Elastic Cloud Outage History

88 incidents recorded over the last 365 days, 81 of them resolved, 1 still open. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live Elastic Cloud status100.00% uptime history

Every Recorded Elastic Cloud Incident

Elastic Cloud incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Oct 8, 2026Delayed or Unavailable project operation in GCP us-central1The upstream cloud storage issue affecting some Elastic Cloud Serverless projects in the GCP us-central1 region has been resolved. Project operations have returned to normal, and we are no longer seeing affected…8h 11mResolved
Oct 6, 2026Delayed Serverless Metrics in Azure UAE North regionThe issue affecting metric availability for Serverless projects in Azure UAE North has been resolved. Delayed “Usage and performance” metrics are now recovering, and queued usage records are being processed. No data…3h 50mResolved
Sep 23, 2026Degraded Performance: Cloud Provisioning DelaysThis issue has been resolved.1h 58mResolved
Sep 17, 2026AutoOps node metrics temporarily unavailable in some regionsThe issue causing missing node-level metrics (CPU, memory, disk, thread pools) for recent time ranges in a subset of AutoOps regions has been fully resolved. Cluster health, shard, and deployment data were unaffected…41 minResolved
Sep 16, 2026Elastic Support Portal unavailableThe Elastic Support Portal remains available and steady - at this time, we are considering this incident resolved.2h 21mResolved
Sep 12, 2026Delayed Metrics in Cloud Console - GCP us-east4The metrics ingestion delay in GCP us-east4 has been fully resolved. All queued data has been processed and metrics are now showing in the console in real time.8h 24mResolved
Sep 10, 2026Kibana access restored for UI-assigned Organization Owners on Hosted deploymentsThis incident has been resolved.21h 0mResolved
Sep 9, 2026Elastic Agent enrollment/check-in failures on 9.5.3 (and 9.4.6) with Fleet remote Elasticsearch outputWe have confirmed that Elastic Agents are no longer experiencing enrollment failures related to this issue. Corrected Fleet Server releases (9.5.4 / 9.4.6) have been available on Elastic Cloud Hosted and Elastic Cloud…181h 45mResolved
Sep 2, 2026Elevated Error Rates for Specific Models Impacting Elastic Inference Service in EU RegionsFrom 21:50 to 23:42 UTC, we encountered elevated error rates for Anthropic Claude Haiku 4.5, OpenAI GPT-5.6, and Google Gemini 2.5 Flash with the Elastic Inference Service in EU regions. This issue has now been resolved.0 minResolved
Sep 1, 2026Issue impacting services running in GCP us-central1This issue has been resolved.4h 47mResolved
Sep 1, 2026Replication bug causing slow recoveriesThis issue was resolved in the 9.5.3 release of Elasticsearch.  Customers running versions 9.5.0, 9.5.1, or 9.5.2 of Elasticsearch are advised to update to a newer version as soon as possible.708h 28mResolved
Aug 27, 2026[RESOLVED - 2026-08-26] APM endpoints for serverless projects not availableThis is now resolved1h 22mResolved
Aug 20, 2026Elevated Error Rates Affecting Managed OTLPThis incident has been resolved. The root cause has been identified and addressed. Customer workloads were not impacted during this incident.1h 50mResolved
Aug 20, 2026Issue when creating Serverless projects in Azure eastus regionAzure's storage component issues in the eastus region have been resolved. Consequently, Serverless project creation times have returned to normal and are functioning as expected.3h 34mResolved
Aug 14, 2026Elasticsearch 9.5.1: false-positive matches in certain boolean queriesElasticsearch 9.5.2 has been released and contains the fix for this issue. Customers running 9.5.0 or 9.5.1 should upgrade to 9.5.2. At this time we are considering this issue resolved and will be providing no further…151h 47mResolved
Aug 13, 2026Increased error rates for microsoft-multilingual-e5-largeThe microsoft-multilingual-e5-large model has been retired from the Elastic Inference Service. Requests to this model now return an error. Customers who wish to use this model with Elastic cloud must create a custom…99h 8mResolved
Aug 13, 2026Serverless project creation delayed or failingWe've resolved the issue affecting Serverless project creation and modifications. All systems are now operating normally.4h 42mResolved
Aug 6, 2026GCP asia-south1 high latencyOn 2026-08-06 between 0900 - 1200 UTC, customers in GCP asia-south1 may have experienced high latency when communicating with their Elasticsearch deployments during this window. The cause has been identified and…0 minResolved
Aug 5, 2026Elasticsearch 9.5.0 contains a query-correctness defectElasticsearch 9.5.1 has been released and contains the fix for this issue. Customers running 9.5.0 should upgrade to 9.5.1. At this time we are considering this issue resolved and will be providing no further updates.154h 0mResolved
Jul 28, 2026Elastic Inference Service (EIS) Scheduled Infrastructure MaintenanceThe scheduled maintenance has been completed.1h 30mScheduled
Jul 21, 2026Metering issue with Elastic Cloud Hosted DeploymentsAll metering errors have been corrected. We will be issuing refunds to the small number of affected customers.32h 50mResolved
Jul 21, 2026AutoOps monitoring data not ingested for subset of deploymentsThis incident was resolved on Jul 20 14:00 UTC, and was posted retroactively.35 minResolved
Jul 21, 2026AutoOps monitoring data not ingested for subset of deploymentsResolved – This incident is resolved. Between Jul 18 02:40 UTC and Jul 20 14:00 UTC, a subset of Elastic Agents were unable to report metrics to AutoOps across all regions. The underlying issue has been corrected and…-4885 minResolved
Jul 21, 2026Elastic Cloud - Email MFA Delivery Delays (Gmail)Delivery delays have been resolved, MFA email delivery is fully functional for all customers.55h 0mResolved
Jul 15, 2026Cloud Console Deployment ErrorsThis incident has been resolved56 minResolved
Jul 13, 2026Elastic Cloud authentication issues using Microsoft login credentialsThis incident has been resolved.3 minResolved
Jul 2, 2026Regional outage - Elastic Inference Service (EIS)The incident impacting a subset of customers with EIS in EMEA regions has been resolved. Services have been fully restored and the team has confirmed stability.2h 5mResolved
Jul 1, 2026Partial outage - Elastic Inference Service (EIS)The issue affecting EIS for Elastic Cloud customers with projects or deployments on GCP and Azure in EMEA regions has been resolved.21 minResolved
Jul 1, 2026Elastic Inference Service (EIS) MaintenanceThe scheduled maintenance has been completed.1h 0mScheduled
Jul 1, 2026Internal Monitoring Data DelayThis issue has been resolved.4h 43mResolved
Jun 29, 2026Issues delivering static assets to productsThis issue has been resolved.26 minResolved
Jun 17, 2026Issues with creating/updating Deployments in several regionsThis issue has been resolved.1h 42mResolved
Jun 16, 2026Ingestion issues for Managed OTLP and Managed Intake Service endpoints in the Azure Australia East regionThis issue is resolved.2h 4mResolved
Jun 16, 2026Issue with Kibana authentication flowWe have identified the root cause and mitigated the issue. Users should now be able to log in to Kibana via the "Log in with Elastic Cloud" button.38 minResolved
Jun 15, 2026Intermittent Elastic Cloud Serverless Availability Issues in AWS us-east-1This issue has been resolved.1h 42mResolved
Jun 4, 2026Customers may see delays with creating Azure serverless projectsThis incident has been resolved.7h 28mResolved
Jun 2, 2026Missing Metrics in Cloud Console - Azure North EuropeThis incident has been resolved.6h 25mResolved
May 29, 2026Issue creating new projects in AWS ap-southeast-2This issue has been resolved.35 minResolved
May 29, 2026Upstream Azure Outage Causing Service DegradationThis incident has been resolved.63h 1mResolved
May 26, 2026Missing Metrics in Cloud Console - Azure Southeast AsiaSome users experienced missing metrics visualizations in the Cloud console due to a disruption in metric data ingestion affecting deployments in the Azure Southeast Asia region. We have already stabilized the situation.0 minResolved
May 23, 2026Missing Metrics in Cloud Console - Azure North EuropeThe system has recovered and functionality has returned to normal.44 minResolved
May 22, 2026Delayed Execution For Synthetic Monitors in Europe GermanySynthetics browser monitors running in Europe-Germany region (GCP europe-west3) for some of the users were experiencing delayed executions results and some of them being stopped. The issue affected both Elastic Cloud…0 minResolved
May 20, 2026AutoOps Login Issues for New CustomersThe permanent resolution has been implemented, thus concluding our resolution actions. This incident is resolved.165h 36mResolved
May 11, 2026Temporarily unavailability of Serverless Projects FunctionalityWe have confirmed no further impact from this incident, and are now considering this issue resolved. Thank you for your patience.3h 11mResolved
May 8, 2026Issues with Email AlertsThis issue is now resolved. Email delivery has been successful with no monitored issues.6h 50mResolved
Apr 30, 2026Delayed AutoOps Metrics in AWS us-east-1This issue has now been resolved.50 minResolved
Apr 28, 2026Missing Metrics in Cloud Console — US East (us-east-1)The system has recovered and functionality has returned to normal.3h 53mResolved
Apr 27, 2026Elevated Error Rates and Latency — EU West RegionThe connectivity issues affecting a subset of customers in our AWS EU West (Paris) region have been resolved. Failed probes recovered at 11:36 UTC following remediation of an issue with our underlying cloud…51 minResolved
Apr 22, 2026Upcoming geoip.elastic.co storage backend migrationThe scheduled maintenance has been completed.1h 0mScheduled
Apr 20, 2026EIS elevated 5xx error rates for model google-gemini-embedding-001An incident with an upstream service provider has been resolved, and access to the model is now restored.4h 4mResolved
Apr 9, 2026Privatelink hostnames reported by API are incorrectWe have successfully deployed a fix for the PrivateLink hostname issue to the User Console. Customers who experienced incorrect PrivateLink URLs or connectivity issues with their deployments should now see correct…23h 7mResolved
Apr 9, 2026Connection issue to Kibana via the Cloud UI SSOWe have confirmed no further impact from this incident, and are now marking it as resolved.20h 14mResolved
Apr 6, 2026Synthetics service may not run on schedule (us-east-4)Issue has been fixed and there should be no more customer impact2h 45mResolved
Mar 30, 2026Elevated error rates for Claude Sonnet 4.5 EIS inference endpointsEndpoints are operating normally1h 10mResolved
Mar 27, 2026AutoOps deployments marked as Inactive in AWS us-east-1 regionAutoOps is back to full functionality in the AWS us-east-1 region and the incident has been resolved.2h 49mResolved
Mar 26, 2026Issue creating new projects in GCP europe-west3This issue is resolved. Customers are now able to create new Serverless projects in the GCP europe-west3 region6h 51mResolved
Mar 9, 2026Production Database MaintenanceThe scheduled maintenance has been completed.1h 0mScheduled
Mar 9, 2026GCP us-central1 hosting problemsThis incident has been resolved.8h 57mResolved
Mar 2, 2026Connectivity disruption for AWS Bahrain (me-south-1)Update — Incident ongoing. AWS Bahrain (me-south-1) has been removed from new deployment selection on cloud.elastic.co. Existing deployments remain inaccessible due to the AWS infrastructure disruption, with no recovery…—Investigating
Feb 26, 2026fleet-server rejecting new incoming connectionsThis incident is resolved.5h 37mResolved
Feb 25, 2026Intermittent 404s when accessing elastic.co webpage404 errors have been resolved on the elastic.co webpage.5 minResolved
Feb 18, 2026Issues provisioning new Elastic Cloud Hosted capacity in Azure regionsThis issue is now resolved.1h 15mResolved
Feb 12, 2026Old Clusters Appearing on Billing Usage PageWe have identified and fixed an issue on the billing usage pages that resulted in the pages showing incorrect billing totals. There should be no more customer impact.6h 25mResolved
Feb 10, 2026Degradation with BYOK deployment creation in Azure regionsThis issue has been resolved, and BYOK deployment creation has been confirmed as fully functional.4h 16mResolved
Feb 9, 2026Degradation in the `openai-gpt-oss-120b` model in EISWe have completed our work to restore access to`openai-gpt-oss-120b` model in EIS.17h 29mResolved
Feb 6, 2026Issue creating new projects in AWS us-east-1The issues affecting Elastic Cloud Serverless project creation in the AWS us-east-1 region have been resolved. Our engineering team identified a DNS configuration error as the root cause; once the records were corrected…2h 26mResolved
Feb 2, 2026Upstream cloud provider incident impacting Project Creation/DeploymentsThe incidents affecting us have been resolved on Azure's side. All Elastic services are fully operational and no further impact was observed during the past 4 hours. Hence, we mark this incident as resolved.11h 41mResolved
Jan 23, 2026Elastic Cloud account verification and MFA emails may be delayedWe have completed our work to restore service to Elastic Cloud email and MFA services. The upstream third-party incident that was affecting account verification and MFA emails has been resolved, and all systems are now…6h 20mResolved
Jan 23, 2026AutoOps incident in ECH GCP US CentralThe incident has been resolved.3h 14mResolved
Dec 24, 2025AutoOps Outage in GCP us-central-1The system is operational.18h 39mResolved
Dec 23, 2025AutoOps Partial Outage in GCP us-central-1The system is operational.2h 0mResolved
Dec 17, 2025Email delays impacting some customersOur teams have resolved an issue with the mail system, which caused delays for emails being sent for customers such as password reset requests, receiving billing invoices and adding users to organisations.38 minResolved
Dec 11, 2025AutoOps button disabled for some deployments created after December 3The fix is working as expected. This issue is resolved3h 33mResolved
Dec 9, 2025Recently Completed Docker Registry MaintenanceThe scheduled maintenance has been completed.24h 0mScheduled
Dec 8, 2025Container registry (docker.elastic.co) maintenanceThe scheduled maintenance has been completed.4h 0mScheduled
Dec 4, 2025System emails may not be deliveredThis incident is now resolved as the backlog of emails has been cleared.2h 1mResolved
Nov 28, 2025Azure — Serverless projectsThe fix is working as expected. This issue is resolved12h 43mResolved
Nov 21, 2025Managed OTLP Endpoint & Managed Intake Service ingestion issues on GCP us-central1Ingestion rates are normal, the incident is resolved1h 16mResolved
Nov 18, 2025Intermittent 404s/500s on elastic.coThe situation has been resolved.4h 48mResolved
Nov 16, 2025Issue applying plans in Elastic Cloud HostedThe issue has been successfully mitigated and full service has been restored to the AWS region; the root cause involved an internal provisioning system temporarily preventing the application of new hosted plans, which…3h 39mResolved
Nov 14, 2025Delays creating new Serverless projects in GCP us-central1The issue affecting the creation of new Serverless projects has been fully resolved. The service is functioning normally, and no further impact is expected.50 minResolved
Nov 12, 2025Incident Impacting Serverless Regions for SyntheticsThis issue has been resolved, and system operations returned to normal.1h 50mResolved
Nov 12, 2025Monitoring Network Conditions - AWS us-east-1We can confirm no connectivity or latency issues in the last 60 minutes. We consider this resolved.50 minResolved
Oct 29, 2025Azure degradation impacting some servicesWe are currently investigating an issue with Azure impacting some of our services, specifically Managed OTLP and MIS.8h 19mResolved
Oct 22, 2025Delay in deployment creation in AWS us-east-1This issue has been resolved.1h 22mResolved
Oct 22, 2025Deployment metrics display issues in GCP us-central1The issue has been fully resolved.2h 25mResolved
Oct 20, 2025Project and Deployment creation issues on Elastic CloudThis incident has been resolved.16h 55mResolved
Oct 15, 2025Elastic Inference Service unavailableElastic Inference Service was unavailable due to a configuration issue from October 15 19:00 UTC to 20:00 UTC. As a result, inference requests for the Elastic Managed LLM were failing. Our engineers have corrected the…-134 minResolved

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How to Read This Elastic Cloud Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Elastic Cloud acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single Elastic Cloud outage in this window ran 29d 12h, against a mean recovery of 23h 6m. If you depend on Elastic Cloud in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.