Encoura Encompass Outage History

39 incidents recorded over the last 365 days, 11 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live Encoura Encompass status100.00% uptime history

Every Recorded Encoura Encompass Incident

Encoura Encompass incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Oct 29, 2026Encompass Release to US / CA Production EnvironmentsThe scheduled maintenance has been completed.3h 0mScheduled
Oct 28, 2026Encompass Release to AU Production EnvironmentThe scheduled maintenance has been completed.2h 0mScheduled
Sep 30, 2026Encompass Maintenance Release to US / CA Production EnvironmentsThe scheduled maintenance has been completed.4h 0mScheduled
Sep 29, 2026Encompass August Release to AU Production EnvironmentsThe scheduled maintenance has been completed.2h 0mScheduled
Sep 22, 2026Encompass Maintenance Release to US / CA Production EnvironmentsMaintenance will begin as scheduled in 60 minutes.2h 0mScheduled
Sep 21, 2026Encompass Maintenance Release to AU Production EnvironmentThe scheduled maintenance has been completed.-297 minScheduled
Sep 9, 2026Encompass September release to US/CA production environmentsThe scheduled maintenance has been completed.4h 0mScheduled
Sep 8, 2026Encompass September release to AU production environmentThe scheduled maintenance has been completed.3h 0mScheduled
Aug 4, 2026Encompass August Release to US/CA Production EnvironmentsThe scheduled maintenance has been completed.3h 0mScheduled
Aug 3, 2026Encompass August Release to AU Production EnvironmentsThe scheduled maintenance has been completed.3h 0mScheduled
Jul 29, 2026Email Audience Count IssueWe have fixed the issue causing audience counts to show as zero and errors when saving email audiences in Email Marketing and the monitoring period has ended without issue.. All features are back to normal operation.27h 43mResolved
Jul 23, 2026Encompass Maintenance Release to US / CA Production EnvironmentsThe scheduled maintenance has been completed.2h 0mScheduled
Jul 22, 2026Encompass Maintenance Release to AU Production EnvironmentThe scheduled maintenance has been completed.2h 0mScheduled
Jun 16, 2026Canada Encompass Sites UnavailableThe intermittent access issue affecting some Canada Encompass sites has been resolved. Site access was restored, and affected sites have been loading as expected. Our team will continue to monitor sites. If you…22h 5mResolved
Jun 5, 2026PayPal errorThe PayPal payment issue reported by some clients has been addressed. We have completed the hotfix and will continue to monitor payment activity following the update. Thank you for your patience.102h 29mResolved
Jun 3, 2026Image Manager and Document Manager Folder Loading IssueA hotfix was applied this morning for the image manager and document manager folder loading issue and we have monitored performance. The issue is resolved.50h 38mResolved
Jun 3, 2026Encompass June Release to US/CA Production EnvironmentsThe scheduled maintenance has been completed.3h 0mScheduled
Jun 2, 2026Encompass June Release to AU Production EnvironmentsThe scheduled maintenance has been completed.3h 0mScheduled
May 27, 2026Canadian Encompass Email Reporting Data Unavailable Since May 18Email reporting for Canadian Encompass sites has been restored, and reporting data is now displaying as expected. The issue affected reporting visibility for emails sent beginning May 18, 2026 through the time of…16h 26mResolved
May 15, 2026Email audience populating as 0This incident has been resolved.24 minResolved
May 12, 2026Encompass May release to US/CA production environmentsThe scheduled maintenance has been completed.3h 0mScheduled
May 11, 2026Encompass May release to AU production environmentsThe scheduled maintenance has been completed.3h 0mScheduled
Apr 21, 2026Encompass April Release to US /CA Production EnvironmentsThe scheduled maintenance has been completed.3h 0mScheduled
Apr 20, 2026Encompass April Release to AU Production EnvironmentsThe scheduled maintenance has been completed.3h 0mScheduled
Apr 10, 2026Encompass MaintenanceThe scheduled maintenance has been completed.2h 0mScheduled
Apr 7, 2026Encompass Maintenance to US / CA Production EnvironmentsThe scheduled maintenance has been completed.2h 0mScheduled
Mar 31, 2026Encompass Maintenance Release to US / CA Production EnvironmentsThe scheduled maintenance has been completed.1h 30mScheduled
Mar 17, 2026Encompass March Release to US /CA Production EnvironmentsThe March release deployment was completed successfully for the US production environment. During deployment activities for CA, we identified an issue affecting the Encompass deployment and chose to postpone the…3h 0mScheduled
Mar 16, 2026Encompass March Release to AU Production EnvironmentsThe scheduled maintenance has been completed.3h 0mScheduled
Jan 30, 2026Maintenance: Certificate Update - US/CAThe scheduled maintenance has been completed.30 minScheduled
Jan 29, 2026maintenance: certificate update - AUThe March release deployment for the AU production environment was completed successfully. This release includes new features, fixes, and other improvements. Full release notes for this release are available here…30 minScheduled
Jan 21, 2026Encompass Maintenance Release to US / CA Production EnvironmentsThe scheduled maintenance has been completed.1h 0mScheduled
Jan 20, 2026Encompass Maintenance Release to AU Production EnvironmentThe scheduled maintenance has been completed.1h 0mScheduled
Dec 19, 2025Potential Networking Issue – Under InvestigationThis incident has been resolved.1h 48mResolved
Dec 11, 2025Email Marketing Intermittent Error - US RegionThis Incident has been resolved.17h 51mResolved
Nov 19, 2025Email not working - US & CA regions.Our engineers have monitored the fix and confirmed that Email service is working as expected.1h 8mResolved
Nov 18, 2025Cloudflare Global Network Experiencing IssuesThe service disruption related to Cloudflare is now completely resolved. Cloudflare has confirmed a full restoration of their systems, and we have verified from our end that all services and operations are fully…56h 38mResolved
Nov 5, 2025Maintenance: Email Service – Editor APIThe scheduled maintenance has been completed.30 minScheduled
Nov 5, 2025Encompass - Email delivered/open reporting is 0This incident has been resolved.20h 34mResolved

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How to Read This Encoura Encompass Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Encoura Encompass acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single Encoura Encompass outage in this window ran 4d 6h, against a mean recovery of 10h 1m. If you depend on Encoura Encompass in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.