GlossGenius Outage History
10 incidents recorded over the last 365 days, 10 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.
Every Recorded GlossGenius Incident
| Date | Incident | Duration | Status |
|---|---|---|---|
| Oct 28, 2026 | Client Membership Renewal IssuesWe’re investigating an issue causing some client membership renewals to fail. Our team is working to identify the cause and resolve the issue as quickly as possible. We’ll share updates as more information becomes… | 3h 30m | Resolved |
| Oct 27, 2026 | We may be experiencing some service interruptionsWe are aware that the Marketing Assistant text and email writer, Service recommendations, and waitlist are currently experiencing disruptions that may be affecting some of our users. Our engineering team is… | 1h 32m | Resolved |
| Oct 21, 2026 | Issues with Receiving ReportsWe are aware that some users may be experiencing issues when requesting reports to be sent to their email address. Our engineering team is investigating and working to resolve the issue. As a workaround, you can… | 170h 16m | Resolved |
| Oct 14, 2026 | Online BookingOur engineers have identified the root cause of the issue affecting client booking and are implementing a fix. Some users may begin to see improvements as we roll out the resolution. Thank you for your patience, and we… | 15h 9m | Resolved |
| Sep 29, 2026 | Text Marketing Campaigns Not SendingSome users may have experienced an issue that prevented text marketing campaigns from being sent. Our Engineering team is investigating and working to identify the underlying cause. We’ll share additional updates as we… | 380h 55m | Resolved |
| Sep 25, 2026 | Payment Processing - Gratuity Our engineers have identified the root cause of the issue affecting payment processing and are implementing a fix. Some users may begin to see improvements as we roll out the resolution. Thank you for your patience, and… | 44 min | Resolved |
| Sep 23, 2026 | Reporting and Slowdown: InvestigatingWe're aware that reports, dashboard metrics, and report exports are currently loading slowly or timing out for some users. You may also notice that the AI chat assistant is unable to pull up business data, and a small… | 40 min | Resolved |
| Sep 22, 2026 | We may be experiencing some service interruptions.We are aware of an issue affecting some packages, memberships, and gift cards. Payments for these purchases went through as expected, but the purchased package, membership, or gift card may not appear on the client’s… | 2h 50m | Resolved |
| Sep 7, 2026 | Service DisruptionOur engineers identified the cause of the issue affecting both the mobile app and desktop and have successfully implemented a fix. Services are now working again, and we're continuing to monitor performance closely to… | 37 min | Resolved |
| Aug 10, 2026 | GlossGenius App & Web DisruptionWe’re currently experiencing a disruption affecting the GlossGenius app and web browser. Our engineering team is actively investigating the issue and working to restore service as quickly as possible. We apologize for… | 2h 36m | Resolved |
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How to Read This GlossGenius Incident Log
Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before GlossGenius acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.
Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.
The longest single GlossGenius outage in this window ran 15d 20h, against a mean recovery of 2d 9h. If you depend on GlossGenius in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.