CyberSource Outage History

117 incidents recorded over the last 365 days, 103 of them resolved, 1 still open. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live CyberSource status77.67% uptime history

Every Recorded CyberSource Incident

CyberSource incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Aug 15, 2026Financial Ecosystem Participant DisruptionThe service disruption impacting a Financial Ecosystem participant has now been fully resolved. No issues have been identified within Cybersource that could be attributed to this incident. <b>Impact:</b> Customers are…24h 0mResolved
Aug 14, 2026Adding Component to Cybersource Status PageMaintenance will begin as scheduled in 60 minutes.15 minScheduled
Aug 14, 2026Paymentech Service DisruptionThe issue affecting Paymentech services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. <b>Reported Start Time:</b> 14 August 2026, 05:06…4h 23mResolved
Aug 12, 2026Business Center Reports DelayClients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident…5h 8mResolved
Aug 11, 2026API Connection/Endpoint Service DisruptionClients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident…14h 4mResolved
Aug 8, 2026Worldpay Service DisruptionAfter further investigation, No Cybersource client impact was confirmed. Next Update: No further updates. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #…2h 20mResolved
Jul 24, 2026Cybersource CAS Sign-Up Service DisruptionWe appreciate your patience as we continue working to mitigate the issue impacting CyberSource CAS Merchant Sign Up Services. Our teams are actively investigating the issue and implementing measures to restore normal…—Investigating
Jul 23, 2026Cybersource Access Control Server (CAS) OTP (One-Time Password) Service DisruptionThe issue affecting One Time Passcode (OTP) delivery for Cybersource Access Control Server (CAS) merchants has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future…3h 40mResolved
Jul 23, 2026Cybersource Support Center SlownessClients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident…3h 53mResolved
Jul 15, 2026Authorizations and Decision Manager Service DisruptionClients and merchants can access the Post Incident Report with their Support Center login credentials at the following [link](https://businesscenter.visaacceptance.com/ebc2/?SalesForce=true&relayUrl=ReturnUrl%3D%2Fknowle…20h 10mResolved
Jul 15, 2026CAS Sign Up Service Disruption in our Sandbox/Testing EnvironmentThe Cybersource Sandbox is temporarily unavailable while we make improvements to give you a secure, more powerful developer experience. <b>Reported Start Time:</b> 15 July 2026, 18:20 GMT <b>Impact:</b> The…49h 2mResolved
Jul 15, 2026Payer Authentication IssueThe issue affecting the Payer Authentication Service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. <b>Reported Start Time:</b> 15 July 2026…2h 22mResolved
Jul 15, 2026EBC CAS Login issueClients and merchants can access the Post Incident Report with their Support Center login credentials at the following link: [Post Incident…14h 14mResolved
Jul 14, 2026EBC CAS Login issueClients and merchants can access the Post Incident Report with their Support Center login credentials at the following link:  [Post Incident…49 minResolved
Jul 8, 2026Wells Fargo Service Fee Service DisruptionClients and merchants can access the Post Incident Report with their Support Center login credentials at the following link: [Post Incident…1h 28mResolved
Jul 6, 2026Settlement/Batching DisruptionClients and merchants can access the Post Incident Report with their Support Center login credentials at the following [LINK](https://businesscenter.visaacceptance.com/ebc2/?SalesForce=true&relayUrl=ReturnUrl%3D%2Fknow…3h 29mResolved
Jun 29, 2026Decision Manager Service DisruptionClients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident…58 minResolved
Jun 29, 2026Business Center Service DisruptionClients and merchants can access the Post Incident Report with their Support Center login credentials at the following link:  [Post Incident…73h 43mResolved
Jun 26, 2026Thunes Service DisruptionClients and merchants can access the Post Incident Report with their Support Center login credentials at the following link [Post Incident…1h 4mResolved
Jun 23, 2026Streamline Service DisruptionThe issue affecting the Streamline Service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. <b>Reported Start Time:</b> 23 June 2026, 19:32…19h 32mResolved
Jun 18, 2026Business Center Service Disruption - Case Management ServiceClients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident…95h 45mResolved
Jun 18, 2026NetSuite Service DisruptionClients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident…22h 39mResolved
Jun 16, 2026Cielo Service DisruptionThe issue affecting Cielo has now been fully resolved. <b>Reported Start Time:</b> 16 June 2026 17:40 GMT <b>Reported End Time:</b> 16 June 2026 19:49 GMT <b>Impact:</b> Customers are now able to use Cielo services…11h 13mResolved
Jun 7, 2026NA Service DisruptionThe latency issue is no longer being observed for the following BINs: 410039, 410040, and 410849. No issues within Cybersource were identified as attributable to this incident. The service has stabilized, and…41h 49mResolved
Jun 3, 2026Prosa Service DisruptionClients and merchants can access the Post Incident Report with their Support Center login credentials at the following link: [Post Incident Report…5h 5mResolved
May 28, 2026CAS One-Off Daemon MaintenanceThe scheduled maintenance has been completed.2h 0mScheduled
May 24, 2026Concardis/Payworks Service DisruptionThe issue affecting Concardis transaction processing has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. <b>Reported Start Time:</b> 24 May 2026 at…65h 57mResolved
May 21, 2026Case Management - Case Assignment LatencyClients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident…123h 28mResolved
May 21, 2026Unified Checkout – Failed Token CreationClients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident…2h 1mResolved
May 21, 2026Concardis (Payworks) Service DisruptionThe issue affecting Concardis (Payworks) has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. <b>Reported Start Time:</b> 21 May 2026 07:07…22h 57mResolved
May 14, 2026Decision Manager Service DisruptionClients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident…0 minResolved
May 14, 2026Decision Manager Order Status Notification Service DisruptionClients and merchants can access the Post Incident Report with their Support Center login credentials at the following link: [Post Incident…5h 45mResolved
May 13, 2026Acceptance Devices Database MaintenanceThe scheduled maintenance has been completed.1h 0mScheduled
May 12, 2026Alternative Payments Service Refund IssueClients and merchants can access the Post Incident Report with their Support Center login credentials at the following link: [Post Incident…523h 50mResolved
May 9, 2026Service Disruption – Business CenterClients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident…4h 23mResolved
May 7, 2026AP Service DisruptionThe issue affecting a client located in Taiwan has now been fully resolved. No issues were identified within Cybersource that could have been attributed to this incident. <b>Reported Start Time:</b> 02:20 GMT on 07…2h 11mResolved
May 5, 2026Business Center–Virtual Terminal Echeck Processing Service DisruptionClients and merchants can access the Post Incident Report with their Support Center login credentials at the following link [Post Incident…244h 34mResolved
May 5, 2026Payments 2.0 Alt Pay Service Disruption in CAS/TESTClients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident…3h 41mResolved
Apr 30, 2026Rede and Cielo Service DisruptionClients and merchants can access the Post Incident Report with their Support Center login credentials at the following [Link](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-10646)24h 14mResolved
Apr 28, 2026Payer Authentication Setup IssueClients and merchants can access the Post Incident Report with their Support Center login credentials at the following link : [Post Incident…3h 27mResolved
Apr 28, 2026Acceptance Devices: Service DisruptionClients and merchants can access the Post Incident Report with their Support Center login credentials at the following link: [Post Incident…23h 31mResolved
Apr 27, 2026Acceptance Devices Database MaintenanceThe scheduled maintenance has been completed.2h 0mScheduled
Apr 24, 2026Chase Paymentech Settlement/Batching DisruptionThe issue affecting settlement funding for certain transactions processed during the period of April 20–23 has now been fully resolved. <b>Impact:</b> Customers may have experienced funding settlement issues for…66h 59mResolved
Apr 24, 2026Omnipay Service DisruptionThe issue affecting Omnipay has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. <b>Reported Start Time:</b>24 April 2026 10:55 GMT <b>Reported End…1h 26mResolved
Apr 22, 2026Merchants Intermittently not receiving OTP Login e-mailsClients and merchants can access the Post Incident Report with their Support Center login credentials at the following link [Post Incident…4h 6mResolved
Apr 22, 2026Business Center Notification - Service DisruptionClients and merchants can access the Post Incident Report with their Support Center login credentials at the following link: [Post Incident…48h 29mResolved
Apr 17, 2026Tokenization Service DisruptionThe issue affecting Tokenization (TMS) services has now been resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. <b>Reported Start Time:</b> 11:29 GMT, 17 April…281h 40mResolved
Apr 17, 2026Payment Services DisruptionThe issue affecting VPC Service is fully resolved. <b>Reported Start Time:</b> 08:10 GMT on 17 April 2026 <b>Reported End Time:</b> 16:36 GMT on 17 April 2026 <b>Impact:</b> Customers are now able to use VPC as…23h 0mResolved
Apr 12, 2026EBC Meta Key Display IssueClients and merchants can access the Post Incident Report with their Support Center login credentials at the following link [EBC Meta Key Display…26h 43mResolved
Apr 10, 2026API Connection/Endpoint Service DisruptionClients and merchants can access the Post Incident Report with their Support Center login credentials at the following link [Post Incident…6h 12mResolved
Apr 8, 2026Acceptance Devices Service DisruptionClients and merchants can access the Post Incident Report with their Support Center login credentials at the following link [Post Incident…112h 23mResolved
Apr 8, 2026Clearing and Settlement DisruptionClients and merchants can access the Post Incident Report with their Support Center login credentials at the following link [here.](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-10489)50h 2mResolved
Apr 7, 2026Payer Authentication IssueClients and merchants can access the Post Incident Report with their Support Center login credentials at the following link [Post Incident…11 minResolved
Apr 6, 2026Alternative Payments Services - Service DisruptionClients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident…34h 43mResolved
Apr 3, 2026Cloudflare Server Level / Leaf Certificate Rotation - 3 April 2026 - 0800 GMTThe scheduled maintenance has been completed.12h 0mScheduled
Apr 3, 2026Developer Center - New Sandbox Account Sign Up - Service DisruptionClients and merchants can access the Post Incident Report with their Support Center login credentials at the following link [Post Incident…86h 24mResolved
Apr 2, 2026REST API Service DisruptionClients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident…82h 37mResolved
Apr 1, 2026Settlement/Batching DisruptionClients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident…53h 40mResolved
Apr 1, 2026Business Center Service Disruption - Merchant BoardingThe issue affecting boarding new merchants in the Business Center has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. <b>Reported Start Time:</b>…48h 24mResolved
Mar 30, 2026Acceptance Devices Database MaintenanceThe scheduled maintenance has been completed.2h 0mScheduled
Mar 26, 2026Elavon Americas - Credit Auth Refund -Service DisruptionClients and merchants can access the Post Incident Report with their Support Center login credentials at the following link: [Post Incident…24h 47mResolved
Mar 26, 2026Business Center Service DisruptionClients and merchants can access the Post Incident Report with their Support Center login credentials at the following link: [Post Incident…45 minResolved
Mar 23, 2026Acceptance Devices Database MaintenanceThe scheduled maintenance has been completed.2h 0mScheduled
Mar 18, 2026Payer Authentication Service Issue Causing Additional Impact to Services Including AuthorizationClients and merchants can access the Post Incident Report with their Support Center login credentials at the following link: [Post Incident…34h 47mResolved
Mar 15, 2026REST API - Service DegradationClients and merchants can access the Post Incident Report with their Support Center login credentials at the following link [Post Incident…23h 5mResolved
Mar 5, 2026FDI Global and FDC Compass Settlement/Batching DisruptionThis incident has been resolved.306h 5mResolved
Mar 2, 2026Webhooks Service Disruption – National Australia BankThe issue affecting Webhooks for National Australia Bank is resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. <b>Reported Start Time:</b> 1 March 2026 14:14…50h 57mResolved
Feb 20, 2026Transaction Processing Disruption for CONCARDIS_PAYWORKSThe issue affecting the Concardis_payworks transaction processing has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. <b>Reported Start Time:</b> 18…10h 24mResolved
Feb 14, 2026Barclays Merchant Services DisruptionCybersource is aware of an issue that had impacted Barclays Merchant Services transaction processing. The issue has now been fully resolved. No issue identified within Visa System. <b>Reported Start Time:</b> 00:32…0 minResolved
Feb 12, 2026Multiple Service DisruptionClients and merchants can access the Post Incident Report with their Support Center login credentials at the following link [Post Incident…6h 21mResolved
Feb 5, 2026Business Center Service Disruption - Case Management ServiceClients and merchants can access the Post Incident Report with their Support Center login credentials at the following link [Post Incident…370h 49mResolved
Feb 4, 2026Business Center - Acceptance Device Service DisruptionClients and merchants can access the Post Incident Report with their login credentials at the following link. [Post Incident Report.](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-10028)18h 32mResolved
Feb 3, 2026Acceptance Devices Payworks Webhook MaintenanceThe scheduled maintenance has been completed.1h 0mScheduled
Feb 2, 2026Acceptance Devices Payworks Webhook MaintenanceThe scheduled maintenance has been completed.1h 0mScheduled
Jan 30, 2026Business Center Test Environment - Service DisruptionClients and merchants can access the Post Incident Report with their login credentials at the following link. [Post Incident Report.](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-09967)5h 15mResolved
Jan 29, 2026North America Settlement/Batching DisruptionClients and merchants can access the Post Incident Report with their login credentials at the following link. [Post Incident Report.](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-09952)4h 27mResolved
Jan 28, 2026Business Center Reporting System DisruptionClients and merchants can access the Post Incident Report with their login credentials at the following link. [Post Incident Report.](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-09951)3h 42mResolved
Jan 28, 2026Transaction Processing Disruption in our Sandbox/Testing EnvironmentClients and merchants can access the Post Incident Report with their login credentials at the following link. [Post Incident Report.](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-09950)0 minResolved
Jan 22, 2026Business Center OTP Service DisruptionThe issue affecting the Business Center has now been fully resolved. <b>Reported Start Time:</b> 20:01 GMT , 22 January 2026 <b>Reported End Time:</b> 03:15 GMT, 23 January 2026 <b>Impact:</b> Customers are now able…9h 7mResolved
Jan 21, 2026Bluefin POS Service DisruptionClients and merchants can access the Post Incident Report with their login credentials at the following link. [Post Incident Report.](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-09903)56 minResolved
Jan 21, 2026Payer Authentication IssueClients and merchants can access the Post Incident Report with their login credentials at the following link. [Post Incident Report.](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-09896)3h 23mResolved
Jan 14, 2026Planned Maintenance on Acceptance Devices PlatformThe scheduled maintenance has been completed.2h 0mScheduled
Jan 13, 2026Settlement/Batching DisruptionClients and merchants can access the Post Incident Report with their Visa Access login credentials at the following link [Settlement/Batching…204h 30mResolved
Jan 12, 2026Tokenization Service DisruptionClients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post incident…2h 35mResolved
Jan 9, 2026Business Center Service Disruption - Token ManagementClients and merchants can access the Post Incident Report with their Support Center login credentials at the following link: [Post Incident…3h 23mResolved
Jan 9, 2026Business Center Service Disruption - ReportsClients and merchants can access the Post Incident Report with their Support Center login credentials at the following link: [Post Incident…7h 32mResolved
Jan 2, 2026Decision Manager Service DisruptionClients and merchants can access the Post Incident Report with their Support Center login credentials at the following link: [Post Incident…120h 50mResolved
Jan 2, 2026Batch Upload Reports Generated 31-Dec-2025 Pacific Time Not Visible in the Business CenterClients and merchants can access the Post Incident Report with their Support Center login credentials at the following link [Post Incident…41 minResolved
Dec 15, 2025Payment Gateway Processor Service DisruptionThe issue affecting TSYS Acquiring Solutions payment gateway processing has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. <b>Reported Start…6h 44mResolved
Dec 12, 2025Business Center Service DisruptionClients and merchants can access the Post Incident Report with their Support Center login credentials at the following link: [Post Incident…0 minResolved
Dec 9, 2025Settlement/Batching DelayClients and merchants can access the Post Incident Report with their Support Center login credentials at the following link: [Post Incident…19h 28mResolved
Dec 9, 2025Acceptance Devices - Gateway Manager DisruptionClients and merchants can access the Post Incident Report with their Support Center login credentials at the following link: [Post Incident…152h 17mResolved
Nov 24, 2025Business Center Transaction Search and Case Manager Service DisruptionClients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident…188h 16mResolved
Nov 21, 2025FDC Nashville Global Service DisruptionClients and merchants can access the Post Incident Report with their Support center login credentials at the following link: [Post Incident…17h 49mResolved
Nov 20, 2025Virtual Terminal Service Disruption in Testing EnvironmentClients and merchants can access the Post Incident Report with their Support Center login credentials at the following link: [Post Incident…31h 36mResolved
Nov 20, 2025Barclays HISO connection for Acceptance Devices Service DisruptionClients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident…15h 8mResolved
Nov 19, 2025Tokenization and Secure Storage Service DisruptionClients and merchants can access the Post Incident Report with their Support center login credentials at the following link: [Post Incident…5h 4mResolved
Nov 18, 2025Paymentech Authorization Reversals Service DisruptionClients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident…14h 55mResolved
Nov 17, 2025Decision Manager - Service DisruptionClients and merchants can access the Post Incident Report with their Support Center login credentials at the following link: [Post Incident…2h 23mResolved
Nov 17, 2025Business Center Service DisruptionClients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident…56h 1mResolved
Nov 10, 2025Business Center Service DisruptionClients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Business Center Service…18h 55mResolved
Nov 10, 2025API Connection Service Disruption - Sandbox environmentClients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident…145h 25mResolved
Nov 7, 2025Business Center - Report Service DisruptionThe issue affecting reports within the Business Center has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. <b>Reported Start Time:</b> 5 November…161h 55mResolved
Nov 5, 2025Business Center Service DisruptionClients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. ‌[Business Center Service…6h 0mResolved
Nov 5, 2025Visa Platform Connect DisruptionThe issue affecting services via VPC has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. <b>Reported Start Time:</b> 5 November 2025 12:29…3h 43mResolved
Nov 4, 2025Alternative Payments Service DisruptionClients and merchants can access the Post Incident Report with their Support Center login credentials at the following link: [Post Incident…218h 50mResolved
Oct 23, 2025Payment Gateway Processing Service DisruptionThe issue affecting Payment Gateway Processing has now been fully resolved. <b>Reported Start Time:</b> 23 October 2025 08:55 GMT <b>Reported End Time:</b> 23 October 2025 14:38 GMT <b>Impact:</b> Customers are now…9h 44mResolved
Oct 22, 2025Payment Gateway Service DisruptionClients and merchants can access the Post Incident Report with their Support Center login credentials at the following link: [Post Incident…4h 54mResolved
Oct 20, 2025Business Center Service DisruptionClients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. ‌ [Business Center Service…396h 44mResolved
Oct 16, 2025Payment Service DisruptionThe issue affecting Paypal payment services has now been fully resolved. There were no issues identified within the Cybersource network. <b>Reported Start Time:</b>15:09 GMT 16 October 2025 <b>Reported End…2h 8mResolved
Oct 14, 2025Token Management Service DisruptionClients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident…46 minResolved
Oct 13, 2025Mastercard Clearing IssueClients and merchants can access the Post Incident Report with their Support Center login credentials at the following [Link](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-09432)5h 49mResolved
Oct 10, 2025API Service DisruptionClients and merchants can access the Post Incident Report with their Support Center login credentials at the following link: [Post Incident…97h 54mResolved
Oct 8, 2025Visa Platform Connect DisruptionClients and merchants can access the Post Incident Report with their Support Center login credentials at the following [Link](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-09432)116h 28mResolved
Oct 6, 2025Planned Maintenance on Acceptance Devices Platform - CANCELLEDThe scheduled maintenance has been cancelled4h 0mScheduled
Aug 27, 2025Adding Component to Cybersource Status PageThe scheduled maintenance has been completed.15 minScheduled
Aug 25, 2025Scheduled Maintenance on Cybersource Acceptance DevicesThe scheduled maintenance has been completed.1h 0mScheduled

How to Read This CyberSource Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before CyberSource acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single CyberSource outage in this window ran 21d 19h, against a mean recovery of 1d 22h. If you depend on CyberSource in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.