CloudTalk Outage History
21 incidents recorded over the last 365 days, 21 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.
Every Recorded CloudTalk Incident
| Date | Incident | Duration | Status |
|---|---|---|---|
| Oct 13, 2026 | Something is not working correctlyThe issues at ElevenLabs, one of our AI providers, are resolved. All VoiceAgent functionality is stable again. | 3h 32m | Resolved |
| Aug 28, 2026 | Scheduled database upgrade of contactsMaintenance has started | 107h 53m | Resolved |
| Aug 17, 2026 | Call transcriptions may be delayedThe team delivered a fix for the call transcriptions and they are slowly recovering. The third party outage is still happening but should affect the transcriptions at this time. | 1h 21m | Resolved |
| Jun 29, 2026 | Degraded performance and elevated calling errorsIssue has been fixed. | 3 min | Resolved |
| Jun 18, 2026 | Partial System OutageThe infrastructure issue affecting calling, dashboard, analytics, and other parts of our system has been fully resolved. All services are now operating normally. We sincerely apologize for the disruption and thank you… | 1h 59m | Resolved |
| Jun 8, 2026 | Campaigns loading issuesWe have applied a fix, we are monitoring the situation. | 9 min | Resolved |
| Apr 27, 2026 | Outage of outbound calls to Czech mobile and landline numbersIssue has been fully resolved. | 2h 40m | Resolved |
| Apr 14, 2026 | Partial System OutageThe infrastructure issue affecting calling, dashboard, analytics, and other parts of our system has been fully resolved. All services are now operating normally. We sincerely apologize for the disruption and thank you… | 1h 39m | Resolved |
| Apr 9, 2026 | Call Processing DelaysThe incident has been resolved. Full functionality has been restored. | 1h 6m | Resolved |
| Apr 1, 2026 | Issues with inbound calls outside EU regionService is operating normally across all areas. | 3h 12m | Resolved |
| Feb 25, 2026 | Delayed call processingThe situation is resolved, our systems have caught up with synchronizing delayed data. | 34 min | Resolved |
| Feb 23, 2026 | Issues with inbound calls to groupsOn 19 February 2026 at 09:40 CET, we experienced an incident where **a portion of inbound calls to call groups did not reach available agents and were not connected**. **Impact:** Some inbound group calls were not… | -5995 min | Resolved |
| Jan 21, 2026 | Agent Statuses Are Not Updating Resulting in Inbound Calls Not RingingThe implemented fix is functional and the incident has been resolved. | 21h 25m | Resolved |
| Jan 14, 2026 | Slow call history updatesThe situation is resolved, our systems will process the missing records in following hours. | 3h 23m | Resolved |
| Dec 16, 2025 | Browser-based calling issues in Google Chrome 143A fix has been released | 2h 24m | Resolved |
| Dec 5, 2025 | Intermitent issues accessing CloudTalk web services following the Cloudflare outagesThe Cloudflare problems have been resolved on Friday, 5th of December | 10 min | Resolved |
| Dec 2, 2025 | Outbound VoiceAgent Calls not being triggeredIssue has been resolved. | 30 min | Resolved |
| Nov 18, 2025 | Intermitent issues accessing CloudTalk web services following the Cloudflare outages The Cloudflare problems have been resolved on Tuesday, the, the 18th of November | 19h 37m | Resolved |
| Nov 10, 2025 | Outbound VoiceAgent calls not being triggeredAll VoiceAgent calls are now triggered as expected. | 44h 13m | Resolved |
| Nov 7, 2025 | Contact Management and Tagging FailingWe have resolved the problem with contacts; everything is working as expected now. Preventive measures will be implemented to prevent recurrences | 1h 42m | Resolved |
| Nov 6, 2025 | Call Quality Issues From and to Subset of Numbers in the United Kingdom - external carrier problemThe issue affecting call quality in the United Kingdom has been resolved by the transit carriers, and the service is functioning normally at this time. | 18h 56m | Resolved |
Hear about the next one while it is open
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How to Read This CloudTalk Incident Log
Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before CloudTalk acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.
Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.
The longest single CloudTalk outage in this window ran 4d 11h, against a mean recovery of 11h 49m. If you depend on CloudTalk in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.