Contentsquare Outage History

53 incidents recorded over the last 365 days, 53 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live Contentsquare status100.00% uptime history

Every Recorded Contentsquare Incident

Contentsquare incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Nov 2, 2026Unable to upgrade to Growth planThis incident has been resolved.1h 19mResolved
Oct 29, 2026Voice of Customer (VoC) Module Not Loading ProperlyThis incident has been resolved1 minResolved
Sep 25, 2026some of customers might not able access all Synthetic Monitorings features.This incident has been resolved.0 minResolved
Sep 24, 2026Issue affecting Share Zoning FeatureThis incident has been resolved.5h 39mResolved
Sep 22, 2026Unable to take zoning snapshot within Session ReplayThis incident has been resolved.1h 47mResolved
Sep 22, 2026CS live users might not able to change criteria in page analyzerThis incident has been resolved.7h 47mResolved
Sep 18, 2026Revenue Data Discrepancy for Multi-Currency Accounts in AWS EUThis incident has been resolved.0 minResolved
Sep 14, 2026Error Analysis: Encrypted API Response Details MissingSome customers may see missing API response details in Error Analysis when those details are configured to be encrypted. Errors themselves are still being captured.0 minResolved
Sep 3, 2026Unable to save zonings from cs-live on latest chrome versionA new version of CS Live is now available, resolving this issue. Please update to the latest version to apply the fix.3h 15mResolved
Aug 4, 2026External segment integrations unavailable - sync errors and segment creation blockedThis incident has been resolved.237h 33mResolved
Jul 27, 2026Unable to create new Zonings or HeatmapsThis incident has been resolved.1h 21mResolved
Jul 21, 2026Dashboard date filter not refreshing data on changeThis incident has been resolved.1h 41mResolved
Jul 15, 2026App not loading after loginThis incident has been resolved43 minResolved
Jul 14, 2026Impact Module: Analysis Context conditions aren't being carried through when sharing the Impact URL or using the Quantify shortcutThis incident has been resolved.1h 9mResolved
Jul 14, 2026Weekly Insights | Users getting duplicate alert emailsThis incident has been resolved.20h 52mResolved
Jun 29, 2026we experienced a latency data in today for 1 hour (12:25–13:52 UTC), The team is on it and a fix is in progressThis incident has been resolved.8h 30mResolved
Jun 25, 2026Issue with Mobile Snapshot RenderingThis issue has been resolved2h 27mResolved
Jun 22, 2026Bot view on CS Live isn't loadingThis incident has been resolved.18h 16mResolved
Jun 12, 2026Delayed Data Processing (EU Azure Infrastructure)This incident has been resolved.1h 4mResolved
Jun 10, 2026Platform Accessibility IssuesThis incident has been resolved.1h 18mResolved
Jun 10, 2026Missing VOC ResponsesWe experienced a temporary issue where some VOC responses may not have been captured between 12:00 UTC and 14:20 UTC on June 10th. System performance has since returned to normal.0 minResolved
Jun 9, 2026Degraded Geolocation Data Accuracy in Azure East USThis incident has been resolved.0 minResolved
Jun 5, 2026Some Shopify customers using legacy pixel methods may not be seeing data collected on sandbox iframesThis incident has been resolved.1h 29mResolved
Jun 2, 2026Customers with User Lifecycle are experiencing slightly longer-than-normal query timesThis incident has been resolved.9h 51mResolved
May 28, 2026Dashboards widgets aren't loadingThis incident has been resolved.1h 43mResolved
May 26, 2026CS Live may have loading issuesThis incident has been resolved.21h 8mResolved
May 26, 2026Alerts | Users getting duplicate alert emailsThis incident has been resolved.0 minResolved
May 11, 2026Customers with VoC enabled may be experiencing issues collecting survey resultsThis incident has been resolved.3h 33mResolved
May 7, 2026Dashboards - some customers experiencing UI issues with the Data Table WidgetThis incident has been resolved.1h 54mResolved
May 5, 2026Some web customers are unable to create screenshots from the Zoning module or see Heatmap dataThis incident has been resolved.1h 22mResolved
Apr 23, 2026Some modules in Error Analysis may not be loading as expectedThis incident has been resolved.3h 56mResolved
Apr 17, 2026Live Screenshot Unavailable in Mobile View Zoning (Web Project)This incident has been resolved.3h 55mResolved
Apr 15, 2026Survey Response Loading IssuesThis incident has been resolved.3h 14mResolved
Mar 24, 2026Some customers on the free plan can't access the Session Replay listThis incident has been resolved.2h 4mResolved
Mar 18, 2026Session replay summary may not load for some customersThis incident has been resolved.13 minResolved
Mar 10, 2026Investigating Documentation Site Access IssuesThe incident has been resolved. If you are still experiencing issues, please clear your browser cookies and refresh the page.58 minResolved
Feb 25, 2026Some users are unable to access certain CS pages including the help centre and speed analysisThis incident has been resolved. If you are still experiencing this, please clear your cookies and refresh the page.43 minResolved
Feb 17, 2026Some customers, including Shopify customers using legacy pixel methods, may not be seeing data collected on sandbox iframesThis incident has been resolved.132h 52mResolved
Feb 11, 2026Some customers may not see all expected alertsThis incident has been resolved.13h 1mResolved
Feb 10, 2026Some customers can’t update the Benchmark poolThis incident has been resolved.11 minResolved
Feb 5, 2026Certain DXA ULE features may be showing less information than expectedWe have completed the reprocessing of the data as of ~12:45 UTC. The issue is now resolved.24h 19mResolved
Feb 2, 2026Some new customers are not able to see data displaying within Experience AnalyticsThis incident has been resolved.2h 11mResolved
Jan 19, 2026Surveys not opening in Contentsquare applicationThis incident has been resolved.10h 14mResolved
Jan 19, 2026Some projects may display incorrect revenue metricsThis incident has been resolved.3h 22mResolved
Jan 16, 2026Contentsquare Console is intermittently not loadingThis issue has been resolved.2h 59mResolved
Jan 13, 2026Core Modules Intermittently Not LoadingThis incident has been resolved.7h 59mResolved
Dec 22, 2025DXA application slow load timesBetween approximately 11PM UTC December 21st - Midnight UTC December 22nd the Contentsquare platform experienced a delay with login requests that prevented some users from logging in. The issue has been identified and…-69 minResolved
Dec 9, 2025Zoning - View More Screenshots Feature Temporarily UnavailableThis incident has been resolved.16h 59mResolved
Dec 9, 2025Session Replay + Zoning: Some users are unable to create a Zoning from the Session Replay moduleThis incident has been resolved.1h 24mResolved
Dec 5, 2025MFA setup error for accounts without MFA already enabledThis incident has been resolved.3h 51mResolved
Nov 25, 2025Session Replay + Zoning Analysis: Some users are experiencing unplayable pageviews and snapshot loading issuesThis incident has been resolved.19h 26mResolved
Nov 14, 2025Heatmaps: Issues Generating New ScreenshotsThis incident is resolved, and Heatmaps are working as normal.59h 47mResolved
Nov 5, 2025Error module: issues loading widgetsThis incident has been resolved.1h 6mResolved

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How to Read This Contentsquare Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Contentsquare acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single Contentsquare outage in this window ran 9d 21h, against a mean recovery of 12h 54m. If you depend on Contentsquare in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.