Dialpad Outage History

23 incidents recorded over the last 365 days, 23 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live Dialpad status100.00% uptime history

Every Recorded Dialpad Incident

Dialpad incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Nov 4, 2026Some customers may be experiencing degraded performance with AI agents.This incident has been resolved.27 minResolved
Nov 2, 2026Service degradation affecting Dialpad AI Voice and Text AgentsThis incident has been resolved.1h 31mResolved
Oct 20, 2026Some customers may be experiencing issues with devices.This incident has been resolved.6h 5mResolved
Oct 20, 2026Some customers may be experiencing issues making or receiving calls.This incident has been resolved.7h 36mResolved
Sep 23, 2026Service degradation affecting some IVR CustomersThis incident has been resolved.45 minResolved
Sep 15, 2026Some users with US toll-free or midwest toll numbers may have had trouble with new or ongoing callsThis incident has been resolved.18 minResolved
Sep 3, 2026Investigating degraded calling performance for some EU numbers and destinationsThis incident has been resolved.42 minResolved
Sep 1, 2026Partial service disruptionThis incident has been resolved.4h 36mResolved
Aug 21, 2026Some contact center agents may be experiencing issues with being unable to complete a call wrap-upThis incident has been resolved.48 minResolved
Jul 28, 2026Some customers may be experiencing errors using the fax APIThis incident has been resolved.28 minResolved
Jul 7, 2026Some customers may be experiencing degraded performance with IVR callsThis incident has been resolved.1h 24mResolved
Jun 30, 2026Inbound/Outbound Calling Potentially ImpactedThis incident has been resolved.6h 15mResolved
Jun 11, 2026Some customers in the US and Canada may be experience issues with delays in message deliveryThis incident has been resolved.2h 46mResolved
Jun 9, 2026Some customers in the US and Canada may be experiencing issues with MMS messagingThis incident has been resolved.40 minResolved
Jun 8, 2026Some customers may be experiencing issues receiving inbound SMS messagesThis incident has been resolved.3h 10mResolved
May 20, 2026Some customers may be experiencing issues with IVRThis incident has been resolved.5h 28mResolved
May 4, 2026Customers using Salesforce CTI with Dialpad may be experiencing issues with logging inThis incident has been resolved.3h 6mResolved
Apr 8, 2026We are investigating potential issues with callingThis incident has been resolved.2h 1mResolved
Mar 10, 2026Some customers may be experiencing issues making or receiving calls.This incident has been resolved.54h 23mResolved
Feb 13, 2026Some customers may be experiencing sporadic issues with placing or receiving callsThis incident has been resolved.52 minResolved
Feb 12, 2026Some customers may be experiencing sporadic issues with placing or receiving callsThis incident has been resolved.1h 4mResolved
Jan 13, 2026Some customers may be experiencing delays in platform functionsThis incident has been resolved.3h 1mResolved
Nov 18, 2025Accessing www.dialpad.com shows an errorThe service is fully recovered.4h 21mResolved

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Everything above is a record written after the fact. We can email you when the next Dialpad incident opens instead, at the point where knowing still changes what you do.

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How to Read This Dialpad Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Dialpad acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single Dialpad outage in this window ran 2d 6h, against a mean recovery of 4h 52m. If you depend on Dialpad in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.