retrieval process is not workingThe technical team have applied the fix post which services are working as expected since 16:00 UTC today. User confirmation obtained. This is the final notification for this incident and issue stands resolved.2h 5mResolved
Dec 20, 2025Memotech Maintenance NotificationThe scheduled maintenance has been completed.4h 0mScheduled
Dec 18, 2025FIP Patent Center - PAIR documents not retrieved from USPTO for Dec 18th, 2025The service has remained stable during the monitoring period, and all the documents have processed successfully. This is the final notification for this incident, and the issue stands resolved.10h 34mResolved
Dec 18, 2025FIP - NA Multi Tenant 1 performance issuesThe service has remained stable, and we have not received any new user reports during the monitoring period. This is the final notification for this incident and the issue stands resolved.3h 43mResolved
Dec 18, 2025Memotech UnavailableThe service has remained stable during our extensive monitoring period. No additional user reports have been received. This is the final notification for this incident and the issue stands resolved.24h 58mResolved
Dec 18, 2025Memotech UnavailableThe application has remained fully operational during the monitoring since 08:58 UTC. This is the final notification. This incident is resolved.14 minResolved
Dec 18, 2025Retrospective Resolved - Memotech was UnavailableUsers may have encountered issues in accessing the application today, Thursday, December 18, 2025, between 06:52 to 08:30 UTC. Our technical teams have implemented corrective measures, and the application is now fully…0 minResolved
Dec 18, 2025Retrospective Resolved - Memotech was UnavailableUsers may have encountered issues in accessing the application today, Thursday, December 18, 2025, between 06:52 to 08:40 UTC. Our technical teams have implemented corrective measures, and the application is now fully…0 minResolved
Dec 16, 2025Ipendo Maintenance NotificationThe scheduled maintenance has been completed.1h 0mScheduled
Dec 11, 2025Ipendo Maintenance NotificationThe scheduled maintenance has been completed.1h 0mScheduled
Dec 9, 2025FIP - US Patent & Publication data not loading in FIPThe service has remained stable during monitoring period. This is the final notification for this incident and the issue stands resolved.139h 5mResolved
Dec 9, 2025FIP NA - Multi-tenant 2 Intermittent SlownessThe service has been stable during our monitoring period. No new tickets or complaints recieved from the client. This is the final notification of the incident, and issue stands resolved.44h 49mResolved
Dec 2, 2025FoundationIP- Document Retrieval Failure from USPTOThe service has remained stable during the monitoring period and is confirmed to be working as expected. Additionally, the system has completed more than 99% of today's documents for download. This is the final…3h 31mResolved
Nov 24, 2025FIP Document Retrieval Failure from USPTOThe service has remained stable during the monitoring period and is confirmed to be working as expected. This is the final notification, and the issue stands resolved.17h 27mResolved
Nov 15, 2025Memotech Maintenance NotificationThe scheduled maintenance has been completed.4h 0mScheduled
Nov 11, 2025Foundation IP – Issue Submitting Support Tickets via “Support” ButtonThe technical teams have taken corrective actions to address the underlying cause of the issue, and as a result, the service has been functioning as expected since 16:38 UTC. This is the final notification for this…17h 6mResolved

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How to Read This Clarivate Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Clarivate acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single Clarivate outage in this window ran 5d 19h, against a mean recovery of 12h 33m. If you depend on Clarivate in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.