Is CorityOne Down?

The change to update the internal authentication certificate between Core and MyCority has been completed successfully. Normal service has been restored. Thank you for your patience and understanding. --- [2026-11-12T20:51:29.531Z] (identified) We will be performing maintenance to update the internal authentication certificate between Core and MyCority. During this maintenance, users may experience temporary interruptions when navigating from Core to MyCority. We expect the maintenance to be completed shortly and will provide an update once finished.

Incident Summary A deployment on November 7, 2026, introduced two related issues affecting web service integrations and system performance. The changes were rolled back on the morning of November 9, 2026, restoring normal service operations. Customer Impact Web Service Integrations: Between November 7 and the rollback on November 9, integrations and scheduled imports relying on our web services may have experienced failures, potentially preventing some data from being exchanged as expected. System Performance: On November 9, beginning at approximately 5:00 AM EST, users across multiple regions experienced slower response times when saving or uploading records due to the changes deployed on November 7. Root Cause A change deployed on November 7 affected how the system collects diagnostic and monitoring information. Under certain conditions, this change interfered with web service connections and increased system resource utilization, resulting in integration failures and degraded application performance. Resolution and Next Steps The changes were rolled back on the morning of November 9, restoring normal system performance and web service functionality. Our Engineering team is preparing a corrective update to address the underlying issue. The update will undergo additional validation and testing before being deployed to production. --- [2026-11-09T16:46:49.780Z] (resolved) This incident has been resolved. --- [2026-11-09T15:28:15.145Z] (identified) The issue has been identified, and our team is working on remediation steps to restore normal service. We will continue to provide updates as progress is made. --- [2026-11-09T15:23:06.898Z] (investigating) The Web Service is currently experiencing issues. Our team is actively working to restore the service.

Incident Summary A deployment on November 7, 2026, introduced two related issues affecting web service integrations and system performance. The changes were rolled back on the morning of November 9, 2026, restoring normal service operations. Customer Impact Web Service Integrations: Between November 7 and the rollback on November 9, integrations and scheduled imports relying on our web services may have experienced failures, potentially preventing some data from being exchanged as expected. System Performance: On November 9, beginning at approximately 5:00 AM EST, users across multiple regions experienced slower response times when saving or uploading records due to the changes deployed on November 7. Root Cause A change deployed on November 7 affected how the system collects diagnostic and monitoring information. Under certain conditions, this change interfered with web service connections and increased system resource utilization, resulting in integration failures and degraded application performance. Resolution and Next Steps The changes were rolled back on the morning of November 9, restoring normal system performance and web service functionality. Our Engineering team is preparing a corrective update to address the underlying issue. The update will undergo additional validation and testing before being deployed to production. --- [2026-11-09T15:40:31.458Z] (resolved) After a period of monitoring, the service has remained stable. This incident is now considered resolved. --- [2026-11-09T15:34:49.141Z] (monitoring) We are continuing to monitor for any further issues. --- [2026-11-09T15:13:02.001Z] (monitoring) Service performance has returned to expected levels. We are actively monitoring the environment to ensure continued stability and will take further action if necessary. --- [2026-11-09T14:51:12.864Z] (identified) The issue has been identified, and our team is working on remediation steps to restore normal service. We will continue to provide updates as progress is made. --- [2026-11-09T13:41:00.728Z] (investigating) We are continuing to investigate an issue affecting GX2 Core. The impact has now extended to all GX2 Core environments. Customers may experience slow performance, timeouts, or errors when using the application. --- [2026-11-09T13:21:56.696Z] (investigating) We are continuing to investigate this issue. --- [2026-11-09T10:46:48.236Z] (investigating) We are currently investigating an issue affecting the GX2 service in the EU1-0 cluster. Our team is actively working to identify the root cause and will provide further updates as soon as more information becomes available.

Cority is set to release Trubox v2026.2.0 to development sites. The maintenance window is scheduled to apply the latest release to all hosted customers’ development sites. Anticipated Impact: Users will not have access to Development Trubox sites during this change window. Release notes can be found at the following url: https://uc.cority.com/s/article/Cority-IQS-Trubox-v2026-2-0-Release-Notes

Cority is set to release ReadySet v2026.11.0. The maintenance window is scheduled to apply the latest release to hosted production sites. Readyset will not be accessible to end users during this time. Release notes can be accessed at the following page: https://userdocs.cority.com/articles/#!readyset-release-notes/readyset-release-november-18