ElevenLabs Outage History

74 incidents recorded over the last 365 days, 74 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live ElevenLabs status100.00% uptime history

Every Recorded ElevenLabs Incident

ElevenLabs incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Oct 8, 2026Increased Dubbing Latency and Failure RateAfter several hours of monitoring, our metrics show that error rate has remained at its stable baseline since 17:55 UTC; the increase in Dubbing platform latency and failure rate is now resolved.6h 1mResolved
Oct 8, 2026Agent SIP Conversation DisruptionWe have monitored error metrics and have confirmed that as of 15:15 UTC, we do not see continuing Agent SIP conversation failures. We will conduct an internal investigation and post a full Root Cause Analysis upon…24 minResolved
Oct 8, 2026Music 2.5 endpoints performance degradedMusic had reduced availability after a latent infrastructure configuration issue was triggered by routine automated maintenance. This stopped new instances from starting and prevented automated recovery, and service was…10 minResolved
Oct 6, 2026EU Agents disruption in SIP callsThe issue has been resolved. EU SIP services are operational and stable.2h 23mResolved
Oct 6, 2026increase in latencyThe issue has been resolved, latency is back to normal.3h 5mResolved
Sep 29, 2026Agents, STT, and Creative Platform: Increased Latency, Conversation Failures, and STT FailuresWe have not seen any further errors after the fix was applied. All services are fully operational and stable. We will post an RCA on our status page after further investigation.1h 33mResolved
Sep 28, 2026Increased latency for Speech to Text API requestsOur engineers have confirmed that STT latency has fully recovered.1h 11mResolved
Sep 28, 2026Agents - EU ResidencyWe can confirm that the issue has been fixed and that the service is fully operational. Resolution time was 14:18 UTC We will post the RCA to the status page after the investigation.42 minResolved
Sep 21, 2026ElevenReader Elevated Error RatesThe elevated error rate has been resolved and we're following up internally to prevent future occurrences.3h 31mResolved
Sep 19, 2026Some ElevenAgents calls failed to startThe issue has been fully resolved and everything is functional again.1h 34mResolved
Sep 10, 2026EU Residency - Conversation history not showing for recent callsOur engineers have confirmed full recovery of the Conversation Search functionality in the web UI and the API.10h 59mResolved
Sep 9, 2026Claude MCP connection not workingOur engineers have deployed a fix that has fully restored Claude MCP functionality.26h 17mResolved
Sep 7, 2026ElevenReader Elevated Error RatesService has been fully restored to remaining affected areas. We will share further details on the cause.4h 3mResolved
Sep 4, 2026Increase in latency in the Global Residency for Speech-to-Text and Dubbing requestsAfter completing the monitoring stage, we have confirmed that STT latency has returned to baseline stability.7h 5mResolved
Sep 4, 2026EU - STT - Increase in latency in the EU Residency for Speech-to-Text requestsThe issue has been resolved, everything is back at normal.30 minResolved
Aug 31, 2026Customer support ticketing system not receiving new tickets and ticket repliesWe’ll mark this incident as resolved. Our ticketing system is operational again, though the outage materially affected its setup. We’re working with the team to restore full functionality, but capacity is sufficient to…4h 24mResolved
Aug 27, 2026Batch calling degraded in EU residencyLatency has since decreased, and we are working on adding more alerts on our side to help us identify and respond to similar latency issues earlier.2 minResolved
Aug 26, 2026Elevated latency on Text-to-Speech and Speech-to-Text RequestsThe issue has been resolved. A root cause analysis will be shared shortly.5h 57mResolved
Aug 24, 2026Media not loading across several productsOur engineers have traced media loading error rates as they have returned to baseline. Studio, Audiobooks, Image & Video, Music and Dubbing products should now functional normally.9h 53mResolved
Aug 18, 2026Inbound Twilio calls experiencing intermittent connection failuresInbound calls are currently operational.3 minResolved
Aug 3, 2026Elevated error rates on TTS, STT APIsThe provider resolved the underlying issue at 07:13 UTC and error rates immediately returned to baseline.1 minResolved
Jul 31, 2026SIP call failuresAfter our recent mitigation steps, our engineers have traced SIP call failure rate as it has returned to baseline. We will publish a complete root cause analysis shortly.2h 20mResolved
Jul 17, 2026Conversation History Not Showing Recent Calls (EU Residency) - All Conversation are appearing with a delayThe issue has been resolved. All the previous conversations should be visible now.44 minResolved
Jul 14, 2026Speech Engine Conversation FailuresWe've taken steps to mitigate the Speech Engine failures and have confirmed that performance has returned to baseline.4h 21mResolved
Jul 9, 2026WhatsApp outbound message failuresThe fix has been released. Outbound WhatsApp messaging is operating normally.5h 1mResolved
Jul 8, 2026Increased Error Rate in US RegionWe experienced an increased error rate across multiple services between 17:04 UTC to 17:13 UTC on July 8th in the US region. We are investigating why this happened to prevent recurrence.-38 minResolved
Jul 7, 2026Image and Video Generation ErrorsWe have implemented a fix for the heightened image and video generation error rate. We have not seen any further issues after implementing the fix.1h 33mResolved
Jun 25, 2026Agent Tool Creation and Update Does not SaveOur engineers were able to push a fix to resolve the failure to save when editing or creating Agent tools that include the Put, Patch, or Post methods in their configuration. We have validated that the tools are now…2h 9mResolved
Jun 17, 2026Issues with logging in to the website for certain usersThe issue has been resolved, the users can now login normally.18 minResolved
Jun 17, 2026UI dubbing failuresWe have confirmed that dubbing request errors have fully returned to baseline.6h 28mResolved
Jun 10, 2026TTV - Elevated 500 error ratesWe've confirmed that the issue has been resolved with our upstream provider and error rates have remained stable at zero.1h 53mResolved
Jun 4, 2026OpenAI Image and Video Model FailuresStarting Thursday, June 4th at approximately 19:12 UTC, we experienced an issue with OpenAI image and video models (GPT Image and Sora) due to a provider-side issue. Requests that used any of these models would fail…-3 minResolved
Jun 2, 2026Transient STT/STS ErrorsThe incident has been resolved. The root cause of the problem was a GCP incident affecting I/O on certain VM types in one of the zones we are using. As a result, some nodes in our clusters were affected.7h 23mResolved
May 28, 2026Small number of Eleven V3 TTS generations returning 429s on the Global Residency ServerThe incident was resolved.-48 minResolved
May 27, 2026Failures in Exports of Studio and Dubbing projectsThe issue has been resolved, and exports should now be working as expected.20 minResolved
May 27, 2026Plan Upgrade DelayOur billing provider has corrected the problem, and all subscription updates are processing normally and without delay.3h 42mResolved
May 25, 2026Intermittent 500 Errors in Text-to-Speech (TTS) GenerationThe issue affecting Text-to-Speech (TTS) generation, which was causing intermittent 500 errors, has been resolved. The service is now operating normally.-12 minResolved
May 16, 2026EU Residency: Scribe V1 downtimeThe issue has been resolved and error rates are back to normal.1 minResolved
May 15, 2026EU Residency - Issue with the Agents platform, TTS and Scribe in the EU residency serverThe issue has been resolved. We will publish a public write-up on this status page once the investigation is completed.30 minResolved
May 13, 2026EU Residency: Elevated Error Rates for STT API Calls that use the source_url ParameterWe have implemented a fix for the issues affecting EU residency STT requests that use the source_url parameter or the deprecated cloud_storage_url parameter and confirmed full issue resolution.5h 0mResolved
May 12, 2026EU Residency: Elevated error rates for ASRWe've tracked error rates and latency as they have returned to baseline, and confirm full resolution of the ASR issues affecting the EU Residency region.1h 2mResolved
May 4, 2026Voices not showing up in EU and India data residency workspacesWe have released an update to resolve this issue.3h 5mResolved
Apr 22, 2026Payment IssuesWe have confirmed full issue resolution.48 minResolved
Apr 16, 2026Twilio Native Integration: Some Successful Transfers Show as FailedThe issue has been resolved, and the system is now showing the correct message.19h 29mResolved
Apr 13, 2026SIP Call FailuresWe have taken measures to restore full SIP functionality and tracked error rates as they have returned to baseline.23 minResolved
Apr 2, 2026Some newly created voices may not appear in “My voices” searchThe issue has been resolved, and all the voices should be visible now. This only affected workspaces with 50,000 or more voices.22 minResolved
Apr 2, 2026Errors with workspaces for new users (created today)The issue has been fixed; this affected only newly created accounts today. Impact is less than 100 workspaces.1h 3mResolved
Mar 31, 2026Degraded SIP Calls – Transfer to Human AffectedThe root cause was an incompatibility in how ElevenLabs handled mid-dialog re-INVITEs. When SIP providers sent re-INVITEs, ElevenLabs responded with 488, which some providers treat as fatal, issue a BYE, and terminate…4h 46mResolved
Mar 30, 2026Intemittent failures on inbound SIP callsThe issue has been fully resolved. The issue was only with the calls on the EU Residency.9 minResolved
Mar 19, 2026Elevated Error RatesWe were able to identify the root cause of the increase in errors. We have implemented a fix to mitigate any possible occurrences moving forward.2h 46mResolved
Mar 16, 2026SIP Call Failures and Initial Audio DelayEU Residency: Starting Saturday, March 14th at approximately 17:00 UTC, some calls were affected by connection failures, or connected with silent audio. This was fully resolved at 08:00 UTC on March…-172 minResolved
Mar 15, 2026ASR and dubbing services downOur team has resolved the issue, services are back to normal.15 minResolved
Mar 9, 2026EU and IN Residency Webpages InaccessibleWe have confirmed full functionality of both EU and IN residency webpages.24 minResolved
Mar 8, 2026SIP Trunking Failures12 minResolved
Mar 6, 2026Voice Not Found Generation Failures1h 45mResolved
Mar 4, 2026Small number of calls being stuck in "in progress" state4h 26mResolved
Feb 27, 2026Conversation latency1h 11mResolved
Feb 26, 2026Elevated 429 “system_busy” errors from STT0 minResolved
Feb 25, 2026Website Slowness and API Request Latency5h 9mResolved
Feb 23, 2026Agents - v3 conversational model2h 7mResolved
Feb 17, 2026Failures for Post Call Webhooks-37 minResolved
Feb 14, 2026V3 requests intermittently produced static noise1 minResolved
Feb 10, 2026Degraded RAG performance2h 35mResolved
Feb 10, 2026Post-Call Webhook Schema Missing conversation_id2h 2mResolved
Feb 3, 2026Data Extraction/Call Summary Disruption and Conversation Latency16h 35mResolved
Feb 2, 2026EU Residency - Issue with SIP trunks utilizing static IP addresses1h 27mResolved
Jan 30, 2026Dubbing failures2 minResolved
Jan 28, 2026Issue with exports in Dubbing1h 15mResolved
Jan 27, 2026Increased Conversation Latency4h 34mResolved
Jan 27, 2026Delayed RAG indexing28 minResolved
Jan 26, 2026An issue with VAD is affecting some calls-11 minResolved
Jan 24, 2026Degraded Service: WebRTC Rooms – Issues Fetching Agents50 minResolved
Jan 20, 2026Voice Design and Agent Data Collection Failures2h 52mResolved
Jan 20, 2026Request failures with the V3 model31 minResolved

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How to Read This ElevenLabs Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before ElevenLabs acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single ElevenLabs outage in this window ran 1d 2h, against a mean recovery of 3h 12m. If you depend on ElevenLabs in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.