Factory Outage History
8 incidents recorded over the last 365 days, 8 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.
Every Recorded Factory Incident
| Date | Incident | Duration | Status |
|---|---|---|---|
| Sep 18, 2026 | Service Disruption: User AuthenticationThe incident affecting our authentication provider, WorkOS, has been resolved. For full details regarding the resolution, please visit the WorkOS Status Page at https://status.workos.com/incidents/phs2prf38d75 | 13 min | Resolved |
| Aug 25, 2026 | GLM 5.2 unavailable in our EU deploymentGLM 5.2 is available again in EU. | 5 min | Resolved |
| Aug 19, 2026 | DeepSeek V4 Flash DegradedResponse times have recovered to baseline levels. | 28 min | Resolved |
| Aug 11, 2026 | Degraded Minimax M3 availabilityMinimax M3 serving is fully restored. | 1h 57m | Resolved |
| Aug 7, 2026 | OpenAI Models Returning 431 ErrorsWe deployed a backend fix for the errors affecting OpenAI models and have confirmed that error rates returned to normal. Users can resume normal usage; no Factory CLI or Desktop update or other action is required. | 5h 2m | Resolved |
| Aug 1, 2026 | Missions API entitlement mismatchFix has been deployed in production. | 51 min | Resolved |
| Jul 26, 2026 | Login for Windows UsersWindows users faced an issue blocking login on the latest version of the Desktop App. | 0 min | Resolved |
| Jul 23, 2026 | Subscription Lifecycle Actions DownAll actions have fully recovered. | 20 min | Resolved |
Hear about the next one while it is open
Everything above is a record written after the fact. We can email you when the next Factory incident opens instead, at the point where knowing still changes what you do.
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How to Read This Factory Incident Log
Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Factory acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.
Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.
The longest single Factory outage in this window ran 5h 2m, against a mean recovery of 1h 7m. If you depend on Factory in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.