Extensiv Outage History

28 incidents recorded over the last 365 days, 26 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live Extensiv status100.00% uptime history

Every Recorded Extensiv Incident

Extensiv incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Nov 3, 2026Delayed Charge Sync to Billing ManagerThis incident should now be resolved. All expected charges should now be available. If you are still experiencing this issue please reach out to our Extensiv Support team for further assistance.11h 35mResolved
Sep 28, 2026Connectivity issue with Amazon Seller CentralThis incident has been resolved.1h 45mResolved
Sep 23, 2026USPS Rate Shop IssueWe have resolved the issue impacting USPS Rate Shopping. All functions are now fully operational.3 minResolved
Sep 21, 2026Intermittent OM UI Errors and Performance IssuesThis incident has been resolved.21h 27mResolved
Sep 18, 2026Order Management: Known Issues Following Recent UpdateThe issue has been resolved, and the system is now operating as expected. We will continue monitoring to ensure stability.4h 32mResolved
Sep 10, 2026Issue with Small Parcel label generation and Rate ShopThis incident has been resolved.4h 42mResolved
Aug 27, 2026Outbound Serialization setting disabledThis incident has been resolved.17h 16mResolved
Jul 23, 2026Integration Manager Experiencing OutagesThis incident has been resolved.2h 38mResolved
Jul 23, 2026Integration Manager Database MaintenanceThe scheduled maintenance has been completed.30 minScheduled
Jul 9, 2026Unable to ship using Amazon Buy ShippingThis incident has been resolved.20h 51mResolved
Jul 3, 2026Intermittent Order Management Access DisruptionThe issue affecting the Order Management service has been resolved, and service has been fully restored.2h 19mResolved
Jul 3, 2026Unable to Access Order ManagementThe issue affecting the Order Management service has been resolved, and service has been fully restored. We will continue to monitor the platform as part of our standard operations. Thank you for your patience while we…1h 16mResolved
Jun 3, 2026Users are unable to login to Warehouse Manager from Extensiv HUBWarehouse Manager service has been fully restored and is operating normally. Our team has confirmed that users can successfully access the platform, and we will continue to monitor the service to ensure…7h 30mResolved
Apr 9, 2026Small Parcel: Error when generating labels - "Unable to fetch your request"This incident has been resolved.3h 3mResolved
Mar 10, 2026500 ErrorsOur team has resolved the 500 errors experienced in 3PL Warehouse Manager. If you continue to see additional errors please reach out to the support team for further assistance.7 minResolved
Feb 26, 2026Issue creating Small Parcel LabelsThis incident has been resolved.1h 31mResolved
Feb 16, 2026UCC Label PrintingThis incident is now resolved.5h 13mResolved
Feb 12, 2026Blank PDF produced when generating Small Parcel Labels in PDF formatThis incident has been resolved.1h 50mResolved
Feb 12, 2026Edit BOL Feature producing a PresentationTier ErrorThis incident has been resolved.1h 32mResolved
Feb 11, 2026Etsy Integration DisruptionThis incident has been resolved.5 minResolved
Jan 15, 2026Missing Tracking in Integration ManagerWe recently experienced an issue where tracking was not properly applied to orders through Integration Manager. This issue has now been resolved. New orders will pull tracking as normal, and those previously missed…-1 minResolved
Jan 15, 2026Pages not fully loadingThis incident is resolved. If you continue to experience pages not loading as intended, please reach out to Order Manager Support.4h 0mResolved
Jan 15, 2026SmartScan Pick missing Location or MU FieldThis incident has been resolved.4h 37mResolved
Jan 5, 2026Rate Shop Slowness and TimeoutsThis incident has been resolved.12h 8mResolved
Dec 1, 2025Rate Shopping SlownessOur teams will continue to monitor speeds. If you experience any additional slowness please contact support.3h 22mResolved
Nov 20, 2025Service InterruptionThis incident has been resolved.11 minResolved
Nov 18, 2025Integration Manager access interruptedThis incident has been resolved.23 minResolved
Nov 9, 2025Holiday Season UpgradingThe scheduled maintenance has been completed.3h 0mScheduled

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How to Read This Extensiv Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Extensiv acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single Extensiv outage in this window ran 21h 27m, against a mean recovery of 5h 5m. If you depend on Extensiv in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.