Is Controlant Down?

Microsoft has not yet fully resolved its issue, but it no longer affects Controlant services. Email to and from Controlant is working as intended. If you have any further problems, please contact Controlant Support at support@controlant.com or +354 517 0630/ +1 (855) 44-CONTR. --- [2026-11-13T12:03:13.438Z] (monitoring) There has been no change since our last update. Restoring service depends on Microsoft. Core functions of the Controlant system are not affected. This includes temperature monitoring, data logging and system alerting. Shipment data continues to be collected and stored as usual, and shipment quality information is available in the Controlant SCM platform. An update will be posted once the third-party provider has resolved the issue on their end, or sooner if there is any significant change in status. --- [2026-11-13T12:05:02.877Z] (monitoring) We’d like to let you know that Microsoft, the third-party provider of our email accounts, is having availability issues. Because of this, emails sent to our support team during this time may not have been received. For urgent requests, please call Controlant Support at +354 517 0630 or +1 (855) 44-CONTR (+1 855 442 6687). For non-urgent requests that have been sent by e-mail, Support will respond once Microsoft has restored normal functionality. MARS service continues to handle requests through phone and email to notify stakeholders of alerts. Core functions of the Controlant system are not affected. This includes temperature monitoring, data logging and system alerting. Shipment data continues to be collected and stored as usual, and shipment quality information is available in the Controlant SCM platform. The shipment quality reports are generated automatically to subscribed users, but depending on the service utilized by end users, their delivery may be affected. Users are encouraged to use Controlant's SharePortal to access the reports or to log in directly to SCM platform to assess the shipment quality. Microsoft has acknowledged the issue on its public status page. Restoring service depends on Microsoft, and it has not yet confirmed when that will happen. Our next update will be published by 12 UTC.

Incident Status: Resolved. Our third-party provider (Salesforce) deployed a fix on their end in the early afternoon. Our teams have since returned to normal systems, and we have monitored the situation for over four hours with no further issues. On that basis, the incident is now marked as resolved. --- [2026-09-16T10:28:56.416Z] (identified) The status is unchanged. The incident remains ongoing at our third-party provider (Salesforce), who is working to restore service. No resolution time has been confirmed. Our customer support, MARS and logistics teams have activated business continuity procedures and continue to provide services using alternative systems. Slight delays in responses may be experienced. No other disruptions to our services are expected. An update will be posted once the third-party provider has resolved the issue on their end, or sooner if there is any significant change in status. We would like to extend our appreciation for your patience and understanding during the incident. Our incident management team continues to monitor the situation closely. --- [2026-09-16T10:28:34.422Z] (identified) We are writing to let you know that our third-party system used for case handling (Salesforce) is experiencing intermittent availability issues. This may cause slower than usual responses to support cases and requests today. The MARS service has activated business continuity procedures, and our team continue to process requests through alternative channels. Any core functionalities of Controlant system, such as temperature monitoring, data logging, and alerting from the system are not affected, and your shipment data continues to be collected and stored as normal. The provider has acknowledged the issue on their public status page. Resolution is dependent on the third-party provider and no restoration time has been confirmed. We will issue the next update by 10:30 UTC+0.