Dutchie Outage History

39 incidents recorded over the last 365 days, 39 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live Dutchie status99.82% uptime history

Every Recorded Dutchie Incident

Dutchie incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Oct 23, 2026Dutchie POS Back Office and Register ErrorsCloudflare has resolved the issue, and all systems are operating normally.3h 20mResolved
Oct 14, 2026Delivery Device Labels Unable to Print in FloridaThe issue affecting label printing for delivery devices at Florida locations has been fixed. A fix was deployed and is fully rolled out; employees will need to refresh their POS to ensure you are on the latest version…1h 37mResolved
Oct 14, 2026Potential Issues with E-commerce Checkout With Third Party Loyalty We have rectified the issue and all customer checkouts in e-commerce are functioning as intended at this point.31 minResolved
Oct 9, 2026E-Commerce Orders Unable to CompleteThis issue is fully resolved and all menu activity has been restored to full functionality.25 minResolved
Oct 7, 2026Gray screen when opening the E-commerce mobile appThis is now resolved. Mobile Ecommerce Apps should now functioning as expected.1h 45mResolved
Sep 10, 2026Issue affecting ecommerce checkoutsThis is resolved.9 minResolved
Sep 10, 2026E-Commerce LatencyThis incident has been resolved.28 minResolved
Sep 8, 2026Metrc New York Connectivity IssuesWe are no longer seeing errors on checkout for dispensaries operating under New York's Metrc traceability system. This has been resolved.-4 minResolved
Sep 1, 2026Image loading issue across Dutchie Platform**Our image delivery provider has completed restoration of their service following an outage affecting image and photo loading across the Dutchie platform. Service is now fully operational. We appreciate your patience…2h 53mResolved
Aug 31, 2026Snowflake Data and Reporting OutageSnowflake has resolved the platform issue that was affecting data and reporting services for Dutchie customers. All Snowflake services have been restored, and in-app reporting, Looker BI, and Secure Data Share…1h 30mResolved
Aug 15, 2026Michigan Metrc ConnectivityThis issue has now been resolved.2 minResolved
Aug 11, 2026Discounts & Vendor Module in Back Office Not LoadingWe have released a hotfix that has rectified the issues affecting the Discount, Vendor, and Daily Snapshot views. Please perform a hard refresh on your Back Office Login and all aspects of the system should be…49 minResolved
Aug 10, 2026BI Tools/Reports UnavailableThe issue affecting the BI Reporting tool has been resolved with a hotfix to the system. All BI Repots and Dashboards are now be functioning as intended.35 minResolved
Aug 9, 2026E-Comm Fullfillment iPads Not RefreshingWe have resolved the issue affecting order delivery to fulfillment iPads at some dispensary locations. Orders are now processing and displaying normally. We apologize for any disruption this may have caused and…23 minResolved
Aug 6, 2026BioTrack NM latency causing delays when checking out guests in Dutchie POSThis issue appears to be largely mitigated by BioTrack NM's team. Dutchie's Engineering team is observing normal response times from BioTrack NM at this time.1h 59mResolved
Aug 6, 2026Checkout Disruption in BioTrack New MexicoWe are no longer seeing errors on checkout for Biotrack NM.2h 16mResolved
Aug 5, 2026METRC Package Creation ErrorsWe have implemented a solution for dispensaries experiencing package creation failures related to METRC’s “Explicit Shelf Life Dates” authorization error. If you are encountering this issue, please navigate to your…25h 50mResolved
Aug 5, 2026Biotrack Florida Checkout ErrorsWe are now seeing successful checkouts with Biotrack FL.1h 42mResolved
Jul 30, 2026BioTrack Checkout errors in New MexicoBioTrack NM error rates have returned to normal.22h 44mResolved
Jul 24, 2026BioTrack NM latency causing delays when checking out guests in Dutchie POSThis issue appears to be largely mitigated by BioTrack NM's team. Dutchie's Engineering team is observing normal response times from BioTrack NM at this time.28 minResolved
Jul 21, 2026Investigating products not showing on EcommWe have resolved the issue. Thank you for your patience.20 minResolved
Jul 10, 2026Dutchie Order Terminal App Failure to LoadThe Dutchie Order Terminal App should now be loading and functioning as expected.1h 11mResolved
Jul 2, 2026500 errors across multiple endpointsThis issue has been resolved and all services are operating nominally.1h 24mResolved
Jun 25, 2026BioTrack Traceability Integration Issue (Arkansas)**Resolved: BioTrack Inventory Synchronization Degradation** We are pleased to confirm that the issue affecting BioTrack inventory synchronization has been resolved. Between June 25 and July 2, 2026, customers using…167h 36mResolved
Jun 22, 2026Regional ISP Outage leading to trouble logging in to DutchieCloudflare has confirmed this is resolved55 minResolved
Jun 20, 2026BioTrack (New Mexico) — Traceability Errors Surfacing as Invalid Login Credentials at CheckoutIssues with BioTrack in New Mexico at checkout as an "Invalid username or password" error is now resolved.12h 36mResolved
Jun 18, 2026Dutchie Admin is encountering errors when attempting to update user permissionsThe issue with updating users in Dutchie Admin has been resolved and users can be updated without error now.2h 35mResolved
Jun 18, 2026Menu Sync DistruptionThis has been resolved and menus should now be syncing at a normal cadence.2h 3mResolved
Jun 11, 2026SMS and Email Campaign DelaysSMS and email marketing campaigns are now processing and sending as expected.1h 50mResolved
Jun 9, 2026Cova Order Sync FailuresWe are now seeing orders sync to Cova as expected.50 minResolved
Jun 2, 2026Dutchie Register PerformanceThis has been resolved by CloudFlare.27 minResolved
May 24, 2026METRC elevated errors across multiple statesWe have resolved an elevated error rate affecting METRC traceability integrations for primarily Missouri and a range of other states. Beginning around 12:40 AM UTC on May 24, customers in Missouri experienced a…2h 14mResolved
May 22, 2026Alpine IQ service interruptionAlpine IQ has resolved their service interruption and are reporting that all systems are fully operational.5h 40mResolved
May 18, 2026PrintNode OutagePrintNode has completed their data center failover and printing functionality has been fully restored. All print jobs are now processing normally.31 minResolved
May 13, 2026METRC NY Checkout ErrorsWe are now seeing normal checkouts operations in New York51 minResolved
May 8, 2026Biotrack FLBioTrack delivery functionality in Florida has successfully recovered.2h 56mResolved
May 8, 2026FL BiotrackBioTrack in Florida has successfully recovered.12h 3mResolved
May 7, 2026TFI integrationThis issue has been resolved.1 minResolved
Apr 30, 2026Florida Dispensing ErrorsFlorida Biotrack has returned to normal operation.55h 2mResolved

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How to Read This Dutchie Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Dutchie acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single Dutchie outage in this window ran 6d 23h, against a mean recovery of 8h 58m. If you depend on Dutchie in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.