Docusign Outage History

121 incidents recorded over the last 365 days, 121 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live Docusign status79.94% uptime history

Every Recorded Docusign Incident

Docusign incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Aug 12, 2026Document Upload and Generation Errors (Incident 5595)The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.40 minResolved
Aug 11, 2026Degraded Task Processing and Latency across multiple services (Incident 5576)The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.13h 34mResolved
Aug 11, 2026Login Issues in AU region (Incident 5572)Further monitoring has concluded that the fix implemented by our engineering teams has resolved this incident.2h 1mResolved
Aug 7, 2026Latency and Errors Across NA11 (Incident 5558)The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.1h 14mResolved
Aug 6, 2026Docusign Admin Intermittently Unavailable (Incident 5548)The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.1h 24mResolved
Aug 5, 2026Workflow Send and Review Errors (Incident 5532)The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.2h 19mResolved
Aug 5, 2026Customers may experience issues accessing the eSign Admin Settings page (Incident 5527)The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.3h 13mResolved
Aug 4, 2026Document generation failures in salesforce integration (Incident 5525)The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.2h 19mResolved
Aug 3, 2026Powerforms Intermittently Not Loading (Incident 5517)The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.37 minResolved
Jul 31, 2026Failures with Envelope Writeback and Status Updates (Incident 5505)The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors from 2026-07-29 01:43 AM UTC until…5h 15mResolved
Jul 30, 2026Latency and Intermittent Errors (Incident 5501)**RCA for eSign NA4 Document viewing and signing workflow failures** **Service Disruption from 2026-07-30 18:52 UTC to 2026-07-30 20:51 UTC** **Impact** Some eSign customers on the NA4 site may have experienced…1h 9mResolved
Jul 30, 2026Customers may experience errors when signing up for new accounts (Incident 5500)The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors from 2026-07-30 06:14 PM UTC until…1h 9mResolved
Jul 27, 2026New Docusign Status Center: Subscribe by September 1 to Receive UpdatesOn September 1, this site will be replaced by health.docusign.com/status. To continue getting notifications, you'll need to resubscribe on the new site. As part of this transition, Slack, SMS, and RSS notification…2 minResolved
Jul 27, 2026Inbound email not may be working for some customers (Incident 5475)We are actively investigating this issue.171h 52mResolved
Jul 27, 2026Qualified Verification Latency (Incident 5472)The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.7h 28mResolved
Jul 23, 2026Customers in AU/JP may experience errors or delays when logging in, sending, or signing envelopes (Incident 5409)The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.1h 31mResolved
Jul 22, 2026Customers may be unable to complete purchases on ecom.docusign.com (Incident 5438)The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors from 2026-07-22 05:24 PM UTC until…1h 10mResolved
Jul 17, 2026Customers may experience errors loading PowerForms to sign envelopes (Incident 5417)The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors from 2026-07-17 03:55 PM UTC until…20 minResolved
Jul 16, 2026Customers may experience errors executing workflows and uploading documents (Incident 5386)The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.6 minResolved
Jul 14, 2026Some Document Generation customers are being redirected to the CLM home page (Incident 5384)The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.5h 1mResolved
Jul 14, 2026Some customers (including Notary customers) may not be able to authenticate via LexisNexis' Knowledge-Based Authentication, leading to failure in signing envelopes. (Incident 5383)The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.1h 59mResolved
Jul 13, 2026Some customers may not able to open any CLM documents (Incident 5375)The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.23 minResolved
Jul 8, 2026Powerforms Intermittently Not Loading (Incident 5345)The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.0 minResolved
Jul 7, 2026Errors accessing the sending web application (Incident 5334)The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.44h 26mResolved
Jul 7, 2026Intermittent Issues With Delivery of e-mail Notifications (Incident 5326)The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.1h 16mResolved
Jul 5, 2026Intermittent Errors and Delays (Incident 5312)The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors from 2026-07-05 21:50 UTC until 2026-07-05…25 minResolved
Jun 30, 2026New Docusign Status Center: Subscribe by September 1 to Receive UpdatesOn September 1, this site will be replaced by health.docusign.com/status. To continue getting notifications, you'll need to resubscribe on the new site. View detailed instructions at…0 minResolved
Jun 30, 2026Customers may experience latency (Incident 5259)The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.30h 7mResolved
Jun 30, 2026Some customers may experience errors with Sending and Signing (Incident 5252)The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.11 minResolved
Jun 29, 2026Customers may experience errors with Sending and Signing in NA3 (Incident 5247)The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.27 minResolved
Jun 29, 2026Intermittent issues with Reports and Search on S1 Prod (Incident 5233)We are currently investigating issues with both report and search on S1 prod. Engineering teams have been engaged and are actively triaging.844h 24mResolved
Jun 29, 2026Intermittent issues with Reports and Search on S1 Prod (Incident 5233)The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.1h 50mResolved
Jun 29, 2026Customers may see increased latency when sending and signing and intermittent errors (Incident 5232)**RCA for Docusign eSign & CLM Service Disruption on June 29, 2026** Between 2026-06-29 08:18 AM UTC and 2026-06-29 06:05 PM UTC, some eSignature customers may have experienced latency and intermittent errors when…3h 5mResolved
Jun 28, 2026Intermittent Errors and Delays (Incident 5219)The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.58 minResolved
Jun 26, 2026Some customers may experience latency for any sending actions that involve conversions, generating documents and accessing tasks (Incident 5190)The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.2h 7mResolved
Jun 25, 2026Some customers may experience latency for any sending actions that involve conversions, generating documents and accessing tasks (Incident 5190)The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.2h 17mResolved
Jun 25, 2026Platform Latency in UAT (Incident 5187)The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.4h 16mResolved
Jun 18, 2026Users downloading archived document ZIP files may see missing official Docusign platform seals (Incident 5139)The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.164h 24mResolved
Jun 17, 2026Salesforce for Gen customers may be unable to generate documents (Incident 5132)The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.3h 58mResolved
Jun 16, 2026Salesforce for Gen customers are unable to generate documents (Incident-5122)The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.6h 37mResolved
Jun 16, 2026Customers may experience intermittent latency (Incident 5118)The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.8h 41mResolved
Jun 15, 2026Users may experience performance latency when utilizing the doc2pdf service (Incident 5085)The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.1h 4mResolved
Jun 15, 2026Email notifications sent from custom domains may not be delivered (Incident 5106)The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.50 minResolved
Jun 12, 2026Notification failures when utilising Outlook (Incident 5087)We can confirm that this issue is now resolved, thank you for your patience.33 minResolved
Jun 11, 2026Users may encounter errors when attempting to process envelopes (Incident 5072)The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.2h 5mResolved
Jun 11, 2026Document Upload and Generation Errors (Incident 5073)The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.4h 18mResolved
Jun 5, 2026CLM: Resolved Authentication/Access Issues in EU11 (Incident 5040)An unexpected system dependency caused a temporary service disruption affecting a subset of accounts in the CLM EU11 environment between 21:09 UTC and 22:40 UTC on June 5, 2026. During this time, impacted users may have…0 minResolved
Jun 5, 2026Customers Unable to Purchase Plans (Incident 5034)The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.29 minResolved
Jun 4, 2026Organization Reports May Remain in "Exporting" Status (Incident 5020)The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. For any organization reports that were stuck during this incident if it was a…5h 1mResolved
Jun 2, 2026Customers dependent on deprecated TLS ciphers will experience interruption (Incident-5003)The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Some customers dependent on deprecated TLS ciphers may have experienced…1h 23mResolved
May 28, 2026Issues utilising +86 country code for sending envelopes and phone authentication (Incident 4968)The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.1h 37mResolved
May 27, 2026Customers may experience timeouts related to core AI features which include document summarization and extractions. (incident 4961)The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.24h 38mResolved
May 21, 2026Salesforce is experiencing an outage that may impact customers using the Salesforce integration (Incident-4935)Salesforce has resolved their incident which may have impacted customers using the Salesforce integration.4h 42mResolved
May 19, 2026Some customers may experience latencies sending and signing in EU (Incident-4915)The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.1h 36mResolved
May 18, 2026Some customers may experience latencies sending and signing in NA1 and NA3 (Incident-4902)The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Some customers may experience latencies sending and signing in NA1 and NA3 from…25 minResolved
May 18, 2026Users may experience report failures and loading delays in the EU11 and EU21 sites (incident 4896)The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors from 2026-05-18 12:00 PM UTC until…0 minResolved
May 14, 2026Users may experience document report failures and loading delays in the EU11 and EU21 sites (incident 4863)This incident has been resolved.1h 17mResolved
May 13, 2026Workflow Reports Experiencing Timeout Errors (Incident 4874)This incident has now been resolved.2h 28mResolved
May 12, 2026Customers may experience issues accessing PowerForms (Incident 4870)The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Some customers may have experienced issues accessing PowerForms from 2026-05-12…22 minResolved
May 12, 2026Users may experience timeouts when attempting to complete document transactions (Incident 4866)The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.2h 40mResolved
May 12, 2026Users may experience connection errors when trying to switch to CLM or utilising DocuSign edit (Incident 4862)This incident has been resolved.5h 44mResolved
May 12, 2026Users may experience connection errors when trying to switch to CLM (Incident 4861)Further investigation has confirmed that this error was the result of a third party and the impact has been resolved. To restore access, please contact your IT department or security team and request that the…1h 58mResolved
May 11, 2026Users may encounter errors that will prevent document uploading or envelope creation (Incident 4860)This incident has been resolved.47 minResolved
May 8, 2026AU Site Outage (Incident 4840)# RCA for Docusign eSign Australia Service Disruption on May 8, 2026 # Article Title: RCA for Docusign eSign Australia Service Disruption on Month 8, 2026 ‌ # Impact Summary: Customers may have observed a service…1h 15mResolved
Apr 28, 2026Send Latency in EU (Incident 4776)All telemetry is now reporting that this issue has been resolved.37 minResolved
Apr 23, 2026Some customers are seeing errors previewing and sending envelopes via Docusign App Launcher (Incident 4752)The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers utilizing the Docusign App Launcher in Salesforce may have seen errors…26 minResolved
Apr 23, 2026Some users might experience latency when attempting to convert non-PDF documents (Incident 4750)The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced latency from 2026-04-23 02:53 PM UTC until…6h 50mResolved
Apr 23, 2026Customers may experience intermittent latency and errors in Navigator (Incident 4748)The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced intermittent latency and errors in Navigator from…7h 43mResolved
Apr 17, 2026Login failures and Latency Issues with Sending and Signing Envelopes (Incident 4717)# RCA for Docusign eSign Canada Service Disruption on April 17, 2026 ‌ ## Impact Summary: eSignature customers in Canada may have experienced latency and failures in sending,  signing, and intermittent login errors…1h 31mResolved
Apr 11, 2026Intermittent Errors in UAT (Incident 4682)The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced intermittent errors, jobs not completing, and the…55 minResolved
Apr 9, 2026User Membership Group Update Delays (Incident 4672)The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced delays from 2026-04-09 04:24 AM UTC until…1h 43mResolved
Mar 27, 2026Issues in UAT and DEMO S1 when attempting to complete tasks in task groups (Incident 4591)The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced issues from 2026-03-27 12:32 AM UTC until…0 minResolved
Mar 18, 2026Search Indexing Delays (Incident 4539)The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.8h 8mResolved
Mar 14, 2026CLM & Docusign Gen for Salesforce Customers may be having difficulties accessing EU sites (Incident 4517)## RCA for CLM EU11, EU21, US11, US12, US13 Service Disruption Beginning March 14, 2026 ### Impact Summary: Some CLM sites experienced a service disruption impacting some users’ ability to access the site. The…78h 46mResolved
Mar 12, 2026Users may encounter errors while attempting to upload or edit documents. (Incident 4504)The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.1h 43mResolved
Mar 10, 2026A subset of Insight customers may experience issues accessing the Product (Incident 4480)The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.8h 11mResolved
Mar 6, 2026Users may experience delays or failures when attempting to upload documents via the MuleSoft API (incident 4455)The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.1h 20mResolved
Mar 4, 2026eSign Prod: Customers using Authorize.net to Include a One-Time Payment Request may experience issues completing envelopes (Incident 4445)This incident has been resolved.26h 4mResolved
Feb 24, 2026Customers may experience latency when sending and signing (Incident 4392)The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.1h 54mResolved
Feb 17, 2026A Subset of Customers May Experience Intermittent Latency When Sending or Receiving (Incident-4356)The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.54 minResolved
Feb 16, 2026Users may experience slowness and failures during content uploads and downloads (Incident 4352)This incident has been resolved.53 minResolved
Feb 15, 2026CLM Prod NA11 Customers are experiencing issues accessing their accounts and performing actions (Incident 4348)This incident has been resolved. Some customers may have experienced errors or delays with login, browsing, generating, or previewing documents from 2026-02-15 07:47 PM UTC until 2026-02-15 09:57 PM UTC.1h 6mResolved
Feb 15, 2026Customers may observe degradation in Demo/UAT for Navigator, Prepare, Webforms, and IAM ingestion (Incident 4346)This incident has been resolved.3h 16mResolved
Feb 3, 2026A Subset of Customers May Experience Issues Accessing Insight Product (Incident 4256)The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. A subset of customers may have experienced issues accessing Insight product from…8h 4mResolved
Feb 3, 2026Customers may observe degradation (DIRCA-4253)**Incident Time Frame** 2026-02-02 11:04 PM UTC to 2026-02-03 05:42 AM UTC **Cause:** An operating system update was installed on CLM infrastructure, which triggered host restarts and temporarily reduced available…0 minResolved
Feb 3, 2026Customers may observe degradation (DIRCA-4253)**Incident Time Frame** 2026-02-02 11:04 PM UTC to 2026-02-03 05:42 AM UTC **Cause:** An operating system update was installed on CLM infrastructure, which triggered host restarts and temporarily reduced available…33 minResolved
Feb 2, 2026Customers may experience latency when attempting to load the admin console (DIRCA-4249)The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.52 minResolved
Jan 30, 2026Failures Sending SMS Notifications to Japan Recipients (DIRCA-4145)Some customers experienced a failure to deliver SMS notifications to Japanese cell phone recipients due to a telecom outage. Customers may have experienced errors from 2026-01-15 12:42:18 AM UTC to 2026-1-16 11:16:00…-22676 minResolved
Jan 29, 2026Users may experience issues with tabs being automatically deleted during envelope creation (DIRCA-4228)Clients should no longer experience issues with tabs being automatically deleted during envelope creation. If issues persist, clients are advised to log out and log back in.26 minResolved
Jan 29, 2026Users may see an error when uploading a workflow in Maestro (DIRCA-4229)The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Some customers may have experienced an error when uploading a workflow in…48 minResolved
Jan 26, 2026NA1/NA2/NA3/NA4 Agreement Desk Customers may experience issues creating or viewing tickets (DIRCA-4204)The issue impacting Agreement Desk has been resolved, and normal service has been restored. Customers should now be able to create tickets and view newly created tickets and recent updates as expected.5 minResolved
Jan 22, 2026Users may experience reporting data delays (DIRCA-4177)The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Users may have experienced reporting data delays.48h 23mResolved
Jan 21, 2026CLM NA11 Customers may experience issues with reports and exports timing out (DIRCA-4166)This incident has been resolved. Customers should no longer be experiencing timeouts running reports or exports.1h 35mResolved
Jan 21, 2026CLM NA11 Customers may experience latency (DIRCA-4165)This incident has been resolved. Customers may have experienced intermittent latency and delays in tasks such as document preview and document generation from 2026-01-21 04:39 PM UTC until 2026-01-21 07:11 PM UTC.2h 10mResolved
Jan 20, 2026NA4 PROD eSign: Users may experience latency or errors when navigating the site (DIRCA-4154)The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.59 minResolved
Jan 15, 2026Delays or Timeouts with Document Preview and Saving of New Documents (DIRCA-4135)This incident has been resolved. Customers may have experienced latency or errors from 2026-1-15 04:24 PM UTC until 2026-1-15 7:30 PM UTC.36 minResolved
Jan 13, 2026Some customers may be unable to switch accounts within the eSign (DIRCA-4105)NA1, NA2, NA3, AU, EU, JP, CA eSign Prod: Some customers may have experienced issue switching accounts within the eSign. Impacted duration from 2026-01-07 07:45 PM UTC to 2026-01-08 01:32 PM UTC-8569 minResolved
Jan 8, 2026A subset of CLM customers may experience workflow failures (DIRCA-4101)This incident has been resolved.141h 37mResolved
Jan 8, 2026Some customers may experience workflow failures (DIRCA-4101)## Incident Description CLM NA11, NA21: User account access and workflow issues after background user synchronization. ## Incident Time Frame 2026-01-05 08:00 PM UTC to 2026-01-08 07:00PM UTC. ## Cause A planned…35 minResolved
Dec 9, 2025Customers may be unable to make purchases, upgrades, or cancel subscriptions (DIRCA-3945)The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have been unable to make purchases, upgrades, or cancel…57 minResolved
Dec 8, 2025Customers may experience latency or failures when signing in NA1 (DIRCA-3937)# RCA for eSign NA1 Service Disruption on December 8, 2025 ## Impact Summary: Between 09:41 AM and 11:45 AM UTC, a subset of customers utilizing the NA1 eSign environment experienced a disruption in service. Customers…1h 15mResolved
Dec 4, 2025Some CLM NA21 customers may experience latency and timeouts when logging in, browsing documents, or performing workflow tasks (DIRCA-3921)This incident has been resolved.4 minResolved
Dec 3, 2025Some customers may experience failures trying to create or update expressions that use XML (DIRCA-3916)The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors from 2025-12-03 18:58 PM UTC until…1h 25mResolved
Dec 3, 2025Some users may encounter unsuccessful document uploads, version updates or other intermittent errors. (DIRCA-3912)This incident has been resolved.5h 48mResolved
Nov 26, 2025Latency and intermittent errors in the DEMO environment (DIRCA-3878)This incident has been resolved.1h 6mResolved
Nov 19, 2025Delays in Email Notifications (DIRCA-3834)The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced delays with receiving email notifications from…19h 25mResolved
Nov 19, 2025Unable to Preview Documents in Navigator (DIRCA-3837)The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have been unable to preview or download documents in Navigator…2h 12mResolved
Nov 18, 2025Envelope Access Issues (DIRCA-3819)The fix that our engineering team implemented was successful and all errors have now cleared.34 minResolved
Nov 13, 2025Login Failures When Accessing CLM via Third Party Integration (DIRCA-3780)Users attempting to access NA21, EU11 or EU21 using a CLM.CM account through the Salesforce or other third party integration may encounter an error on login after being redirected from Salesforce. The incident has been…0 minResolved
Nov 12, 2025Some CLM NA11 customers may experience issues attempting to login through web or authenticate with the API. Users with a previous successful login should not be impacted (DIRCA-3783)Some CLM NA11 customers may have experienced issues attempting to login through web or authenticate with the API. Users with a previous successful login should not have been impacted. The incident has been resolved…-30 minResolved
Nov 10, 2025Some users may encounter errors when using Docusign Monitor & Reports dashboard (DIRCA-3757)This incident has been resolved.14h 56mResolved
Nov 6, 2025Some customers may be unable to switch accounts within the eSign web application or switch to CLM from the eSign web application (DIRCA-3739)The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.3h 34mResolved
Nov 6, 2025Some customers may experience workflow failures (DIRCA-3737)The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Some customers may have experienced workflow failures from 2025-11-06 00:00 AM…40 minResolved
Nov 3, 2025Some customers may experience login failures (DIRCA-3272)The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced login failures from 2025-11-03 21:56 PM UTC until…28 minResolved
Oct 29, 2025Rooms, Workspaces, and all Docusign add-ins available on Microsoft AppSource are currently unavailable due to an Azure outage (DIRCA-3689)# RCA for Rooms, Workspaces, and Docusign Microsoft Plugins Service Disruption on October 29, 2025 ‌ ## Impact Summary: Docusign customers were unable to access Rooms, Workspaces, or Docusign Microsoft plugins…5h 31mResolved
Oct 23, 2025NA21 CLM: Some customers may experience high latency and/or failures related to core features which include browsing folders, previewing documents, uploading or downloading documents, generating documents or executing workflowsThe incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced latency from 2025-10-23 10:36 PM UTC to…18 minResolved
Oct 23, 2025Some users may experience intermittent signing and rest api timeouts in eSign Demo (DIRCA-3651)The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Some users may have not been able to log in to eSign Demo from 2025-10-22 17:22…0 minResolved
Oct 21, 2025Some eSign Demo customers may experience high latency related to core features which includes sending and signing documents (DIRCA-3634)The incident has been resolved. eSign Demo customers should no longer be experiencing latency related to core features. Incident duration and timelines are subject to revision pending the results of any related…13 minResolved
Oct 20, 2025Some users in CLM UAT may not be able to log in (DIRCA-3625)This incident has been resolved. Users should no longer be experiencing issues logging in to CLM UAT. Incident duration and timelines are subject to revision pending the results of any related…1h 31mResolved
Oct 20, 2025Ongoing cloud provider issue impacting identity verification and notarization services across NA1–4 & AU (DIRCA-3622 & DIRCA-3626)This incident has been resolved. Since the cloud service provider mitigated the issue on their end, the third-party identity verification provider has confirmed full recovery, and identity verification and notarization…5h 42mResolved
Oct 17, 2025Some customers may have experienced failures accessing DocuSign services (DIRCA-3604)The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced failures from 2025-10-16 03:00 AM UTC until…0 minResolved

How to Read This Docusign Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Docusign acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single Docusign outage in this window ran 35d 4h, against a mean recovery of 15h 32m. If you depend on Docusign in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.