Een Outage History

14 incidents recorded over the last 365 days, 13 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live Een status99.91% uptime history

Every Recorded Een Incident

Een incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Oct 20, 2026Login IssuesWe are currently investigating an issue affecting logins.1h 0mResolved
Oct 20, 2026Create/Edit Users gets Error 400Support is investigating an issue that inhibits the editing or creating of users. This is a global issue being investigated by engineering55 minResolved
Oct 6, 2026Login IssuesWe are currently investigating an issue affecting login for a subset of customers24 minResolved
Oct 6, 2026Login FailuresSupport is receiving calls from users who are reporting that their logins are failing. This is a global issue affecting all customers.42 minResolved
Oct 1, 2026Reaching Support & Customer Care via Phone We are currently experiencing an issue with our phone lines. You can still reach Video Support and Customer Care via chat or email.20h 26mResolved
Sep 24, 2026Reaching Support & Customer Care via Phone We are currently experiencing an issue with our phone lines. You can still reach Video Support and Customer Care via chat or email.15 minResolved
Sep 1, 2026EMEA Support Phone OutageWe are investigating issues contributing to disruption in the following phone numbers: +31 20 26 10 460 +31 20 26 10 461 If you need assistance via phone, please use this number as an alternative: +31 20 88 80 98021h 26mResolved
Aug 28, 2026Devices with Incorrect StatusesSupport has received multiple calls from customers impacted by issues around device statuses. This is a regional issue affecting a subset of US customers.56 minResolved
Aug 27, 2026Austin Support Power OutageTechnical Support: Our Austin office has experienced a power outage due to a storm which may affect our phone support. You can still reach support via chat and email at support@een.com We will update here when…12h 55mResolved
Aug 26, 2026Support Email DisruptionWe are investigating an issue affecting emails coming to support@een.com, as they are not being received by our Support Team at this time. Please reach out via phone or chat while we work to restore this service.4h 2mResolved
Aug 19, 2026Reaching Support via phoneWe are currently experiencing an issue with our phone lines. You can still reach support via chat or via email at support@een.com27 minResolved
Aug 18, 2026Brivo Eagle Eye Video UpdatesScheduled Maintenance83h 59mScheduled
Aug 18, 2026Login IssuesSupport is receiving calls from users that their logins are failing. This is a global issue affecting all customers.26 minResolved
Aug 10, 2026Issues with LoginWe are currently investigating an issue affecting logins.10 minResolved

Hear about the next one while it is open

Everything above is a record written after the fact. We can email you when the next Een incident opens instead, at the point where knowing still changes what you do.

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How to Read This Een Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Een acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single Een outage in this window ran 3d 11h, against a mean recovery of 10h 35m. If you depend on Een in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.