Is FloQast Down?

We have released a fix for this issue, and customers using Egnyte should no longer be experiencing these errors. We are continuing to monitor to ensure stability, and a Root Cause Analysis will be shared here when available. --- [2026-06-02T09:09:25.463-07:00] (identified) The issue has been identified and a fix is being implemented. --- [2026-06-02T08:48:51.140-07:00] (investigating) We are currently investigating reports of errors when refreshing reconciliations and uploading files for customers using our Egnyte integration.

**Summary:** On May 19, 2026, some customers on our US database experienced "Something Went Wrong" errors when attempting to access the FloQast platform. Affected customers were able to restore access by clearing their browser cache. The issue was fully resolved on May 20. **Root Cause:** A recent update to how the platform routes login and authentication requests introduced a misconfiguration in the network path. Under the new routing, certain browser security checks received an unexpected redirect response, which browsers are required to reject per web standards. Once a browser encountered this error, it cached the failure, meaning subsequent requests by the same user continued to fail until the browser cache was cleared. **Immediate Resolution:** The network routing configuration was corrected so that authentication requests reach the intended destination without triggering the redirect. The fix prevents recurrence of the caching problem going forward. **Follow-up Actions:** Additional controls are being put in place to allow the team to respond more quickly to issues with future rollouts, limiting customer impact while investigations are underway. The production deployment pipeline is also being strengthened with additional safeguards to ensure rollback procedures work as expected when needed. --- [2026-05-20T12:42:20.881-07:00] (resolved) A fix has been released for this issue, and customers should no longer receive these "Something Went Wrong" errors. If you continue to receive the error, refreshing your browser will resolve it. We will continue to monitor, and a Root Cause Analysis will be posted here once available. --- [2026-05-19T13:31:58.293-07:00] (identified) We have identified the cause of the issue and are working on a fix. --- [2026-05-19T13:18:26.425-07:00] (investigating) We are currently investigating reports of "Something Went Wrong" errors when loading pages in the application. For any affected customers, clearing your web browser's cache should allow you to access the application while our engineers address the underlying issue.

**Summary:** Between 10:23 AM PT on May 15, 2026, and 4:50 PM PT on May 18, 2026, customers on the APAC database were unable to upload Trial Balance and Chart of Accounts files via the FloQast Connect SFTP server. **Root Cause:** A software update to an internal file-processing component introduced a new configuration requirement that had not been applied to the APAC database environment. As a result, the service was unable to construct the correct address for its internal file handling system, causing all upload attempts to fail. **Immediate Resolution:** The missing configuration was identified and applied to the affected environment, restoring normal upload functionality. Successful file transfers were confirmed shortly thereafter. **Follow-up Actions:** The team is conducting a broader audit to ensure configuration standards are consistently applied across all service environments and databases. Additional safeguards are being added to the deployment process so that configuration requirements introduced by software updates are validated across all affected services before they reach production. --- [2026-05-18T16:47:07.617-07:00] (resolved) We have released a fix for this issue, and Trial Balances uploaded via the FloQast Connect SFTP server are now being successfully processed again. We will continue to monitor and will share a Root Cause Analysis here when it is available. --- [2026-05-18T15:56:01.356-07:00] (investigating) We are currently investigating reports of Trial Balance files not being successfully processed after being sent via the FloQast Connect SFTP server for customers on our APAC database.