Cleeng Outage History

21 incidents recorded over the last 365 days, 19 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live Cleeng status100.00% uptime history

Every Recorded Cleeng Incident

Cleeng incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Oct 22, 2026PHP security vulnerabilities: Cleeng updateOn October 20, 2026, details of two critical vulnerabilities in PHP, known as PHP2shell, were made public. These vulnerabilities could allow an attacker to run code remotely on affected systems. Further information is…0 minResolved
Sep 30, 2026Core Platform - Incident ResolvedBetween 12:55 and 13:15 CET, a platform update caused a technical issue in our core services. During this time, some subscribers may have had trouble accessing their content or seen errors when logging in. Our team…0 minResolved
Sep 26, 2026Delayed reporting data and scheduled exportsThe connection between the two data sources was resolved around 4:50 in the morning. Everything is working as expected now.8h 5mResolved
Sep 9, 2026Scheduled Cleeng Dashboard MaintenanceThe scheduled maintenance has been completed. Thank you for your patience and understanding.2h 0mScheduled
Sep 8, 2026ChurnIQ - Cleeng Dashboard Sandbox environmentThe issue has now been resolved, and the Cleeng Dashboard in Sandbox is accessible again. Thank you for your patience and understanding.1h 11mResolved
Sep 4, 2026Service degradation of Core APIAn infrastructure degradation affected the Core APIs between 01:32 and 02:05 CEST. Publishers and their customers may have experienced increased response times or rejected API requests during this period. All other…-592 minResolved
Aug 20, 2026Service Platform DegradationAugust 20, 2026 at 08:05–08:30 CET The service platform experienced a period of degradation during this time. The issue has been resolved, and the platform is fully operational and functioning as expected. The end…0 minResolved
Aug 11, 2026Delayed Data RefreshThe reporting data is fully refreshed. All data pipelines are working as expected.43 minResolved
Jul 28, 2026Checkout Service InterruptionThe Cleeng Checkout and Widgets are fully operational in production. The issue has been resolved, and payment processing is functioning normally. The fix was implemented at 10:14:50 CEST, and no further occurrences have…19h 4mResolved
Jul 16, 2026Checkout & Widgets - Service DegradationThe AWS CloudFront issue has been resolved, and Cleeng Hosted Widgets are fully operational in production. Registrations, account creation, and payment processing have been restored.1h 11mResolved
Jul 8, 2026Scheduled Sandbox Maintenance – July 8, 2026The Sandbox environment migration is completed and working as usual. Please feel free to use it normally from now on.10h 0mScheduled
Jun 24, 2026Delays in 2FA Email DeliveryThe issue affecting 2FA email delivery has been resolved. Mandrill marked the incident as resolved today at 18:48 UTC, confirming that the connectivity issues and email sending delays have been addressed. Customers…4h 20mResolved
Jun 23, 2026Cleeng Publisher Login Failures Due to 2FA Email Delivery DelaysMandrill confirmed that the issue regarding delayed emails is now resolved at 19:43 CET (17:43 UTC). As a result, login flows requiring 2FA emails should now function as expected.3h 5mResolved
Jun 23, 2026Cleeng Platform OutageBetween 12:11 CET and 12:34 CET, Cleeng experienced a platform service disruption that may have impacted access to certain services. The issue has now been resolved, and services have been restored. We are continuing…0 minResolved
Apr 3, 2026Core Platform - Service DegradationThe disruption affecting the endpoints has been resolved. All systems are now operating normally, and API requests and integrations are functioning as expected. We apologize for any inconvenience caused and thank you…28 minResolved
Apr 1, 2026ChurnIQ - Degraded Performance of Exportable TablesThe fix is deployed, exportable reports should now work as expected.3h 5mResolved
Mar 27, 2026ChurnIQ - Subscription Reporting Irregularity – ResolvedWe recently identified an issue affecting subscription counts in your reports, which began on 26 March 2026 at 13:22 CET and was fully resolved on 27 March 2026 at 13:05 CET. During this window, subscription totals were…0 minResolved
Mar 6, 2026Cleeng Reporting Data refresh is delayed.Data pipelines operating normally3h 20mResolved
Dec 16, 2025ChurnIQ - Snowflake OutageThis incident has been resolved.8h 14mResolved
Nov 18, 2025CloudFlare global outageThis incident has been resolved.6h 28mResolved
Nov 13, 2025Cleeng Sandbox environment unavailableCleeng Sandbox environment was not available for almost 1 hour from 12:10 to 13:10 CET on 13th November 2025. The issue is fixed, and it is available for use now.0 minResolved

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How to Read This Cleeng Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Cleeng acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single Cleeng outage in this window ran 19h 4m, against a mean recovery of 3h 34m. If you depend on Cleeng in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.