DroneDeploy Outage History

41 incidents recorded over the last 365 days, 41 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live DroneDeploy status100.00% uptime history

Every Recorded DroneDeploy Incident

DroneDeploy incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Oct 28, 2026Various failure types: Map creation, some uploads, viewing Walks on mobile, integrationsBetween 7:40 AM and 10:43 AM Pacific Time on 10/28/2026 (14:40 UTC and 17:43 UTC), some users may have experienced issues with Map creation, viewing Video Walks on Ground Mobile, Mobile 3D Scan upload, and Integrations…48 minResolved
Oct 26, 2026Emails not being deliveredBetween 8:47 AM and 1:00 PM Pacific Time (15:47 and 20:00 UTC) some users may have experienced missed emails from DroneDeploy. A fix has been implemented and emails are being delivered as expected. Missed emails are…1h 48mResolved
Oct 23, 2026Dock Automation/telemetry stabilityBetween 11:15 AM and 12:53 PM Pacific Time on Oct. 23 (18:15 UTC and 19:53 UTC on 10/23/2026), some users may have experienced issues with Dock Automation or dropped telemetry due to a breaking change in a recent…1h 9mResolved
Oct 19, 2026PPK processing failuresBetween 11:00 PM on Oct. 14 and 6:37 AM Pacific Time on Oct. 20 (06:00 UTC on 10/14/2026 and 13:37 UTC on 10/20/2026) some users may have experienced less accurate maps due to an issue with our third party PPK provider…23h 52mResolved
Oct 8, 2026LAANC authorization information unavailable in RC controller Flight appBetween 10/08/2026 and 10/15/2026, some users may have experienced issues viewing LAANC authorization on their RC controller due to an issue with a third party provider. This issue has been resolved.191h 43mResolved
Oct 6, 2026Processing delaysBetween 6:00 AM and 6:23 PM Pacific time (13:00 and 01:23 UTC) some users may have experienced delays in map processing. The upstream issue has resolved and the backlog of delayed items has cleared.3h 45mResolved
Sep 28, 2026Overlay uploads stuck in 'Waiting for Upload and Alignment' statusBetween 8:13 AM Pacific Time (15:13 UTC) on September 25 and 11:25 AM Pacific Time (18:25 UTC) on September 28, some users experienced an issue where exterior overlays became stuck in a "Waiting for Upload and…1h 14mResolved
Sep 25, 2026Delays in dock media processingBetween 7:45am Pacific Time on 9/22 and 4:54pm Pacific Time on 9/25, some users may have experienced delays in map processing for flights from Dock drones and RC (remote controller) uploads submitted through the…33h 19mResolved
Sep 23, 2026Some docks offlineBetween 7:23AM and 8:56AM Pacific Time some users may have experienced an issue with Dock connections. Our Engineering team implemented a patch to restore connection, and continued to monitor stability until the…1h 17mResolved
Sep 14, 2026Enterprise Phone Support UnavailableWe have received word from our 3rd party provider that our Enterprise Support phone line is now working as expected.2h 14mResolved
Aug 26, 2026BIM upload and processing failuresBetween 2026-08-24 00:51 UTC (Aug 23, 4:51 PM PT) and 2026-08-25 13:20 UTC (Aug 25, 6:20 AM PDT) some users may have experienced failures with local uploading or processing of BIM files. Engineering has corrected the…-1902 minResolved
Aug 24, 2026Dock Automation: Some Dock drones offline/unable to take offBetween 12:41 PM PT on 08/23 and 09:21 AM PT on 08/24 (19:41 UTC on 08/23 and 16:00 AM UTCon 08/24) some users may have noted their Dock showing as offline or their dock drone being unable to launch. Engineering has…3h 8mResolved
Aug 7, 2026Safety AI Reports failingBetween 1:45AM PDT on Aug. 7th and 1:00PM PDT on Aug. 8th (2026-08-06 08:00 UTC - 2026-08-07 18:00 UTC), some users may have experienced failures in export of Safety AI reports. Engineering has implemented a fix and…4h 57mResolved
Jul 30, 2026Intermittent issues loading elevation layerBetween 7:45AM and 1:20PM Pacific Time (14:45 and 20:20 UTC), some users may have experienced issues with rendering the elevation layer. Engineering has made changes to prevent further impact.2h 22mResolved
Jul 14, 2026Projects not loadingBetween 1:00PM and 1:40PM Pacific time (20:00 and 20:40 UTC) some users may have experienced issues loading projects in DroneDeploy, as well as latency or errors when attempting to use DroneDeploy on web or mobile. If…31 minResolved
Jul 10, 2026DroneDeploy web and mobile apps unavailableBetween 9:15AM and 10:30AM Pacific Time (16:15 and 17:30 UTC) some users may have been unable to access DroneDeploy on web and mobile, due to an outage with one of our service providers. Our Engineering team implemented…4h 40mResolved
Jun 29, 2026BIM file upload failures during processingBetween 9:00AM Pacific Time on 06/26 and 2:57PM Pacific Time on 06/29 (16:00 UTC on 6/26 and 21:57 UTC on 06/29), some users may have experienced BIM upload processing failures. Engineering has corrected the underlying…1h 11mResolved
Jun 26, 2026Errors when pulling data from or pushing data into ProcoreBetween 07:00AM and 12:15PM Pacific time (14:00 and 19:15 UTC), some users may have seen errors when attempting to import or export data between DroneDeploy and Procore. The issue has been resolved, but affected users…1h 55mResolved
Jun 22, 2026Unable to complete initial setup of integration with Autodesk Construction CloudBetween 9:18PM on 6/21 and 6:07AM PDT on 6/22 some users may have experienced issues with the Autodesk integration not working as expected. The issue has been resolved and no further impact is expected.4h 59mResolved
Jun 11, 2026dronedeploy.com unavailableBetween 1:07PM and 1:27PM Pacific Time (20:07 and 20:27 UTC) some users may have experienced a 500 error when attempting to access dronedeploy.com. This was due to a service issue with a third party software provider…58 minResolved
Jun 8, 2026Enterprise Analytics dashboard unavailbleBetween 12:00PM and 2:23PM Pacific Time (19:20 and 21:23 UTC) some users may have been unable to access the Enterprise Analytics Dashboard. Engineering has deployed a fix and confirmed the issue is resolved.41 minResolved
Jun 4, 2026Intermittent telemetry issuesThis incident has been resolved.1 minResolved
May 19, 2026All integrations currently not working as expectedBetween 2:51AM and 9:02AM Pacific Time (9:51 and 16:02 UTC), some users may have experienced issues with integrations not working as expected. Engineering has corrected the issue and no further impact is expected.16 minResolved
May 6, 2026Unable to load elevation layer on cut/fill, location, annotation, report, and export data impactsBetween 4:40 PM Pacific Time on 05/05 and 1:20 PM Pacific Time on 05/06 (23:20 UTC on 05/05 and 20:20 UTC on 05/06), some users may have experienced issues loading elevation data, as well as related impacts to location…35 minResolved
Apr 22, 2026Unable to embed projects in ProcoreBetween 11:00AM PT and 4:30PM PT, some users may have experienced an issue where they got an error when attempting to embed a DroneDeploy project into Procore. This issue has been resolved. Please try your embed again.31 minResolved
Apr 20, 2026Some aerial data uploads failing when using Smart UploaderBetween 08:00AM Pacific on 04/14 and 12:09PM Pacific Time on 04/20 (04/14/26 15:29pm UTC and 04/20/2026 19:05pm UTC), some users may have experienced failures when attempting to upload aerial data using the desktop…2h 58mResolved
Apr 18, 2026Login via Procore and Autodesk not working on web appBetween April 16 and 17, some users may have experienced an issue logging in to DroneDeploy's web app via Procore or Autodesk. Engineering has resolved the underlying issue and login via these methods are now working as…4h 0mResolved
Apr 8, 2026DroneDeploy Support unable to receive inbound emailBetween 6:30AM and 4:30PM Pacific Time (14:30 and 00:00 UTC), emails sent to DroneDeploy Support may not have been received due to an outage with our third-party ticketing system provider. This issue has been fully…6h 25mResolved
Mar 31, 2026Some aerial data uploads failing when using Smart UploaderBetween 12:53PM Pacific on 03/30 and 12:30PM Pacific Time on 03/31 (18:53 UTC on 03/30 and 18:30 UTC on 03/31), some users may have experienced failures when attempting to upload aerial data using the desktop Smart…28 minResolved
Mar 17, 2026Safety AI Reports not being deliveredBetween 2:30am and 2:37pm Pacific Time (09:30 and 21:37 UTC), some users may have experienced an issue where Safety AI reports were not delivered. Engineering has resolved the underlying defect, and reports are now…3h 49mResolved
Mar 3, 2026Delays in Safety AI report deliverySafety AI is no longer experiencing delays with report delivery. We appreciate your patience.8h 37mResolved
Feb 27, 2026Robot service calls failingBetween 1:45PM and 3:05PM Pacific Time (21:45 - 23:05 UTC), some users may have noted failure of robot service calls. Engineering has taken action to resolve the issue.-109 minResolved
Feb 12, 2026Safety AI Delayed ProcessingBetween 02/11/2026 at 1:00PM PST (21:00 UTC) and 02/13/2026 at 12:28AM PST (08:28 UTC), new Safety AI reports were not being delivered due to a partial outage with a third-party vendor. Engineering has made updates to…24h 45mResolved
Feb 9, 2026Ground App standard photo upload issueBetween Wednesday, Feb. 4, 10:38 AM PST and Friday, Feb. 6,11:15 AM PST (Feb. 04, 18:38 - Feb. 06, 19:15 UTC), when users uploaded multiple standard photos at once, only one photo per level/project was saved, and the…0 minResolved
Feb 5, 2026Outdated Enterprise Analytics DataA fix has been implemented to ensure a complete refresh of all Enterprise Analytics dashboard data. Please allow several hours for the dashboard to fully refresh.6h 31mResolved
Jan 16, 2026Projects not loading on Ground App v2.229.0Between 8:24AM and 3:45PM Pacific time (16:24 and 23:45 UTC) some users may have experienced issues loading projects in the DroneDeploy Ground App. Engineering has resolved the issue and no further impact is expected…5h 49mResolved
Jan 12, 2026Export delaysThis incident has been resolved.59 minResolved
Dec 15, 2025Export failuresBetween 4:00PM and 5:25PM PT (00:00 - 01:25 UTC) some users may have experienced export failures. All failed exports have been restarted. Please allow a couple of hours for exports to complete.10 minResolved
Dec 10, 2025Intermittent PPK Processing failures due to third party provider instabilityBetween 1:00PM PST on 12/09 and 1:00AM PST on 12/11 (21:00 UTC on 12/09 and 09:00 UTC on 12/11), some users may have had PPK map processing failures due to an outage with our third-party PPK processing partner. All…39h 36mResolved
Dec 1, 2025Dock Drones not writing flight logsOn Sunday, November 30th, between 4:00pm and 8:40pm PST (12/01/2025 00:00 and 4:40 UTC), some users may have noted that flight logs were not uploaded to Dock Drones. The issue was corrected and flight log data captured…1h 1mResolved
Nov 18, 2025Intermittent availability issues due to global Cloudflare incidentBetween 3:38AM and 6:30AM Pacific Time (11:38 and 14:30 UTC) some users may have experienced intermittent issues accessing a variety of DroneDeploy's apps and services due to the Global Cloudflare service incident…6h 38mResolved

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How to Read This DroneDeploy Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before DroneDeploy acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single DroneDeploy outage in this window ran 7d 23h, against a mean recovery of 10h 15m. If you depend on DroneDeploy in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.