Epicor Outage History
200 incidents recorded over the last 365 days, 150 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.
Every Recorded Epicor Incident
| Date | Incident | Duration | Status |
|---|---|---|---|
| Dec 9, 2026 | Prophet 21 - CanadaProphet 21 - Canada is scheduled for the Major Play/Pilot Upgrade to 2026.2: From: Tuesday, December 8, 10:00 PM Local Datacenter Time To: Wednesday, December 9, 6:00 AM Local Datacenter Time Your system will be… | — | Scheduled |
| Dec 9, 2026 | Prophet 21 - AmericasProphet 21 - Americas is scheduled for the Major Play/Pilot Upgrade to 2026.2: From: Tuesday, December 8, 10:00 PM Local Datacenter Time To: Wednesday, December 9, 6:00 AM Local Datacenter Time Your system will be… | — | Scheduled |
| Dec 8, 2026 | Prophet 21 - UKProphet 21 - UK is scheduled for the Major Play/Pilot Upgrade to 2026.2: From: Tuesday, December 8, 10:00 PM Local Datacenter Time To: Wednesday, December 9, 6:00 AM Local Datacenter Time Your system will be unavailable… | — | Scheduled |
| Dec 8, 2026 | Prophet 21 - AustraliaProphet 21 - Australia is scheduled for the Major Play/Pilot Upgrade to 2026.2: From: Tuesday, December 8, 10:00 PM Local Datacenter Time To: Wednesday, December 9, 6:00 AM Local Datacenter Time Your system will be… | — | Scheduled |
| Dec 5, 2026 | MaintenanceProphet 21 - Americas is scheduled for a SQL Server maintenance on Pilot environment. From: Friday, December 4, 7:00 PM EST To: Saturday, December 5, 7:00 AM EST Your Pilot system and Read-only connections will be… | — | Scheduled |
| Dec 4, 2026 | MaintenanceProphet 21 - Canada is scheduled for a SQL Server maintenance on Pilot environment. From: Thursday, December 3, 7:00 PM CST To: Friday, December 4, 7:00 AM CST Your Pilot system and Read-only connections will be… | — | Scheduled |
| Dec 4, 2026 | MaintenanceProphet 21 - Americas is scheduled for a SQL Server maintenance on Pilot environment. From: Thursday, December 3, 7:00 PM EST To: Friday, December 4, 7:00 AM EST Your Pilot system and Read-only connections will be… | — | Scheduled |
| Dec 3, 2026 | MaintenanceProphet 21 - UK is scheduled for a SQL Server maintenance on Pilot environment. From: Thursday, December 3, 7:00 PM Local To: Friday, December 4, 7:00 AM Local Your Pilot system and Read-only connections will be… | — | Scheduled |
| Nov 22, 2026 | Epicor ECM - US WestRoutine monthly operating system patches and security updates will be applied to Epicor ECM - US West. During this period, we will implement critical updates to our server operating systems to ensure the security and… | — | Scheduled |
| Nov 22, 2026 | Prophet 21 - EnterpriseRoutine monthly operating system patches and security updates will be applied to Prophet 21 - Enterprise. During this period, we will implement critical updates to our server operating systems to ensure the security and… | — | Scheduled |
| Nov 22, 2026 | Prophet 21 - CanadaRoutine monthly operating system patches and security updates will be applied to Prophet 21 - Canada. During this period, we will implement critical updates to our server operating systems to ensure the security and… | — | Scheduled |
| Nov 22, 2026 | Prophet 21 - AmericasRoutine monthly operating system patches and security updates will be applied to Prophet 21 - Americas. During this period, we will implement critical updates to our server operating systems to ensure the security and… | — | Scheduled |
| Nov 22, 2026 | Kinetic - EnterpriseRoutine monthly operating system patches and security updates will be applied to Kinetic - Enterprise. During this period, we will implement critical updates to our server operating systems to ensure the security and… | — | Scheduled |
| Nov 22, 2026 | Kinetic - G – Life Sciences - AmericasRoutine monthly operating system patches and security updates will be applied to Kinetic - G – Life Sciences - Americas. During this period, we will implement critical updates to our server operating systems to ensure… | — | Scheduled |
| Nov 22, 2026 | Kinetic - MT/ExpressRoutine monthly operating system patches and security updates will be applied to Kinetic - MT/Express. During this period, we will implement critical updates to our server operating systems to ensure the security and… | — | Scheduled |
| Nov 22, 2026 | Kinetic - G - AmericasRoutine monthly operating system patches and security updates will be applied to Kinetic - G - Americas. During this period, we will implement critical updates to our server operating systems to ensure the security and… | — | Scheduled |
| Nov 22, 2026 | Kinetic - AmericasRoutine monthly operating system patches and security updates will be applied to Kinetic - Americas. During this period, we will implement critical updates to our server operating systems to ensure the security and… | — | Scheduled |
| Nov 22, 2026 | Epicor ECM - Central CanadaRoutine monthly operating system patches and security updates will be applied to Epicor ECM - Central Canada. During this period, we will implement critical updates to our server operating systems to ensure the security… | — | Scheduled |
| Nov 22, 2026 | Epicor ECM - US EastRoutine monthly operating system patches and security updates will be applied to Epicor ECM - US East. During this period, we will implement critical updates to our server operating systems to ensure the security and… | — | Scheduled |
| Nov 22, 2026 | Kinetic - CanadaRoutine monthly operating system patches and security updates will be applied to Kinetic - Canada. During this period, we will implement critical updates to our server operating systems to ensure the security and… | — | Scheduled |
| Nov 21, 2026 | Prophet 21 - UKRoutine monthly operating system patches and security updates will be applied to Prophet 21 - UK. During this period, we will implement critical updates to our server operating systems to ensure the security and… | — | Scheduled |
| Nov 21, 2026 | Epicor ECM - Europe LondonRoutine monthly operating system patches and security updates will be applied to Epicor ECM - Europe London. During this period, we will implement critical updates to our server operating systems to ensure the security… | — | Scheduled |
| Nov 21, 2026 | Kinetic - UKRoutine monthly operating system patches and security updates will be applied to Kinetic - UK. During this period, we will implement critical updates to our server operating systems to ensure the security and stability… | — | Scheduled |
| Nov 21, 2026 | Kinetic - GermanyRoutine monthly operating system patches and security updates will be applied to Kinetic - Germany. During this period, we will implement critical updates to our server operating systems to ensure the security and… | — | Scheduled |
| Nov 21, 2026 | Kinetic - United Arab EmiratesRoutine monthly operating system patches and security updates will be applied to Kinetic - United Arab Emirates. During this period, we will implement critical updates to our server operating systems to ensure the… | — | Scheduled |
| Nov 21, 2026 | Kinetic - IndiaRoutine monthly operating system patches and security updates will be applied to Kinetic - India. During this period, we will implement critical updates to our server operating systems to ensure the security and… | — | Scheduled |
| Nov 21, 2026 | Kinetic - SingaporeRoutine monthly operating system patches and security updates will be applied to Kinetic - Singapore. During this period, we will implement critical updates to our server operating systems to ensure the security and… | — | Scheduled |
| Nov 21, 2026 | Prophet 21 - AustraliaRoutine monthly operating system patches and security updates will be applied to Prophet 21 - Australia. During this period, we will implement critical updates to our server operating systems to ensure the security and… | — | Scheduled |
| Nov 21, 2026 | Epicor ECM - Asia Pacific SydneyRoutine monthly operating system patches and security updates will be applied to Epicor ECM - Asia Pacific Sydney. During this period, we will implement critical updates to our server operating systems to ensure the… | — | Scheduled |
| Nov 21, 2026 | Kinetic – G – Life Sciences – AustraliaRoutine monthly operating system patches and security updates will be applied to Kinetic – G – Life Sciences – Australia. During this period, we will implement critical updates to our server operating systems to ensure… | — | Scheduled |
| Nov 21, 2026 | Epicor Senior Living - G - AustraliaRoutine monthly operating system patches and security updates will be applied to Epicor Senior Living - G - Australia. During this period, we will implement critical updates to our server operating systems to ensure the… | — | Scheduled |
| Nov 21, 2026 | Kinetic - AustraliaRoutine monthly operating system patches and security updates will be applied to Kinetic - Australia. During this period, we will implement critical updates to our server operating systems to ensure the security and… | — | Scheduled |
| Nov 21, 2026 | Epicor Senior Living - G - AustraliaEpicor Senior Living - G - Australia on cadence customers are scheduled for the Production update to 2026.1.7.106 on: From: Saturday, November 21, 4:00 PM Local Datacenter Time To: Saturday, November 21, 11:00 PM Local… | — | Scheduled |
| Nov 19, 2026 | Prophet 21 - EnterpriseRoutine monthly operating system patches and security updates will be applied to Prophet 21 - Enterprise Non-Production SQL servers. During this period, we will implement critical updates to our server operating systems… | — | Scheduled |
| Nov 19, 2026 | Prophet 21 - CanadaRoutine monthly operating system patches and security updates will be applied to Prophet 21 - Canada Non-Production SQL servers. During this period, we will implement critical updates to our server operating systems to… | — | Scheduled |
| Nov 19, 2026 | Prophet 21 - AmericasRoutine monthly operating system patches and security updates will be applied to Prophet 21 - Americas Non-Production SQL servers. During this period, we will implement critical updates to our server operating systems… | — | Scheduled |
| Nov 19, 2026 | Kinetic - AmericasRoutine monthly operating system patches and security updates will be applied to Kinetic - Americas. During this period, we will implement critical updates to our server operating systems to ensure the security and… | — | Scheduled |
| Nov 19, 2026 | Kinetic - G - AmericasRoutine monthly operating system patches and security updates will be applied to Kinetic - G - Americas. During this period, we will implement critical updates to our server operating systems to ensure the security and… | — | Scheduled |
| Nov 19, 2026 | Kinetic - MT/ExpressRoutine monthly operating system patches and security updates will be applied to Kinetic - MT/Express. During this period, we will implement critical updates to our server operating systems to ensure the security and… | — | Scheduled |
| Nov 19, 2026 | Kinetic - G – Life Sciences - AmericasRoutine monthly operating system patches and security updates will be applied to Kinetic - G – Life Sciences - Americas. During this period, we will implement critical updates to our server operating systems to ensure… | — | Scheduled |
| Nov 19, 2026 | Kinetic - EnterpriseRoutine monthly operating system patches and security updates will be applied to Kinetic - Enterprise. During this period, we will implement critical updates to our server operating systems to ensure the security and… | — | Scheduled |
| Nov 19, 2026 | Kinetic - CanadaRoutine monthly operating system patches and security updates will be applied to Kinetic - Canada. During this period, we will implement critical updates to our server operating systems to ensure the security and… | — | Scheduled |
| Nov 18, 2026 | Prophet 21 - UKRoutine monthly operating system patches and security updates will be applied to Prophet 21 - UK Non-Production SQL servers. During this period, we will implement critical updates to our server operating systems to… | — | Scheduled |
| Nov 18, 2026 | Kinetic - UKRoutine monthly operating system patches and security updates will be applied to Kinetic - UK. During this period, we will implement critical updates to our server operating systems to ensure the security and stability… | — | Scheduled |
| Nov 18, 2026 | Kinetic - GermanyRoutine monthly operating system patches and security updates will be applied to Kinetic - Germany. During this period, we will implement critical updates to our server operating systems to ensure the security and… | — | Scheduled |
| Nov 18, 2026 | Kinetic - United Arab EmiratesRoutine monthly operating system patches and security updates will be applied to Kinetic - United Arab Emirates. During this period, we will implement critical updates to our server operating systems to ensure the… | — | Scheduled |
| Nov 18, 2026 | Kinetic - IndiaRoutine monthly operating system patches and security updates will be applied to Kinetic - India. During this period, we will implement critical updates to our server operating systems to ensure the security and… | — | Scheduled |
| Nov 18, 2026 | Kinetic - SingaporeRoutine monthly operating system patches and security updates will be applied to Kinetic - Singapore. During this period, we will implement critical updates to our server operating systems to ensure the security and… | — | Scheduled |
| Nov 18, 2026 | Prophet 21 - AustraliaRoutine monthly operating system patches and security updates will be applied to Prophet 21 - Australia Non-Production SQL servers. During this period, we will implement critical updates to our server operating systems… | — | Scheduled |
| Nov 18, 2026 | Kinetic – G – Life Sciences – AustraliaRoutine monthly operating system patches and security updates will be applied to Kinetic – G – Life Sciences – Australia. During this period, we will implement critical updates to our server operating systems to ensure… | — | Scheduled |
| Nov 18, 2026 | Kinetic - AustraliaRoutine monthly operating system patches and security updates will be applied to Kinetic - Australia. During this period, we will implement critical updates to our server operating systems to ensure the security and… | -22759 min | Resolved |
| Nov 18, 2026 | Epicor Senior Living - G - AustraliaRoutine monthly operating system patches and security updates will be applied to Epicor Senior Living - G - Australia. During this period, we will implement critical updates to our server operating systems to ensure the… | -20133 min | Resolved |
| Nov 12, 2026 | Prophet 21 - CanadaRoutine monthly operating system patches and security updates will be applied to Prophet 21 - Canada Non-Production SQL servers. During this period, we will implement critical updates to our server operating systems to… | -13709 min | Resolved |
| Nov 12, 2026 | Prophet 21 - AmericasRoutine monthly operating system patches and security updates will be applied to Prophet 21 - Americas Non-Production SQL servers. During this period, we will implement critical updates to our server operating systems… | -13709 min | Resolved |
| Nov 12, 2026 | Prophet 21 - EnterpriseRoutine monthly operating system patches and security updates will be applied to Prophet 21 - Enterprise Non-Production SQL servers. During this period, we will implement critical updates to our server operating systems… | -13704 min | Resolved |
| Nov 11, 2026 | Epicor Commerce - Southeast AsiaEpicor Commerce Southeast Asia (Controlled Release 1) - Express, Base, and Signature applications are scheduled for the 2026.2.1 Pilot Upgrade during a 2-hour window: From: Wednesday, November 11, 8:00 PM Local… | -14814 min | Resolved |
| Nov 11, 2026 | Epicor Commerce - Southeast AustraliaEpicor Commerce Southeast Australia (Controlled Release 1) - Express, Base, and Signature applications are scheduled for the 2026.2.1 Pilot Upgrade during a 4-hour window: From: Wednesday, November 11, 7:00 PM Local… | -14634 min | Resolved |
| Nov 11, 2026 | Epicor Commerce - UK SouthEpicor Commerce UK South (Controlled Release 1) - Express, Base, and Signature applications are scheduled for the 2026.2.1 Pilot Upgrade during a 4-hour window: From: Wednesday, November 11, 6:00 AM Local Datacenter… | -14454 min | Resolved |
| Nov 11, 2026 | Epicor Commerce - US CentralEpicor Commerce US Central (Controlled Release 1) - Express, Base, and Signature applications are scheduled for the 2026.2.1 Pilot Upgrade during a 7-hour window: From: Wednesday, November 11, 1:00 AM Local Datacenter… | -14454 min | Resolved |
| Nov 11, 2026 | Prophet 21 - CanadaProphet 21 - Canada is scheduled for the 2026.1.xxxx Play/Pilot Update: From: Tuesday, November 10, 10:00 PM Local Datacenter Time To: Wednesday, November 11, 6:00 AM Local Datacenter Time Your system will be… | -31080 min | Resolved |
| Nov 11, 2026 | Prophet 21 - AmericasProphet 21 - Americas is scheduled for the 2026.1.xxxx Play/Pilot Update: From: Tuesday, November 10, 10:00 PM Local Datacenter Time To: Wednesday, November 11, 6:00 AM Local Datacenter Time Your system will be… | -31080 min | Resolved |
| Nov 10, 2026 | Prophet 21 - UKProphet 21 - UK is scheduled for the 2026.1.xxxx Play/Pilot Update: From: Tuesday, November 10, 10:00 PM Local Datacenter Time To: Wednesday, November 11, 6:00 AM Local Datacenter Time Your system will be unavaliable… | -30720 min | Resolved |
| Nov 10, 2026 | Prophet 21 - AustraliaProphet 21 - Australia is scheduled for the 2026.1.xxxx Play/Pilot Update: From: Tuesday, November 10, 10:00 PM Local Datacenter Time To: Wednesday, November 11, 6:00 AM Local Datacenter Time Your system will be… | -30060 min | Resolved |
| Nov 7, 2026 | Kinetic – AmericasKinetic – Americas on cadence customers are scheduled to receive the Continuous / Maintenance track update to 2026.100.104 (Non-Flex Subscription customers) and 2026.100.16 (Flex Subscription customers) to their… | -9594 min | Resolved |
| Nov 7, 2026 | Kinetic – MT/ExpressKinetic – MT/Express on cadence customers are scheduled to receive a Hotfix update to 2026.100.14 to their Production environment on. From: Saturday, November 7, 4:00 PM Local Datacenter Time To: Saturday, November 7… | -9594 min | Resolved |
| Nov 7, 2026 | Kinetic – G - AmericasKinetic – G - Americas on cadence customers are scheduled to receive a Hotfix update to 2026.100.14 to their Production environment on. From: Saturday, November 7, 4:00 PM Local Datacenter Time To: Saturday, November 7… | -9594 min | Resolved |
| Nov 7, 2026 | Kinetic – CanadaKinetic – Canada on cadence customers are scheduled to receive the Continuous / Maintenance track update to 2026.100.104 (Non-Flex Subscription customers) and 2026.100.16 (Flex Subscription customers) to their… | -9534 min | Resolved |
| Nov 7, 2026 | Kinetic - UKKinetic – UK on cadence customers are scheduled to receive the Continuous / Maintenance track update to 2026.100.104 (Non-Flex Subscription customers) and 2026.100.16 (Flex Subscription customers) to their Production… | -9234 min | Resolved |
| Nov 7, 2026 | Kinetic – GermanyKinetic – Germany on cadence customers are scheduled to receive the Continuous / Maintenance track update to 2026.100.104 (Non-Flex Subscription customers) and 2026.100.16 (Flex Subscription customers) to their… | -9174 min | Resolved |
| Nov 7, 2026 | Kinetic – United Arab EmiratesKinetic – United Arab Emirates on cadence customers are scheduled to receive the Continuous / Maintenance track update to 2026.100.104 (Non-Flex Subscription customers) and 2026.100.16 (Flex Subscription customers) to… | -8994 min | Resolved |
| Nov 7, 2026 | Kinetic – IndiaKinetic – India on cadence customers are scheduled to receive the Continuous / Maintenance track update to 2026.100.104 (Non-Flex Subscription customers) and 2026.100.16 (Flex Subscription customers) to their Production… | -8904 min | Resolved |
| Nov 7, 2026 | Kinetic – SingaporeKinetic – Singapore on cadence customers are scheduled to receive the Continuous / Maintenance track update to 2026.100.104 (Non-Flex Subscription customers) and 2026.100.16 (Flex Subscription customers) to their… | -8754 min | Resolved |
| Nov 7, 2026 | Kinetic – AustraliaKinetic – Australia on cadence customers are scheduled to receive the Continuous / Maintenance track update to 2026.100.104 (Non-Flex Subscription customers) and 2026.100.16 (Flex Subscription customers) to their… | -8574 min | Resolved |
| Nov 5, 2026 | Quick Ship - US CentralQuick Ship - US Central customers are scheduled for the 26.2 major Pilot upgrade: From: Wednesday, November 4, 11:00 PM Local Datacenter Time To: Thursday, November 5, 4:00 AM Local Datacenter Time Note that your Pilot… | -5694 min | Resolved |
| Nov 5, 2026 | Quick Ship - Central CanadaQuick Ship - Central Canada customers are scheduled for the 26.2 major Pilot upgrade: From: Wednesday, November 4, 11:00 PM Local Datacenter Time To: Thursday, November 5, 4:00 AM Local Datacenter Time Note that your… | -5634 min | Resolved |
| Nov 5, 2026 | Quick Ship - US Central - GQuick Ship - US Central - G customers are scheduled for the 26.2 major Pilot upgrade: From: Wednesday, November 4, 8:00 PM Local Datacenter Time To: Thursday, November 5, 1:00 AM Local Datacenter Time Note that your… | -5454 min | Resolved |
| Nov 4, 2026 | Quick Ship - UK SouthQuick Ship - UK South customers are scheduled for the 26.2 major Pilot upgrade: From: Wednesday, November 4, 11:00 PM Local Datacenter Time To: Thursday, November 5, 4:00 AM Local Datacenter Time Note that your Pilot… | -5334 min | Resolved |
| Nov 4, 2026 | Quick Ship - AustraliaQuick Ship - Australia customers are scheduled for the 26.2 major Pilot upgrade: From: Wednesday, November 4, 11:00 PM Local Datacenter Time To: Thursday, November 5, 4:00 AM Local Datacenter Time Note that your Pilot… | -4734 min | Resolved |
| Nov 4, 2026 | Kinetic – AmericasKinetic – Americas on cadence customers are scheduled to receive the Continuous / Maintenance track update to 2026.100.104 (Non-Flex Subscription customers) and 2026.100.16 (Flex Subscription customers) to their… | -4014 min | Resolved |
| Nov 4, 2026 | Kinetic – MT/ExpressKinetic – MT/Express on cadence customers are scheduled to receive a Hotfix update to 2026.100.14 to their Pilot/additional environments on. From: Tuesday, November 3, 7:00 PM Local Datacenter Time To: Tuesday, November… | -4014 min | Resolved |
| Nov 4, 2026 | Kinetic – G - AmericasKinetic – G - Americas on cadence customers are scheduled to receive a Hotfix update to 2026.100.14 to their Pilot/additional environments on. From: Tuesday, November 3, 7:00 PM Local Datacenter Time To: Tuesday… | -4014 min | Resolved |
| Nov 4, 2026 | Kinetic – CanadaKinetic – Canada on cadence customers are scheduled to receive the Continuous / Maintenance track update to 2026.100.104 (Non-Flex Subscription customers) and 2026.100.16 (Flex Subscription customers) to their… | -3954 min | Resolved |
| Nov 3, 2026 | Kinetic – UKKinetic – UK on cadence customers are scheduled to receive the Continuous / Maintenance track update to 2026.100.104 (Non-Flex Subscription customers) and 2026.100.16 (Flex Subscription customers) to their… | -3654 min | Resolved |
| Nov 3, 2026 | Kinetic – GermanyKinetic – Germany on cadence customers are scheduled to receive the Continuous / Maintenance track update to 2026.100.104 (Non-Flex Subscription customers) and 2026.100.16 (Flex Subscription customers) to their… | -3594 min | Resolved |
| Nov 3, 2026 | Kinetic – United Arab EmiratesKinetic – United Arab Emirates on cadence customers are scheduled to receive the Continuous / Maintenance track update to 2026.100.104 (Non-Flex Subscription customers) and 2026.100.16 (Flex Subscription customers) to… | -3414 min | Resolved |
| Nov 3, 2026 | Kinetic – IndiaKinetic – India on cadence customers are scheduled to receive the Continuous / Maintenance track update to 2026.100.104 (Non-Flex Subscription customers) and 2026.100.16 (Flex Subscription customers) to their… | -3324 min | Resolved |
| Nov 3, 2026 | Kinetic – SingaporeKinetic – Singapore on cadence customers are scheduled to receive the Continuous / Maintenance track update to 2026.100.104 (Non-Flex Subscription customers) and 2026.100.16 (Flex Subscription customers) to their… | -3174 min | Resolved |
| Nov 3, 2026 | Kinetic – AustraliaKinetic – Australia on cadence customers are scheduled to receive the Continuous / Maintenance track update to 2026.100.104 (Non-Flex Subscription customers) and 2026.100.16 (Flex Subscription customers) to their… | -2994 min | Resolved |
| Oct 30, 2026 | Webhooks Performance DegradationAfter further monitoring, this issue is now considered resolved. If you continue to experience any issues, please contact Workato Support at https://support.workato.com. | 2h 42m | Resolved |
| Oct 29, 2026 | CMP MaintenanceScheduled Maintenance Complete | 7h 18m | Resolved |
| Oct 29, 2026 | Epicor Catalog for AutomotiveScheduled Maintenance Complete | 1h 0m | Resolved |
| Oct 28, 2026 | Prophet 21 - UKScheduled Maintenance Complete | 5h 0m | Resolved |
| Oct 28, 2026 | Epicor CPQ – Release Notesauto-closed | 0 min | Resolved |
| Oct 28, 2026 | Epicor Eclipse – Payment Services UnavailableThe incident affecting availability of payment services for some customers has been resolved. Service has been restored, and our teams have confirmed that the system is operating normally. We apologize for the… | 1h 10m | Resolved |
| Oct 28, 2026 | Kinetic - G - Americas - Printing outageThe incident affecting printing functionality in Production for customers in Kinetic - G - Americas has been resolved. Printing services have been restored, and our teams have confirmed that print jobs are processing… | 1h 9m | Resolved |
| Oct 28, 2026 | Epicor Commerce - Southeast AsiaScheduled Maintenance Complete | 2h 0m | Resolved |
| Oct 28, 2026 | Epicor Commerce - Southeast AustraliaScheduled Maintenance Complete | 4h 0m | Resolved |
| Oct 28, 2026 | Epicor Commerce - UK SouthScheduled Maintenance Complete | 3h 0m | Resolved |
| Oct 28, 2026 | Epicor Commerce - US CentralScheduled Maintenance Complete | 4h 0m | Resolved |
| Oct 27, 2026 | Kinetic Americas - Performance DegradationThe degraded performance affecting Production environment for a subset of customers in Kinetic Americas region has been resolved. Service performance has returned to expected levels, and our teams have confirmed… | 55 min | Resolved |
| Oct 25, 2026 | MaintenanceScheduled Maintenance Complete | 6h 0m | Resolved |
| Oct 25, 2026 | MaintenanceScheduled Maintenance Complete | 6h 0m | Resolved |
| Oct 24, 2026 | Epicor Senior Living - G - AustraliaScheduled Maintenance Complete | 4h 15m | Resolved |
| Oct 24, 2026 | Kinetic - AmericasScheduled Maintenance Complete | 12h 44m | Resolved |
| Oct 24, 2026 | Kinetic - G - AmericasScheduled Maintenance Complete | 38h 0m | Resolved |
| Oct 24, 2026 | Kinetic - CanadaScheduled Maintenance Complete | 7h 49m | Resolved |
| Oct 23, 2026 | Kinetic - UKScheduled Maintenance Complete | 4h 16m | Resolved |
| Oct 23, 2026 | Kinetic - GermanyScheduled Maintenance Complete | 11h 15m | Resolved |
| Oct 23, 2026 | Kinetic - United Arab EmiratesScheduled Maintenance Complete | 5h 18m | Resolved |
| Oct 23, 2026 | Kinetic - IndiaScheduled Maintenance Complete | 3h 58m | Resolved |
| Oct 23, 2026 | Kinetic - SingaporeScheduled Maintenance Complete | 14h 12m | Resolved |
| Oct 23, 2026 | Kinetic - AustraliaScheduled Maintenance Complete | 9h 1m | Resolved |
| Oct 23, 2026 | Epicor Senior Living - G - AustraliaScheduled Maintenance Complete | 5h 0m | Resolved |
| Oct 23, 2026 | Eclipse Cloud MaintenanceScheduled Maintenance Complete | 1h 0m | Resolved |
| Oct 22, 2026 | Eagle North Wes Service IssueWe are pleased to inform you that the issue has been resolved. If you are still having trouble connecting, please reboot your SonicWall. Thank you for your patience during this time. Please do not hesitate to raise a… | 19 min | Resolved |
| Oct 22, 2026 | Prophet 21 - EnterpriseScheduled Maintenance Completed | 6h 0m | Resolved |
| Oct 22, 2026 | Prophet 21 - CanadaScheduled Maintenance Completed | 6h 0m | Resolved |
| Oct 22, 2026 | Prophet 21 - AmericasScheduled Maintenance Completed | 6h 0m | Resolved |
| Oct 22, 2026 | Kinetic - AmericasScheduled Maintenance Completed | 6h 0m | Resolved |
| Oct 22, 2026 | Kinetic - G - AmericasScheduled Maintenance Completed | 6h 0m | Resolved |
| Oct 22, 2026 | Kinetic - MT/ExpressScheduled Maintenance Completed | 6h 0m | Resolved |
| Oct 22, 2026 | Kinetic - G – Life Sciences - AmericasScheduled Maintenance Completed | 6h 0m | Resolved |
| Oct 22, 2026 | Kinetic - EnterpriseScheduled Maintenance Completed | 6h 0m | Resolved |
| Oct 22, 2026 | Kinetic - CanadaScheduled Maintenance Completed | 6h 0m | Resolved |
| Oct 21, 2026 | Prophet 21 - UKScheduled Maintenance Completed | 6h 0m | Resolved |
| Oct 21, 2026 | Kinetic - UKScheduled Maintenance Completed | 6h 0m | Resolved |
| Oct 21, 2026 | Kinetic - GermanyScheduled Maintenance Completed | 6h 0m | Resolved |
| Oct 21, 2026 | Kinetic - United Arab EmiratesScheduled Maintenance Completed | 6h 0m | Resolved |
| Oct 21, 2026 | Kinetic - IndiaScheduled Maintenance Completed | 6h 0m | Resolved |
| Oct 21, 2026 | Kinetic - SingaporeScheduled Maintenance Completed | 6h 0m | Resolved |
| Oct 21, 2026 | Prophet 21 - AustraliaScheduled Maintenance Completed | 6h 0m | Resolved |
| Oct 21, 2026 | Kinetic – G – Life Sciences – AustraliaScheduled Maintenance Completed | 6h 0m | Resolved |
| Oct 21, 2026 | Epicor Senior Living - G - AustraliaScheduled Maintenance Completed | 6h 0m | Resolved |
| Oct 21, 2026 | Kinetic - AustraliaScheduled Maintenance Completed | 6h 0m | Resolved |
| Oct 21, 2026 | Prophet 21 - CanadaScheduled Maintenance Completed | 8h 0m | Resolved |
| Oct 21, 2026 | Prophet 21 - AmericasScheduled Maintenance Completed | 8h 0m | Resolved |
| Oct 20, 2026 | Prophet 21 - UKScheduled Maintenance Completed | 8h 0m | Resolved |
| Oct 20, 2026 | Prophet 21 - AustraliaScheduled Maintenance Complete | 3h 40m | Resolved |
| Oct 20, 2026 | Genie and AIRO Not Responding in Workato UIThis issue has been resolved. Customers who were affected may retry their queries as needed. If you continue to experience any issues, please contact Workato Support at https://support.workato.com. | 1 min | Resolved |
| Oct 20, 2026 | Log Processing Service DegradationIncident closed. | 1 min | Resolved |
| Oct 19, 2026 | Performance DegradationThe degraded performance affecting Kinetic for some customers in the US has been resolved. Service performance has returned to expected levels, and our teams have confirmed stability through monitoring. We apologize for… | 40 min | Resolved |
| Oct 19, 2026 | Epicor Catalog for AutomotiveScheduled Maintenance Complete | 1h 0m | Resolved |
| Oct 18, 2026 | Epicor ECM - US WestScheduled Maintenance Completed | 4h 0m | Resolved |
| Oct 18, 2026 | Prophet 21 - EnterpriseScheduled Maintenance Completed | 4h 1m | Resolved |
| Oct 18, 2026 | Prophet 21 - CanadaScheduled Maintenance Completed | 4h 1m | Resolved |
| Oct 18, 2026 | Prophet 21 - AmericasScheduled Maintenance Completed | 4h 1m | Resolved |
| Oct 18, 2026 | Epicor ECM - Central CanadaRoutine monthly operating system patches and security updates will be applied to Epicor ECM - Central Canada. During this period, we will implement critical updates to our server operating systems to ensure the security… | -12637 min | Resolved |
| Oct 18, 2026 | Kinetic - EnterpriseScheduled Maintenance Completed | 6h 0m | Resolved |
| Oct 18, 2026 | Kinetic - G – Life Sciences - AmericasScheduled Maintenance Completed | 6h 0m | Resolved |
| Oct 18, 2026 | Kinetic - MT/ExpressScheduled Maintenance Completed | 6h 0m | Resolved |
| Oct 18, 2026 | Kinetic - G - AmericasScheduled Maintenance Completed | 6h 0m | Resolved |
| Oct 18, 2026 | Kinetic - AmericasScheduled Maintenance Completed | 6h 0m | Resolved |
| Oct 18, 2026 | Epicor ECM - US EastRoutine monthly operating system patches and security updates will be applied to Epicor ECM - US East. During this period, we will implement critical updates to our server operating systems to ensure the security and… | -12647 min | Resolved |
| Oct 18, 2026 | Kinetic - CanadaRoutine monthly operating system patches and security updates will be applied to Kinetic - Canada. During this period, we will implement critical updates to our server operating systems to ensure the security and… | -12592 min | Resolved |
| Oct 17, 2026 | Prophet 21 - UKRoutine monthly operating system patches and security updates will be applied to Prophet 21 - UK. During this period, we will implement critical updates to our server operating systems to ensure the security and… | -12416 min | Resolved |
| Oct 17, 2026 | Epicor ECM - Europe LondonRoutine monthly operating system patches and security updates will be applied to Epicor ECM - Europe London. During this period, we will implement critical updates to our server operating systems to ensure the security… | -14817 min | Resolved |
| Oct 17, 2026 | Kinetic - UKRoutine monthly operating system patches and security updates will be applied to Kinetic - UK. During this period, we will implement critical updates to our server operating systems to ensure the security and stability… | -14762 min | Resolved |
| Oct 17, 2026 | Kinetic - GermanyRoutine monthly operating system patches and security updates will be applied to Kinetic - Germany. During this period, we will implement critical updates to our server operating systems to ensure the security and… | -14702 min | Resolved |
| Oct 17, 2026 | Kinetic - United Arab EmiratesRoutine monthly operating system patches and security updates will be applied to Kinetic - United Arab Emirates. During this period, we will implement critical updates to our server operating systems to ensure the… | -14587 min | Resolved |
| Oct 17, 2026 | Kinetic - IndiaRoutine monthly operating system patches and security updates will be applied to Kinetic - India. During this period, we will implement critical updates to our server operating systems to ensure the security and… | -14497 min | Resolved |
| Oct 17, 2026 | Kinetic - SingaporeRoutine monthly operating system patches and security updates will be applied to Kinetic - Singapore. During this period, we will implement critical updates to our server operating systems to ensure the security and… | -14347 min | Resolved |
| Oct 17, 2026 | Prophet 21 - AustraliaRoutine monthly operating system patches and security updates will be applied to Prophet 21 - Australia. During this period, we will implement critical updates to our server operating systems to ensure the security and… | -14286 min | Resolved |
| Oct 17, 2026 | Epicor ECM - Asia Pacific SydneyRoutine monthly operating system patches and security updates will be applied to Epicor ECM - Asia Pacific Sydney. During this period, we will implement critical updates to our server operating systems to ensure the… | -14227 min | Resolved |
| Oct 17, 2026 | Kinetic - AustraliaRoutine monthly operating system patches and security updates will be applied to Kinetic - Australia. During this period, we will implement critical updates to our server operating systems to ensure the security and… | -14177 min | Resolved |
| Oct 17, 2026 | Epicor Senior Living - G - AustraliaRoutine monthly operating system patches and security updates will be applied to Epicor Senior Living - G - Australia. During this period, we will implement critical updates to our server operating systems to ensure the… | -14172 min | Resolved |
| Oct 17, 2026 | Kinetic – G – Life Sciences – AustraliaRoutine monthly operating system patches and security updates will be applied to Kinetic – G – Life Sciences – Australia. During this period, we will implement critical updates to our server operating systems to ensure… | -14167 min | Resolved |
| Oct 15, 2026 | Kinetic - MT/ExpressRoutine monthly operating system patches and security updates will be applied to Kinetic - MT/Express. During this period, we will implement critical updates to our server operating systems to ensure the security and… | -11101 min | Resolved |
| Oct 15, 2026 | Kinetic - G – Life Sciences - AmericasRoutine monthly operating system patches and security updates will be applied to Kinetic - G – Life Sciences - Americas. During this period, we will implement critical updates to our server operating systems to ensure… | -10828 min | Resolved |
| Oct 15, 2026 | Kinetic - EnterpriseRoutine monthly operating system patches and security updates will be applied to Kinetic - Enterprise. During this period, we will implement critical updates to our server operating systems to ensure the security and… | -10822 min | Resolved |
| Oct 15, 2026 | Prophet 21 - AmericasRoutine monthly operating system patches and security updates will be applied to Prophet 21 - Americas Non-Production SQL servers. During this period, we will implement critical updates to our server operating systems… | -10817 min | Resolved |
| Oct 15, 2026 | Prophet 21 - CanadaRoutine monthly operating system patches and security updates will be applied to Prophet 21 - Canada Non-Production SQL servers. During this period, we will implement critical updates to our server operating systems to… | -10817 min | Resolved |
| Oct 15, 2026 | Prophet 21 - EnterpriseRoutine monthly operating system patches and security updates will be applied to Prophet 21 - Enterprise Non-Production SQL servers. During this period, we will implement critical updates to our server operating systems… | -10817 min | Resolved |
| Oct 7, 2026 | Kinetic - G - AmericasKinetic - G - Americas on cadence customers are scheduled for Pilot/additional update through the Maintenance Track to 2026.100.14 on: From: Tuesday, October 6, 7:00 PM Local Datacenter Time To: Wednesday, October 7… | -8274 min | Resolved |
| Oct 7, 2026 | Kinetic – AmericasKinetic – Americas on cadence and Flex customers are scheduled to receive maintenance to their Pilot/additional environments. Versions vary based on datacenter location and Flex type. Continuous Track customers will… | -8274 min | Resolved |
| Oct 7, 2026 | Kinetic - MT/ExpressKinetic - MT/Express on cadence customers are scheduled for Pilot/additional update through the Maintenance Track to 2026.100.14 on: From: Tuesday, October 6, 7:00 PM Local Datacenter Time To: Wednesday, October 7… | -8274 min | Resolved |
| Oct 6, 2026 | Kinetic – CanadaKinetic – Canada on cadence and Flex customers are scheduled to receive maintenance to their Pilot/additional environments. Versions vary based on datacenter location and Flex type. Continuous Track customers will… | -8214 min | Resolved |
| Oct 6, 2026 | Kinetic – UKKinetic – UK on cadence and Flex customers are scheduled to receive maintenance to their Pilot/additional environments. Versions vary based on datacenter location and Flex type. Continuous Track customers will receive… | -7914 min | Resolved |
| Oct 6, 2026 | Kinetic – GermanyKinetic – Germany on cadence and Flex customers are scheduled to receive maintenance to their Pilot/additional environments. Versions vary based on datacenter location and Flex type. Continuous Track customers will… | -7854 min | Resolved |
| Oct 6, 2026 | Kinetic – United Arab EmiratesKinetic – United Arab Emirates on cadence and Flex customers are scheduled to receive maintenance to their Pilot/additional environments. Versions vary based on datacenter location and Flex type. Continuous Track… | -7734 min | Resolved |
| Oct 6, 2026 | Kinetic – IndiaKinetic – India on cadence and Flex customers are scheduled to receive maintenance to their Pilot/additional environments. Versions vary based on datacenter location and Flex type. Continuous Track customers will… | -7644 min | Resolved |
| Oct 6, 2026 | Kinetic – SingaporeKinetic – Singapore on cadence and Flex customers are scheduled to receive maintenance to their Pilot/additional environments. Versions vary based on datacenter location and Flex type. Continuous Track customers will… | -7494 min | Resolved |
| Oct 6, 2026 | Kinetic – AustraliaKinetic – Australia on cadence and Flex customers are scheduled to receive maintenance to their Pilot/additional environments. Versions vary based on datacenter location and Flex type. Continuous Track customers will… | -7314 min | Resolved |
| Oct 6, 2026 | Epicor Commerce - South East AustraliaEpicor Commerce Southeast Australia - Express, Base, and Signature applications are scheduled for the 2026.1.6 Production Upgrade during a 3-hour window: From: Tuesday, October 6, 7:00 PM Local Datacenter Time To… | -7314 min | Resolved |
| Oct 6, 2026 | Epicor Commerce - US CentralEpicor Commerce US Central - Express, Base, and Signature applications are scheduled for the 2026.1.6 Production Upgrade during a 5-hour window: From: Tuesday, October 6, 2:00 AM Local Datacenter Time To: Tuesday… | -7254 min | Resolved |
| Oct 6, 2026 | Epicor Commerce - UK SouthEpicor Commerce UK South - Express, Base, and Signature applications are scheduled for the 2026.1.6 Production Upgrade during a 3-hour window: From: Tuesday, October 6, 6:00 AM Local Datacenter Time To: Tuesday, October… | -7194 min | Resolved |
| Oct 3, 2026 | Epicor Senior Living - G - AustraliaEpicor Senior Living - G - Australia is scheduled for the Production update to 2026.1.7.104 on: From: Saturday, October 3, 4:00 PM Local Datacenter Time To: Saturday, October 3, 11:00 PM Local Datacenter Time Note that… | -2874 min | Resolved |
| Oct 2, 2026 | Azure Eagle Anywhere MaintenanceThe Network team will be performing maintenance on Thursday October 1st, 2026, in the Azure Eagle Anywhere environment. During this maintenance period connectivity to the Eagle Anywhere Environment will be… | -1314 min | Resolved |
| Oct 1, 2026 | Epicor ECM - US East - GEpicor ECM - US East - G is scheduled for the 26.2.43 Pilot upgrade: From: Thursday, October 1, 5:00 PM Eastern Time To: Thursday, October 1, 8:00 PM Eastern Time This is a routine upgrade that includes quality… | -894 min | Resolved |
| Oct 1, 2026 | Epicor ECM - Asia Pacific SydneyEpicor ECM - Asia Pacific Sydney is scheduled for the 26.2.43 Pilot upgrade: From: Thursday, October 1, 5:00 PM Eastern Time To: Thursday, October 1, 8:00 PM Eastern Time This is a routine upgrade that includes quality… | -894 min | Resolved |
| Oct 1, 2026 | Epicor ECM - US EastEpicor ECM - US East is scheduled for the 26.2.43 Pilot upgrade: From: Thursday, October 1, 5:00 PM Eastern Time To: Thursday, October 1, 8:00 PM Eastern Time This is a routine upgrade that includes quality… | -894 min | Resolved |
| Oct 1, 2026 | Epicor ECM - US WestEpicor ECM - US West is scheduled for the 26.2.43 Pilot upgrade: From: Thursday, October 1, 5:00 PM Eastern Time To: Thursday, October 1, 8:00 PM Eastern Time This is a routine upgrade that includes quality… | -894 min | Resolved |
| Oct 1, 2026 | Epicor ECM - Europe LondonEpicor ECM - Europe London is scheduled for the 26.2.43 Pilot upgrade: From: Thursday, October 1, 5:00 PM Eastern Time To: Thursday, October 1, 8:00 PM Eastern Time This is a routine upgrade that includes quality… | -894 min | Resolved |
| Oct 1, 2026 | Epicor ECM - Central CanadaEpicor ECM - Central Canada is scheduled for the 26.2.43 Pilot upgrade: From: Thursday, October 1, 5:00 PM Eastern Time To: Thursday, October 1, 8:00 PM Eastern Time This is a routine upgrade that includes quality… | -894 min | Resolved |
| Oct 1, 2026 | Quick Ship - US CentralQuick Ship - US Central on cadence customers are scheduled for the 2026.1.8 Production Update: From: Wednesday, September 30, 11:00 PM Local Datacenter Time To: Thursday, October 1, 4:00 AM Local Datacenter Time Note… | 2h 5m | Resolved |
| Oct 1, 2026 | CMP MaintenanceCloud Management Portal is scheduled for maintenance on September 30th, 2026. Portal services will not be available beginning at [09/30/2026 10:30:00 PM CT - 10/01/2026 06:30:00 AM CT] | 2h 35m | Resolved |
| Oct 1, 2026 | Quick Ship - Central CanadaQuick Ship - Central Canada on cadence customers are scheduled for the 2026.1.8 Production Update: From: Wednesday, September 30, 11:00 PM Local Datacenter Time To: Thursday, October 1, 4:00 AM Local Datacenter Time… | 3h 5m | Resolved |
| Oct 1, 2026 | Quick Ship - US Central - GScheduled Maintenance Completed | 2h 0m | Resolved |
| Sep 30, 2026 | Quick Ship - UK SouthScheduled Maintenance Completed | 5h 0m | Resolved |
| Sep 30, 2026 | Epicor CPQ Output Build Delays (US Region)The delays in completing output builds have been resolved. Service has returned to expected levels, and our teams have confirmed stability through monitoring. We apologize for the disruption and appreciate your patience… | 6h 51m | Resolved |
| Sep 30, 2026 | Quick Ship - AustraliaScheduled Maintenance Complete | 3h 0m | Resolved |
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How to Read This Epicor Incident Log
Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Epicor acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.
Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.
The longest single Epicor outage in this window ran 1d 14h, against a mean recovery of 5h 22m. If you depend on Epicor in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.