Fullstory Outage History
43 incidents recorded over the last 365 days, 26 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.
Every Recorded Fullstory Incident
| Date | Incident | Duration | Status |
|---|---|---|---|
| Nov 6, 2026 | Scheduled Maintenance (NA1 Data Center & EU1 Data Center)Fullstory will be conducting scheduled maintenance on November 5th, 2026 from 8:00 PM to 10:00 PM (ET). Customers may experience partial search and API unavailability as well as potential indexing delays during the… | 2h 0m | Scheduled |
| Nov 4, 2026 | [Resolved] Delayed Session Data Availability (NA1 & EU1 Data Centers)From November 2, 2026 at 11:00 AM (ET) to November 3, 2026 at 4:10 PM (ET), there was an issue that caused delays in session data availability in the Fullstory Web Application. During this time, entry page, exit page… | -934 min | Resolved |
| Nov 4, 2026 | Delays in syncing to S3 data warehouses (EU1)Backlogged warehouse data has been successfully synced. If you have any questions or are experiencing any continued issues, please don't hesitate to reach out to our team at support@fullstory.com. | 8h 46m | Resolved |
| Oct 29, 2026 | Scheduled Maintenance (NA1 Data Center & EU1 Data Center)Scheduled maintenance is currently in progress. We will provide updates as necessary. | 3h 0m | Scheduled |
| Oct 14, 2026 | Scheduled Maintenance (NA1 Data Center & EU1 Data Center)The scheduled maintenance has been completed. | 2h 0m | Scheduled |
| Sep 30, 2026 | Scheduled Maintenance (NA1 Data Center & EU1 Data Center)The scheduled maintenance has been completed. | 2h 0m | Scheduled |
| Sep 24, 2026 | Failure to load assets during playback for sessions (EU1 Data Center)A change was made on the 23rd of September to how URLs for captured assets are resolved; this inadvertently led to playback being broken for sessions in the EU1 Data Center. This was fixed by rolling back this change at… | -929 min | Resolved |
| Sep 7, 2026 | Delayed Session Data Availability for a Subset of NA1 Data Center OrgsThis incident has now been resolved. If you are experiencing any issues past 6:15 PM (ET), please email us at support@fullstory.com. | 7h 14m | Resolved |
| Sep 7, 2026 | Delayed Session Data Availability for a Subset of NA1 Data Center OrgsWe have implemented a fix for an issue that’s caused delays in some session data availability, contributed to degraded search and dashboard performance, and potentially delayed alert notifications in Fullstory the… | 0 min | Resolved |
| Sep 7, 2026 | Delayed Session Data Availability for a Subset of NA1 Data Center OrgsWe have implemented a fix for an issue that's caused delays in some session data availability, contributed to degraded search and dashboard performance, and potentially delayed alert notifications in Fullstory the… | 0 min | Resolved |
| Sep 3, 2026 | Scheduled Maintenance (NA1 Data Center & EU1 Data Center)The scheduled maintenance has been completed. | 2h 0m | Scheduled |
| Sep 1, 2026 | Multiple Fullstory Services Unavailable (NA1 Data Center)The issue reported by our cloud infrastructure provider (Google Cloud Platform) is now resolved and Fullstory services are fully operational as of September 1st, 2026 at 4:32 PM (ET). Any backlogged data is currently… | 5h 17m | Resolved |
| Aug 28, 2026 | Scheduled Maintenance (EU1 Data Center)Fullstory will be conducting scheduled maintenance on August 28, 2026 from 7:00PM to 9:00PM (EDT). Customers with accounts in our EU1 Data Center may experience partial search and API unavailability as well as potential… | 2h 0m | Scheduled |
| Aug 27, 2026 | Scheduled Maintenance (EU1 Data Center)Fullstory will be conducting scheduled maintenance on August 27, 2026 from 7:00PM to 9:00PM (EDT). Customers with accounts in our EU1 Data Center may experience partial search and API unavailability as well as potential… | 2h 0m | Scheduled |
| Aug 26, 2026 | Scheduled Maintenance (EU1 Data Center)The scheduled maintenance has been completed. | 2h 0m | Scheduled |
| Aug 18, 2026 | Delays for Warehouse Customers in NA1 Data CenterThe issue that caused delays for Silver Schema warehouse customers in the NA1 region has been resolved and service is back to full operation as of August 18th, 2026 at 4:23 PM ET. If you have any questions or are… | 2h 26m | Resolved |
| Aug 7, 2026 | Guides & Surveys: Users unable to create or edit tours and smart tips; end-user content delivery disruption (NA1 & EU1)From 7:58pm UTC on the 6th of August, users in NA1 & EU1 organisations with Guides & Surveys enabled were unable to create or edit tours and smart tips. There was also some disruption of end-user content delivery… | -1120 min | Resolved |
| Jul 23, 2026 | Anywhere: Warehouse - Delayed data syncs in NA1 Data CenterThis incident is resolved. The underlying BigQuery degradation has been mitigated, and the data transformation layer that Fullstory uses for Anywhere: Warehouse in NA1 has returned to normal operation. Any syncs that… | 5h 11m | Resolved |
| Jul 16, 2026 | Google outage degrading some StoryAI featuresThis incident has been resolved | 2h 2m | Resolved |
| Jul 8, 2026 | [Resolved] Incorrect filter values on default metrics, NA1 Data CenterBetween July 6, 2026 at 8:47 AM EDT and July 7, 2026 at 12:00 PM EDT, incorrect filter configurations were intermittently applied to the default canned metrics (Users Today, Sessions Today, Error Rate, and Avg Page Load… | -3345 min | Resolved |
| Jul 2, 2026 | Scheduled Maintenance (NA1 Data Center)The scheduled maintenance has been completed. | 1h 0m | Scheduled |
| Jun 23, 2026 | Scheduled Maintenance (NA1 Data Center & EU1 Data Center)The scheduled maintenance has been completed. | 2h 0m | Scheduled |
| Jun 11, 2026 | Guides & Surveys content delivery degradedThis incident has been resolved. Guides, tours, surveys, and smart tips are now delivering normally for end users in the NA data center. We apologize for the disruption and are implementing additional safeguards to… | 3h 10m | Resolved |
| Jun 11, 2026 | Metric Alerts Firing IncorrectlyAs of 9:36 AM ET on June 11, 2026, this issue is resolved. A feature flag introduced as part of our multi-metric support rollout caused alert evaluations to diverge from actual metric values, resulting in Metric Alerts… | 3h 17m | Resolved |
| Jun 8, 2026 | Delayed Session Processing - EU1 Data CenterThis issue is now resolved. If you notice any further delays in analytics indexing or data warehouse syncing reach out to support@fulltory.com. | 49 min | Resolved |
| Jun 5, 2026 | NA Data Center: Session Processing Backlog and Partial Data LossOn April 6th, 2026, we introduced a limit on the number of pages that can be recorded in a single session to ensure optimal performance. An unexpected side effect caused our systems to continue collecting excess session… | -42524 min | Resolved |
| Jun 3, 2026 | Scheduled Maintenance (NA1 Data Center & EU1 Data Center)The scheduled maintenance has been completed. | 2h 0m | Scheduled |
| May 27, 2026 | Scheduled Maintenance (NA1 Data Center & EU1 Data Center)The scheduled maintenance has been completed. | 2h 0m | Scheduled |
| May 19, 2026 | NA Data Center: Session Processing Backlog and Partial Data LossOn April 6th, 2026, we introduced a limit on the number of pages that can be recorded in a single session to ensure optimal performance. An unexpected side effect caused our systems to continue collecting excess session… | -62551 min | Resolved |
| May 13, 2026 | Scheduled Maintenance (NA1 Data Center & EU1 Data Center)The scheduled maintenance has been completed. | 2h 0m | Scheduled |
| Mar 18, 2026 | Scheduled MaintenanceThe scheduled maintenance has been completed. | 3h 0m | Scheduled |
| Mar 17, 2026 | Data transport to data warehouse significantly delayed for some customers2026/02/24 Data transport to data warehouse significantly delayed for some customers This postmortem details the customer impact, the root cause of what happened, how we addressed the problem, and how we will prevent… | 0 min | Resolved |
| Feb 27, 2026 | Delayed session processingThis incident in the EU1 region has been resolved. All data processing delays have been cleared, and all systems are now operating normally. | 6h 30m | Resolved |
| Feb 25, 2026 | Delays for Warehouse Customers in EU1 Data CenterCorrection: The issue began at approximately 18:40 ET, not 18:40 UTC as previously stated. We have resolved the issue that was causing delays for our warehouse customers in the EU1 region, and all systems are now fully… | 5h 46m | Resolved |
| Feb 18, 2026 | Playback functionality down (EU1 Data Center)We experienced a service disruption in our EU1 region that impacted playback functionality from 8:45 AM to 9:37 AM UTC. We apologize for any inconvenience this may have caused. | 0 min | Resolved |
| Feb 13, 2026 | Elevated error rates and delayed processing for NAFrom 1:04 PM to 1:26 PM EST, Fullstory experienced elevated error rates for session capture and some areas of the app. This also caused slight processing delays that lasted until about 2:00 PM EST. There was minimal to… | 0 min | Resolved |
| Feb 5, 2026 | Scheduled MaintenanceThe scheduled maintenance has been completed. | 3h 0m | Scheduled |
| Jan 23, 2026 | Get Session API Unavailable (NA and EU Data Centers)From January 22, 2026 at 12:54 PM ET through January 23, 2026 at 11:26 AM ET, the Get Session API was unintentionally unavailable. Any requests to Get Session API may have incorrectly responded with HTTP 403 for valid… | -1449 min | Resolved |
| Jan 22, 2026 | Scheduled MaintenanceThe scheduled maintenance has been completed. | 2h 0m | Scheduled |
| Dec 19, 2025 | Elevated server API error rates for EUThis incident has been resolved. | 2h 49m | Resolved |
| Dec 11, 2025 | Scheduled MaintenanceThe scheduled maintenance has been completed. | 2h 0m | Scheduled |
| Nov 18, 2025 | Delayed session processingThis incident has been resolved. | 1h 15m | Resolved |
| Nov 12, 2025 | GetSegments and ListSegments APIs UnavailableA fix was released November 13 at 6:10pm (EST) for the GetSegments and ListSegments API issue. All issues are now resolved. During the outage window, any requests to either of these APIs (to retrieve either a list of… | 29h 34m | Resolved |
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How to Read This Fullstory Incident Log
Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Fullstory acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.
Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.
The longest single Fullstory outage in this window ran 1d 5h, against a mean recovery of 3h 20m. If you depend on Fullstory in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.