Fountain Outage History

60 incidents recorded over the last 365 days, 60 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live Fountain status100.00% uptime history

Every Recorded Fountain Incident

Fountain incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Oct 26, 2026Service OutageIncident has been resolved1h 13mResolved
Oct 21, 2026Dropbox Sign OutageThis incident has been resolved.1h 3mResolved
Oct 1, 2026Phishing Emails Impersonating FountainPlease be wary of emails that are impersonating the Fountain platform.  You will not receive a legitimate email from Fountain asking for your credentials or asking you to set up your security questions. You should never…-8713 minResolved
Sep 30, 2026Service OutageThis incident has been resolved and services have been operating normally since the fix was put in place.1h 17mResolved
Sep 29, 2026Scheduled Maintenance – Fountain Hire Platform (us-2.fountain.com)The scheduled maintenance has been completed42 minResolved
Sep 25, 2026i9 Centre – Ongoing Service IssueThe scheduled maintenance has been completed34 minResolved
Sep 22, 2026Partial Service DegradationThis incident has been resolved.3h 10mResolved
Sep 14, 2026Source dashboard outageThis issue is resolved now.26 minResolved
Aug 14, 2026i9 Centre – Ongoing Service IssueThe scheduled maintenance has been completed21 minResolved
Aug 12, 2026Partial Service DegradationThis incident has been resolved.1h 23mResolved
Jul 31, 2026Requesting Worker Portal Link by Email FailsThis incident has been resolved.33 minResolved
Jul 30, 2026Login issues on Hire UIThis incident has been resolved and login to the Hire UI is fully restored. Thank you for your patience.1h 10mResolved
Jul 25, 2026Scheduled Maintenance – Fountain Platform (Multiple Environments)The scheduled maintenance has been completed and all Fountain environments are operating normally. Thank you for your patience1h 45mResolved
Jul 17, 2026Stale data in Analytics and Warehouse for EU CustomersThis incident has been resolved.23h 51mResolved
Jul 14, 2026Blank Landing PageThis incident has been mitigated in the release earlier today. The team is continuing to monitor for reports of this issue.30h 34mResolved
Jul 14, 2026Compliance Stage unable to loadThis incident has been resolved.3h 36mResolved
Jul 11, 2026Outbound Email Delivery InterruptionThis incident has been resolved.43h 59mResolved
Jul 6, 2026Document Signature Display ErrorsWe've resolved the issue that caused signatures to display incorrectly on some documents. The underlying causes have been fixed, and all new documents are now signing and rendering correctly. We're completing a final…366h 55mResolved
Jun 30, 2026Manual Applicant Transitions to a StageThis incident has been resolved.40 minResolved
Jun 30, 2026Timesheet overtime processing is slower than normalThis incident has been resolved.1h 15mResolved
Jun 24, 2026Platform Severely DegradedThis incident has been resolved.6h 17mResolved
Jun 23, 2026Background Processing OutageThis incident has been resolved.6 minResolved
Jun 22, 2026Service Disruption Due to Third-Party Provider IssuesCloudflare's traffic engineering efforts have successfully mitigated the majority of congestion and packet drops.4h 1mResolved
Jun 19, 2026i9 Centre – Ongoing Service IssueThe scheduled maintenance has been completed25 minResolved
Jun 16, 2026Partial Analytics Service DegradationThis incident has been resolved.1h 37mResolved
Jun 12, 2026Analytics Service DegradationThis incident has been resolved.1h 28mResolved
Jun 5, 2026Worker Automation Processing DelaysThis incident has been resolved.24 minResolved
Jun 1, 2026Partial Service DegradationThe incident has been resolved and all warehouse connections are fully operational.1h 6mResolved
May 31, 2026Planned downtime - Fountain application on amazon-mm and us-4The scheduled maintenance has been completed.21 minResolved
May 31, 2026Planned downtime - Fountain application on eu-1The scheduled maintenance has been completed.6 minResolved
May 30, 2026Planned downtime - Fountain application on ap-1The scheduled maintenance has been completed.7 minResolved
May 30, 2026Planned Maintenance – Fountain HireThis incident has been resolved.23 minResolved
May 30, 2026Planned downtime - Fountain application on amazon-eu-dsp and ceracareThe scheduled maintenance has been completed.17 minResolved
May 19, 2026Slowness with HireThis incident has been resolved.1h 57mResolved
May 18, 2026Issues logging in to us-2This incident has been resolved.21 minResolved
May 12, 2026Cue agent service disruptionThis incident has been resolved.19 minResolved
May 6, 2026Cue agent service disruptionThis incident is resolved1h 7mResolved
May 5, 2026Delays in automations and segment assignationThis incident has been resolved.1h 24mResolved
May 4, 2026Login IssuesThis incident has been resolved.27h 1mResolved
Apr 28, 2026Cue agent service disruptionThis incident has been resolved.55 minResolved
Mar 25, 2026Stale Analytics DataThis incident has been resolved.3h 46mResolved
Mar 10, 2026AI Recruiter Configuration IssueThe issue affecting the AI Recruiter configuration experience has been resolved. Users should now be able to access and update AI interview settings normally. Our team will continue to monitor the system to ensure…22 minResolved
Mar 6, 2026Analytics Performance DegradationAnalytics performance has returned to normal and all functionality is operating as expected. We will continue to monitor the system to ensure stability.1h 14mResolved
Feb 23, 2026Service Disruption – US-East-2 RegionService in the US-East-2 region has been fully restored. All systems are operating normally. Thank you for your patience.18 minResolved
Feb 22, 2026Planned downtime - Fountain application in us-east-1 (us-4.fountain.com)The scheduled maintenance has been completed1h 21mResolved
Feb 22, 2026Planned downtime - Fountain hire application in us-east-2 (us-2.fountain.com)The scheduled maintenance has been completed1h 40mResolved
Feb 21, 2026Ongoing Service Disruption Following Scheduled MaintenanceThe issue affecting Change Data Capture (CDC) processes following the database upgrade has been resolved. All core functionality and downstream systems are now operating normally. We are continuing to monitor system…1h 28mResolved
Feb 21, 2026Planned Maintenance – Fountain HireThis incident has been resolved.5h 49mResolved
Feb 19, 2026Fountain Hire Go - Ongoing Service IssueThis incident has been resolved.1h 42mResolved
Feb 19, 2026i9 Centre – Ongoing Service IssueThe scheduled maintenance has been completed43 minResolved
Feb 18, 2026Intermittent Analytics Feature IssueAll analytics features are functioning properly and the incident has been resolved.2h 1mResolved
Feb 12, 2026Service Degradation – Applicant SearchThe issue affecting the Applicant Search functionality has been resolved. All systems are operating normally at this time. We will continue to monitor performance to ensure ongoing stability.59 minResolved
Jan 26, 2026Worker Experience services are currently partially unreachableThis incident has been resolved.54 minResolved
Jan 16, 2026i9 Centre – Ongoing Service IssueThe scheduled maintenance has been completed2h 0mResolved
Dec 19, 2025i9 Centre – Ongoing Service IssueThe scheduled maintenance has been completed40 minResolved
Dec 16, 2025Analytics Data Refresh DelayedThis incident has been resolved.19h 8mResolved
Dec 14, 2025Planned downtime - Fountain application in us-east-2 (us-2.fountain.com)The scheduled maintenance has been completed38 minResolved
Dec 5, 2025Service Degradation: I-9 & W-4 Center AvailabilityThis incident has been resolved.4 minResolved
Nov 20, 2025E-Verify Intermittent AvailabilityThis incident has been resolved.108h 56mResolved
Nov 12, 2025E-Verify Intermittent AvailabilityE-Verify availability has returned to normal. All functionality is operational, and we have confirmed stable performance. We will continue to monitor, but no further impact is expected.183h 6mResolved

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How to Read This Fountain Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Fountain acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single Fountain outage in this window ran 15d 6h, against a mean recovery of 14h 46m. If you depend on Fountain in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.