Deque Services Health and Outage History

52 incidents recorded over the last 365 days, 31 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live Deque Services Health and status100.00% uptime history

Every Recorded Deque Services Health and Incident

Deque Services Health and incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Nov 4, 2026Incident: Deque Agora Artifactory UnavailableThe Agora artifactory system is back up and fully operational. Thank you for your patience.2h 20mResolved
Oct 31, 2026Monthly Patching: 1-5 PM ETScheduled maintenance is currently in progress. We will provide updates as necessary.4h 0mScheduled
Oct 22, 2026Informational: PHP Vulnerability Vulnerabilities – No Customer Action RequiredOn October 21, 2026, vulnerabilities in PHP (CVE-2026-109618 and CVE-2026-109619) were publicly disclosed. The Deque security team responded immediately and applied updates where needed the same day. No customer action…0 minResolved
Oct 20, 2026Email Delivery Issue | Delayed or Missing Emails from DequeThis incident has been resolved.18h 36mResolved
Sep 28, 2026Incident: axe Reports | US, EU, and Frankfurt regionsThe issue affecting access to axe Reports in the US, EU, and Frankfurt regions has been resolved, and the service is now operating normally. We apologize for any inconvenience this may have caused. If you have any…1h 48mResolved
Sep 26, 2026Monthly Patching: 1-5 PM ETThe scheduled maintenance has been completed.4h 0mScheduled
Sep 16, 2026axe Developer Hub — Performance Degradation | Fix In ProgressEarlier today, some users may have experienced slower than usual performance on Axe Developer Hub. Our engineering team identified the issue and deployed a hotfix which has now resolved the problem. Axe Developer Hub is…1h 18mResolved
Sep 16, 2026axe Assistant (Deque University) — Service Disruption | ResolvedOn September 15, 2026, starting at approximately 1:00 PM EST, some users experienced an error when attempting to use axe Assistant on Deque University. Users were unable to submit messages and received the following…0 minResolved
Sep 10, 2026Maintenance | Agora artifacts repositoryThe scheduled maintenance has been completed.2h 0mScheduled
Aug 24, 2026Auth Service Maintenance — v26.5.0 DeploymentThe scheduled maintenance has been completed.1h 30mScheduled
Aug 13, 2026Deque University – Intermittent Privacy Warning on AccessSome users were encountering a Privacy warning when accessing Deque University. The issue has been fixed and access should now work as expected. Please contact helpdesk@deque.com if you continue to experience any issues.0 minResolved
Aug 11, 2026Incident: [Resolved] Intermittent Login/Authentication IssuesSome users may have experienced brief, intermittent issues logging in or accessing our platform for a few minutes, including delays or "Failed to initialize auth" errors. The issue has been resolved, and full service…0 minResolved
Aug 11, 2026Deque University MaintenanceThe scheduled maintenance has been completed.2h 0mScheduled
Aug 7, 2026Deque University MaintenanceThis event has been rescheduled to August 10th Monday, 11:30 PM to August 11th, Tuesday 1:30 AM ET2h 0mScheduled
Jul 30, 2026axe Monitor | Scan failures on v8.8.0 and v8.8.1 | ResolvedVersion 8.8.2 was applied to all customers on versions 8.8.0 and 8.8.1. This patch fixed an issue where some pages were failing with proxy-related errors. No action is required to resolve the issue, and scans will run…0 minResolved
Jul 25, 2026Monthly Patching: 1-5 PM ETThe scheduled maintenance has been completed.4h 0mScheduled
Jul 20, 2026Incident: axe.deque.com is down | DevTools server outageWe have resolved the issue with the DevTools server outage. It was the result of a slow internal API request that caused the outage when a new version of the axe DevTools browser extension was released. If you have any…3h 22mResolved
Jul 20, 2026Incident: axe Assistant was down (Resolved)axe Assistant was unavailable in Deque University for a brief period today due to an upstream incident with our AI provider. The issue was resolved shortly after and axe Assistant is now functioning normally. We…-311 minResolved
Jul 9, 2026Incident: Resolved | Automated Intelligent Guided Tests (IGT) DegradationBetween approximately 3:00 PM and 4:05 PM EDT, automated assessments in Intelligent Guided Tests were not completing, causing all elements to appear as "Pending Review." Users were still able to complete IGTs manually…-742 minResolved
Jun 30, 2026axe Mobile Android Analyzer Authentication IssueWe are aware that some users are experiencing login issues with the axe Mobile Android Analyzer application following a recent update. Our team has investigated and resolved the issue. Users should now be able to sign…0 minResolved
Jun 29, 2026Axe Assistant Downtime (Overloaded Error) - Third-Party Service Outage (Claude/Anthropic)Axe Assistant is now fully operational. The earlier disruption was caused by a temporary overload on Anthropic's API servers, which is a third-party dependency outside of Deque's control. The issue has been resolved on…2h 24mResolved
Jun 27, 2026Monthly Patching: 1-5 PM ETThe scheduled maintenance has been completed.4h 0mScheduled
Jun 23, 2026Axe Assistant Downtime – Third-Party Service Outage (Claude/Anthropic) – ResolvedAxe Assistant was reported as unavailable and users were experiencing errors. The root cause was identified as an outage on the Claude (Anthropic) side, as Axe Assistant relies on one of their AI models. The issue was…0 minResolved
May 30, 2026Monthly Patching: 1-5 PM ETThe scheduled maintenance has been completed.4h 0mScheduled
May 11, 2026Agora.dequecloud.com Scheduled MaintenanceThe scheduled maintenance has been completed.2h 0mScheduled
May 8, 2026Incident: axe Account Portal | Issue with assigning subscriptions to usersThis incident has been resolved.255h 25mResolved
Apr 30, 2026Incident: No Teams found in axe Reports Team AccessAxe Reports 2.3.3 with the fix was released and confirmed working.644h 55mResolved
Apr 25, 2026Monthly Patching: 1-5 PM ETThe scheduled maintenance has been completed.4h 0mScheduled
Apr 25, 2026Deque University MaintenanceThe scheduled maintenance has been completed.6h 0mScheduled
Apr 20, 2026Incident: Deque University | Resolved (12/26/2025)On December 26, 2025, dequeuniversity.com experienced an outage (Duration: 37 minutes). During this time, users were unable to access the site. The issue has been fully resolved, and the site is operating normally.-166126 minResolved
Apr 20, 2026Incident: Deque University | Resolved (1/23/2026)On January 23, 2026, dequeuniversity.com experienced an outage at 11:44:30 GMT+5:30 (Duration: 13m 2s). During this time, users were unable to access the site. The issue has been fully resolved, and the site is…-126447 minResolved
Apr 16, 2026Incident: Deque University was downThis incident has been resolved.6h 19mResolved
Apr 14, 2026Incident: agora.dequecloud.com was downSome users may have experienced slowness or timeouts accessing agora.dequecloud.com over multiple brief windows (1–8 minutes each) beginning April 10, 2026. We have implemented a fix and are actively monitoring the…-7124 minResolved
Apr 6, 2026Axe MCP Server Remediate ErrorsThis issue has been resolved. Remediate should be functioning as expected1h 36mResolved
Apr 2, 2026Axe DevTools Pro Server AvailabilityThe fix was deployed and validated - the service is running normally.15 minResolved
Mar 30, 2026Deque University | Outage | Service Restored (3/30/2026)On March 31, 2025, dequeuniversity.com experienced an outage between 4:08 PM and 4:16 PM Eastern. During this time, users were unable to access the site. The issue has been fully resolved, and the site is operating…-630 minResolved
Mar 28, 2026Monthly Patching: 1-5 PM ETThe scheduled maintenance has been completed.8h 0mScheduled
Feb 19, 2026Incident: axe Assistant for Teams and Slack | Chatbot FeaturesThis incident has been resolved. For any questions or assistance, please reach out to us at helpdesk@deque.com.120h 9mResolved
Feb 17, 2026Agora.dequecloud.com Scheduled MaintenanceThe scheduled maintenance has been completed.2h 0mScheduled
Feb 17, 2026Deque | SSO Access IssuesThis incident has been resolved. For any questions or assistance, please reach out to us at helpdesk@deque.com.187h 43mResolved
Feb 14, 2026US Region Only - Scheduled Maintenance Feb 14 at 1PM ETThe scheduled maintenance has been completed.5h 0mScheduled
Feb 10, 2026Deque University - Profile Page Unavailable (Resolved)We identified and resolved an issue affecting the Profile page on Deque University. Users were encountering a "page cannot be found" error (HTTP 404). The issue has been fully resolved, and the Profile page is now…-56 minResolved
Jan 31, 2026Monthly Production PatchingThe scheduled maintenance has been completed.4h 0mScheduled
Jan 26, 2026US Region - Email Delivery IssueThis incident has been resolved.258h 9mResolved
Jan 15, 2026EU Region Only - Scheduled Maintenance Jan 15 at 2PM ET (Jan 15, 8PM CET)The scheduled maintenance has been completed.2h 0mScheduled
Jan 10, 2026Monthly Patching: 1-5 PM ETThe scheduled maintenance has been completed.4h 0mScheduled
Jan 8, 2026Australian Region Only - Scheduled Maintenance Jan 8 at 10AM ET (Nov 7, 2AM AEST).The scheduled maintenance has been completed.2h 0mScheduled
Dec 18, 2025Frankfurt Region Only - Scheduled Maintenance Dec 18 at 8PM CETThe scheduled maintenance has been completed.2h 0mScheduled
Dec 10, 2025Important Notice: Axe Developer Hub GitHub Action - New Project Creation IssueThe fix has been deployed, and the issue is resolved now. For any further queries, please reach out to helpdesk@deque.com792h 12mResolved
Dec 6, 2025Monthly Patching: 1-5 PM ETThe scheduled maintenance has been completed.4h 0mScheduled
Nov 18, 2025Deque.com | Website Availability | Access IssueThis incident has been resolved.6h 35mResolved
Nov 14, 2025Private Cloud | axe Reports | Access IssueA subset of customers using Private Cloud axe Reports may have received errors when attempting to access the product. This issue has now been resolved. For any further questions or inquiries, please reach out to…-1505 minResolved

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How to Read This Deque Services Health and Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Deque Services Health and acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single Deque Services Health and outage in this window ran 33d, against a mean recovery of 2d 5h. If you depend on Deque Services Health and in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.