Daxko Outage History
31 incidents recorded over the last 365 days, 31 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.
Every Recorded Daxko Incident
| Date | Incident | Duration | Status |
|---|---|---|---|
| Nov 3, 2026 | Club Automation - Unexpected Email MessagesWe have stopped the unauthorized email messages tied to this incident, secured the affected staff sign-in, and confirmed that no other accounts sent unexpected messages. We will continue monitoring for unusual email… | 45 min | Resolved |
| Nov 2, 2026 | Club Automation - Intermittent Slowness on Club SitesWe have confirmed that Club Automation sites that were experiencing intermittent slowness or lag are loading normally again. We applied changes to restore stable performance and will continue monitoring. This incident… | 1h 10m | Resolved |
| Nov 1, 2026 | Daxko CSI - Login and Online Services UnavailableWe have restored staff login access and online services for customers who were unable to sign in or use online features. Sign-in and online services should be working normally again. This incident is resolved. | 1h 45m | Resolved |
| Nov 1, 2026 | Daxko Payments Cloud - Credit Card Batch Payment Processing ErrorsWe have restored scheduled credit card payment processing for organizations that had very large payment batches by completing their payments in smaller groups. We are working on improvements so large scheduled batches… | 3h 59m | Resolved |
| Oct 31, 2026 | Daxko CSI - Unable to Update American Express CardsWe have confirmed that American Express payment cards can be saved and updated when the card security code is entered correctly. Some customers saw a misleading invalid card message when the security code was incorrect… | 1h 26m | Resolved |
| Oct 27, 2026 | Multiple Sites UnavailableWe have confirmed that clients can access the Daxko site as expected again. Connectivity issues that were affecting access outside our platform have been addressed. This incident is resolved. | 4h 8m | Resolved |
| Oct 22, 2026 | Daxko CSI - Online Membership Signups UnavailableWe have confirmed that online membership signups are processing normally again for customers who were unable to complete signups when paying by card. This incident is resolved. | 30 min | Resolved |
| Oct 21, 2026 | Daxko Operations - Payment Processing ErrorsWe have confirmed that payment processing has been restored for customers who were seeing fraud or retry errors when completing a transaction. Payments should be completing normally again. This incident is resolved. | 10h 41m | Resolved |
| Oct 20, 2026 | ZenPlanner - Unauthorized Account ActivityWe have stopped unauthorized outbound email activity and secured affected accounts with password resets. Our investigation is complete and this incident is now resolved. | 2h 0m | Resolved |
| Oct 20, 2026 | ZenPlanner - Unexpected Email MessagesWe are investigating reports that some members may have received unexpected email messages sent through Zen Planner. We are working to secure affected accounts and will share updates as we learn more. | 1h 54m | Resolved |
| Oct 9, 2026 | Daxko Accounting - Login UnavailableThe issue affecting Accounting login has been resolved. Customers can log in successfully. We will continue to monitor the service. | 44 min | Resolved |
| Oct 9, 2026 | Daxko Payments Cloud - Credit Card Payment Processing UnavailableWe have confirmed that credit card payment processing has been restored for customers who were affected. Payments should be completing normally again. This incident is resolved. | 11 min | Resolved |
| Oct 1, 2026 | Engage Pro - Login UnavailableWe identified that a brief mismatch during a recent product update prevented many customers from logging in. Sign-in has been restored and is working normally. This incident is resolved. | 11 min | Resolved |
| Oct 1, 2026 | Daxko Payments Cloud - Payment Processing ErrorsWe have resolved the payment processing errors from this incident. Payments should be processing normally again. Thank you for your patience. | 7 min | Resolved |
| Sep 29, 2026 | Engage Pro - Daily Activity Report Not Showing Current Period DataWe have restored missing membership sales and web lead activity on daily activity reports for recent dates. Reporting for the current period is now displaying as expected. This incident is resolved. | 18h 12m | Resolved |
| Sep 29, 2026 | Engage Pro - Slow Loading for Pages, Reports, and GuestsPerformance across pages, reports, and guest features has returned to normal after we reduced load tied to increased messaging activity. This incident is resolved. | 1h 14m | Resolved |
| Sep 26, 2026 | Engage Pro - Membership Processing UnavailableThis incident was opened in error as a duplicate and has been closed. Updates for this issue are posted on the active Engage Pro incident. | 0 min | Resolved |
| Sep 26, 2026 | Engage Pro - Unable to Process MembershipsCustomers who were unable to complete membership sign-up can now finish the membership plans step and process memberships normally. We have resolved this incident and membership sign-up is operating normally again. | 2h 1m | Resolved |
| Sep 25, 2026 | Engage Pro - Start a Call from Agenda UnavailableCustomers who were unable to place outbound calls using Start a Call on the Agenda can now connect successfully. We have resolved this incident and call placement through this option is operating normally again. | 3h 51m | Resolved |
| Sep 17, 2026 | Engage Pro - Scheduled Text Messages Not SendingWe have resolved the issue that prevented some scheduled text messages from sending as expected. Affected scheduled messages have been rescheduled or cancelled as appropriate, and scheduled text messaging is operating… | 0 min | Resolved |
| Sep 17, 2026 | Engage Pro - Scheduled Text Messages Not SendingScheduled text messages that were delayed are now sending for customers who were affected. We have resolved this incident and scheduled text messaging is operating normally again. | 0 min | Resolved |
| Sep 2, 2026 | Club Automation - Membership Updates and Scheduled Payments DelayedWe have resolved the issue that caused delays with membership updates and scheduled payments processing. Customers should see these features working normally again. | 5h 42m | Resolved |
| Sep 1, 2026 | Motionsoft - Bundle Options Not Displaying in Agreement WizardThis incident has been resolved. | 1h 18m | Resolved |
| Aug 26, 2026 | ZenPlanner - Scheduled Automatic Payments Did Not ProcessWe have resolved the issue that prevented scheduled automatic payments from processing overnight for some customers. Scheduled automatic payments are processing normally again. | 1h 45m | Resolved |
| Aug 26, 2026 | Motionsoft - Scheduled Automatic Payments Did Not ProcessScheduled automatic payments did not process overnight for some customers. We are investigating. | 1h 30m | Resolved |
| Aug 19, 2026 | Club Automation - Slow Login and Intermittent ErrorsWe have resolved the issue that caused slow or hanging login screens and intermittent errors for some customers. Login, point-of-sale, profile, and scheduling features should be working normally again. | 54 min | Resolved |
| Aug 18, 2026 | Club Automation - Slow Site PerformanceWe have resolved the issue that caused slow site loading and intermittent errors for some customers. Customers should experience normal performance when using the platform again. | 20 min | Resolved |
| Aug 14, 2026 | Club Automation - Online Payment ErrorsWe have resolved the issue that prevented some customers from completing online payments through the mobile app or member portal. Customers can complete online payments successfully again. | 1h 34m | Resolved |
| Aug 12, 2026 | Motionsoft - Kiosk Sales UnavailableWe have resolved the issue that prevented some customers from completing sales at self-service kiosks. Customers can complete sales normally again. | 26h 59m | Resolved |
| Jul 30, 2026 | SugarWOD - Programming Calendar Not DisplayingWe have resolved the issue that prevented some athletes from seeing workouts on the programming calendar. Customers can view their programming calendar normally again. | 27 min | Resolved |
| Jul 28, 2026 | Daxko Payments Cloud - Card Entry UnavailableWe have resolved the issue that prevented some customers from adding payment cards. Customers can add cards successfully again. | 9 min | Resolved |
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How to Read This Daxko Incident Log
Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Daxko acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.
Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.
The longest single Daxko outage in this window ran 1d 2h, against a mean recovery of 3h 5m. If you depend on Daxko in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.