Groove Outage History
4 incidents recorded over the last 365 days, 4 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.
Every Recorded Groove Incident
| Date | Incident | Duration | Status |
|---|---|---|---|
| May 28, 2026 | SMTP - Mail delivery issuesThis incident has been resolved. | 4h 13m | Resolved |
| May 12, 2026 | Web application and API outageThis incident has been resolved. | 3h 28m | Resolved |
| May 11, 2026 | Web application and API outageThis incident has been resolved. | 14 min | Resolved |
| Apr 11, 2026 | Audit system errors causing degraded performanceSome operations including logins, ticket creation, contact updates, and email ingestion experienced intermittent failures. We identified and resolved an issue with an internal database table that had reached a storage… | -608 min | Resolved |
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How to Read This Groove Incident Log
Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Groove acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.
Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.
The longest single Groove outage in this window ran 4h 13m, against a mean recovery of 2h 38m. If you depend on Groove in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.