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Is Gladly Down?

SaaSLive status, outages, and incident history

No. Gladly is up right now.

Every monitored Gladly system is operational as of November 9, 2026. PulsAPI did not find an outage in its latest check of the official status feed.

OperationalChecked 3m agoLive · every 60s

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Official Gladly status page
How we know: the official Gladly status page, PulsAPI's own check (every 60 seconds), and outage reports from engineers. How PulsAPI monitoring works

Status report

Gladly Status Summary

As of 03:52 UTC on 9 November 2026, Gladly is operational. PulsAPI checked Gladly's official status page and found 18 of 18 components operational, with no active incidents. Over the last 30 days PulsAPI measured 100.00% uptime for Gladly, counting degraded performance as up. The latest incident, "Voice functionality issues", was on Nov 5, 2026 and lasted 16 min.

Cite as: PulsAPI, “Gladly status”, checked 9 November 2026, 03:52 UTC. https://www.pulsapi.com/services/gladly

Gladly Component Status

The main Gladly systems on this page. All 18 are operational right now.

18operational
Admin
Operational
APIs, Webhooks and Integrations
Operational
Channel - Chat
Operational

15 more components tracked

Their status is in the bar above. Free accounts see every component by name.

Also tracking Channel - Email, Channel - Facebook Messenger, Channel - Instagram, Channel - SMS, Channel - Voice, Channel - WhatsApp, Gladly AI Solution, Gladly Structured Threads Solution, Gladly Team Solution, Login, Payments, Reporting, and 3 more.

See all of them free

Component statuses may change independently during partial outages.

Recent Gladly Outages & Incidents

Incident history from the official Gladly status page, including resolution updates.

Voice functionality issuesResolved Nov 5, 2026 · 16 minResolved

After actively monitoring system performance, we are happy to report that this issue is now resolved and Gladly is fully operational. We will distribute a thorough Root Cause Analysis (RCA) for this incident via email as soon as possible. The RCA will contain details on root cause, incident timeline, recovery steps, and remediation steps. Please contact <a href="https://help.gladly.com/docs/contact-gladly-support" target="_blank">Gladly Support</a> should you have any questions or use this <a href="https://gladly.atlassian.net/servicedesk/customer/portal/3/group/6/create/36" target="_blank">alternative form</a> if you are unable to access the Help page. --- [2026-11-05T13:00:46.243-08:00] (investigating) We are continuing to investigate this issue. --- [2026-11-05T12:56:52.060-08:00] (investigating) Gladly is investigating voice functionality issues. We are continuing to work on a resolution, and will continue updating this page every 30 minutes or sooner. Please contact <a href="https://help.gladly.com/docs/contact-gladly-support" target="_blank">Gladly Support</a> should you have any questions or use this <a href="https://gladly.atlassian.net/servicedesk/customer/portal/3/group/6/create/36" target="_blank">alternative form</a> if you are unable to access the Help page.

Intermittent Issues With RoutingResolved Nov 2, 2026 · 3h 5mResolved

We have confirmed that the fix in place has resolved this issue. Please contact <a href="https://help.gladly.com/docs/contact-gladly-support" target="_blank">Gladly Support</a> should you have any questions or use this <a href="https://gladly.atlassian.net/servicedesk/customer/portal/3/group/6/create/36" target="_blank">alternative form</a> if you are unable to access the Help page. --- [2026-11-02T12:12:50.118-08:00] (monitoring) A fix was deployed for this issue at ~11:00 AM PT, and we will continue to monitor. We recommend agents clear their cache and cookies before logging back into Gladly. Please contact <a href="https://help.gladly.com/docs/contact-gladly-support" target="_blank">Gladly Support</a> should you have any questions or use this <a href="https://gladly.atlassian.net/servicedesk/customer/portal/3/group/6/create/36" target="_blank">alternative form</a> if you are unable to access the Help page. --- [2026-11-02T11:58:20.957-08:00] (monitoring) A fix has been deployed for this issue, and we will continue to monitor. We will post a final update when fully resolved. Please contact <a href="https://help.gladly.com/docs/contact-gladly-support" target="_blank">Gladly Support</a> should you have any questions or use this <a href="https://gladly.atlassian.net/servicedesk/customer/portal/3/group/6/create/36" target="_blank">alternative form</a> if you are unable to access the Help page. --- [2026-11-02T11:15:55.801-08:00] (monitoring) We have resolved an issue causing intermittent routing and profile latency between ~10:45 AM PT - 11:00 AM PT. Please contact <a href="https://help.gladly.com/docs/contact-gladly-support" target="_blank">Gladly Support</a> should you have any questions or use this <a href="https://gladly.atlassian.net/servicedesk/customer/portal/3/group/6/create/36" target="_blank">alternative form</a> if you are unable to access the Help page.

Intermittent Issues with Login and RoutingResolved Oct 23, 2026 · 1h 10mResolved

After actively monitoring system performance, we are happy to report that this issue is now resolved and Gladly is fully operational. We will distribute a thorough Root Cause Analysis (RCA) for this incident via email as soon as possible. The RCA will contain details on root cause, incident timeline, recovery steps, and remediation steps. Please contact <a href="https://help.gladly.com/docs/contact-gladly-support" target="_blank">Gladly Support</a> should you have any questions or use this <a href="https://gladly.atlassian.net/servicedesk/customer/portal/3/group/6/create/36" target="_blank">alternative form</a> if you are unable to access the Help page. --- [2026-10-23T09:23:00.384-07:00] (monitoring) We have implemented a fix for this issue and are monitoring. Agents may need to clear their cache and cookies before logging back in. Please contact <a href="https://help.gladly.com/docs/contact-gladly-support" target="_blank">Gladly Support</a> should you have any questions or use this <a href="https://gladly.atlassian.net/servicedesk/customer/portal/3/group/6/create/36" target="_blank">alternative form</a> if you are unable to access the Help page. --- [2026-10-23T09:04:26.595-07:00] (identified) We have identified potential root cause connected to Cloudflare. We are investigating mitigation options and will post here every 30 minutes or when an update is available - whichever comes first. Please contact <a href="https://help.gladly.com/docs/contact-gladly-support" target="_blank">Gladly Support</a> should you have any questions or use this <a href="https://gladly.atlassian.net/servicedesk/customer/portal/3/group/6/create/36" target="_blank">alternative form</a> if you are unable to access the Help page. --- [2026-10-23T08:43:02.843-07:00] (investigating) We are investigating reports of intermittent issues with login and routing. Please contact <a href="https://help.gladly.com/docs/contact-gladly-support" target="_blank">Gladly Support</a> should you have any questions or use this <a href="https://gladly.atlassian.net/servicedesk/customer/portal/3/group/6/create/36" target="_blank">alternative form</a> if you are unable to access the Help page.

Gladly Uptime History

Daily uptime recorded by PulsAPI over the last 90 days, with the days that carried a Gladly incident marked. Each day is measured from our own checks, so the record continues even when the vendor publishes nothing.

Uptime history1 day observed
Nov 9100.00% averageNov 9

Live Gladly Outage Reports

Problems reported by engineers using Gladly. Reports often appear 10 to 20 minutes before the official status page moves, and stay on this page for 90 days.

Reports, last 24 hours0 total
24h agoNothing reportednow

No Gladly problems reported yet.

Something wrong with Gladly on your end?

Reports are anonymous, take about ten seconds, and help the next engineer who checks.

About Gladly

Is Gladly down? Its official status page at gladly.statuspage.io reports on 18 components, including Gladly Team Solution, Gladly Structured Threads Solution (Legacy) and Admin. PulsAPI checks it every few minutes and can alert you when Gladly reports an incident.

Over the past 30 days, PulsAPI has measured Gladly uptime at 100.00%. Response times, incident history, and SLA tracking for Gladly are available on the PulsAPI dashboard.

Gladly Status FAQ

Is Gladly down right now?

The verdict at the top of this page comes from the latest poll of the official Gladly status feed and refreshes automatically, so you are not looking at a stale cached answer. PulsAPI re-checks it every 60 seconds.

What should I do if Gladly is not working?

Check the component list on this page first to see if your failure matches a known outage. If it does, you can report the issue for other engineers, follow the incident timeline for vendor updates, and run any fallback your app supports until Gladly recovers.

How do I check Gladly uptime history?

PulsAPI tracks Gladly uptime over 30, 60, and 90-day rolling windows. The current 30-day uptime is 100.00%. The 90-day uptime strip on this page is public: no account needed. A free account adds alerts whenever Gladly changes state, plus 15 days of incident detail; Pro extends that to 90 days and Business to 13 months.

How fast does PulsAPI detect Gladly outages?

PulsAPI reads the official Gladly status page. PulsAPI re-checks it every 60 seconds. Alerts reach Slack, Discord, Microsoft Teams, PagerDuty, or email once a change has held for 5 minutes, so a one-minute blip does not page you.

Does PulsAPI track individual Gladly components?

Yes. PulsAPI monitors 18 individual Gladly components, so you can see which service or region is affected instead of a generic "service degraded" banner.

Can I get alerts when Gladly goes down?

Yes. Create a free account and subscribe to Gladly: the free plan covers three services with unlimited email alerts and no monthly notification cap. Paid plans lift the monitor limit entirely (Pro and above do not meter how many vendors you watch) and route the same alerts into Slack, Discord, Microsoft Teams, PagerDuty and webhooks.

How do I report an issue with Gladly to the community?

Click "Report an issue" at the top of this page, pick the issue type and severity, and optionally add your region and a short note. Reports are anonymous and help other engineers spot Gladly problems early. Official status pages often lag real incidents by 10 to 20 minutes.

Is there a free way to monitor Gladly?

Yes. The free plan covers 3 monitored services with unlimited email alerts, permanently, so Gladly plus two more costs nothing. Every new account also opens with a 30-day Business trial (unlimited monitors, Slack alerts, SLA reporting) with no credit card.

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