Guidewire Outage History

178 incidents recorded over the last 365 days, 26 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live Guidewire status100.00% uptime history

Every Recorded Guidewire Incident

Guidewire incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Feb 1, 2027GWCP NPE and PreProduction EMEA Tenant + Atmos (v 1.141)Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their…6h 0mScheduled
Feb 1, 2027GWCP NPE and PreProduction CANADA Tenant + Atmos (v 1.141)Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their…6h 0mScheduled
Jan 31, 2027GWCP Production AMER/CAN Tenant (v 1.140)Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage…6h 0mScheduled
Jan 30, 2027GWCP Production EMEA Tenant (v 1.140)Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage…6h 0mScheduled
Jan 30, 2027GWCP Production APAC Tenant (v 1.140)Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage…6h 0mScheduled
Jan 20, 2027GWCP NPE and PreProduction APAC Tenant (v 1.140)Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite…6h 0mScheduled
Jan 20, 2027GWCP NPE and PreProduction AMER Tenant (v 1.140)Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite…6h 0mScheduled
Jan 18, 2027GWCP NPE and PreProduction EMEA Tenant (v 1.140)Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite…6h 0mScheduled
Jan 18, 2027GWCP NPE and PreProduction CANADA Tenant (v 1.140)Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite…6h 0mScheduled
Jan 17, 2027GWCP Production AMER/CAN Tenant + Atmos (v 1.139)Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage…6h 0mScheduled
Jan 16, 2027GWCP Production EMEA Tenant + Atmos (v 1.139)Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage…6h 0mScheduled
Jan 16, 2027GWCP Production APAC Tenant + Atmos (v 1.139)Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage…6h 0mScheduled
Jan 6, 2027GWCP NPE and PreProduction APAC Tenant + Atmos (v 1.139)Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their…6h 0mScheduled
Jan 6, 2027GWCP NPE and PreProduction AMER Tenant + Atmos (v 1.139)Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their…6h 0mScheduled
Jan 4, 2027GWCP NPE and PreProduction EMEA Tenant + Atmos (v 1.139)Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their…6h 0mScheduled
Jan 4, 2027GWCP NPE and PreProduction CANADA Tenant + Atmos (v 1.139)Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their…6h 0mScheduled
Dec 20, 2026GWCP Production AMER/CAN Tenant (v1.138)Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage…6h 0mScheduled
Dec 19, 2026GWCP Production EMEA Tenant (v1.138)Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage…6h 0mScheduled
Dec 19, 2026GWCP Production APAC Tenant (v1.138)Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage…6h 0mScheduled
Dec 9, 2026GWCP NPE and PreProduction APAC Tenant (v1.138)Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite…6h 0mScheduled
Dec 9, 2026GWCP NPE and PreProduction AMER Tenant (v1.138)Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite…6h 0mScheduled
Dec 7, 2026GWCP NPE and PreProduction EMEA Tenant (v1.138)Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite…6h 0mScheduled
Dec 7, 2026GWCP NPE and PreProduction CANADA Tenant (v1.138)Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite…6h 0mScheduled
Dec 6, 2026GWCP Production AMER/CAN Tenant + Atmos (v.1.137)Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage…6h 0mScheduled
Dec 5, 2026GWCP Production EMEA Tenant + Atmos (v.1.137)Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage…6h 0mScheduled
Dec 5, 2026GWCP Production APAC Tenant + Atmos (v.1.137)Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage…6h 0mScheduled
Nov 25, 2026GWCP NPE and PreProduction APAC Tenant + Atmos (v.1.137)Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their…6h 0mScheduled
Nov 25, 2026GWCP NPE and PreProduction AMER Tenant + Atmos (v.1.137)Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their…6h 0mScheduled
Nov 23, 2026GWCP NPE and PreProduction EMEA Tenant + Atmos (v.1.137)Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their…6h 0mScheduled
Nov 23, 2026GWCP NPE and PreProduction CANADA Tenant + Atmos (v.1.137)Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their…6h 0mScheduled
Nov 22, 2026GWCP Production AMER/CAN Tenant (v.1.136)Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage…6h 0mScheduled
Nov 22, 2026GWCP Production AMER/CAN Tenant (v.1.136)Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage…6h 0mScheduled
Nov 21, 2026GWCP Production EMEA Tenant (v.1.136)Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage…6h 0mScheduled
Nov 21, 2026GWCP Production EMEA Tenant (v.1.136)Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage…6h 0mScheduled
Nov 21, 2026GWCP Production APAC Tenant (v.1.136)Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage…6h 0mScheduled
Nov 21, 2026GWCP Production APAC Tenant (v.1.136)Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage…6h 0mScheduled
Nov 11, 2026GWCP NPE and PreProduction APAC Tenant (v.1.136)Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite…6h 0mScheduled
Nov 11, 2026GWCP NPE and PreProduction APAC Tenant (v.1.136)Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite…6h 0mScheduled
Nov 11, 2026GWCP NPE and PreProduction AMER Tenant (v.1.136)Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite…6h 0mScheduled
Nov 11, 2026GWCP NPE and PreProduction AMER Tenant (v.1.136)Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite…6h 0mScheduled
Nov 9, 2026GWCP NPE and PreProduction EMEA Tenant (v.1.136)Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite…6h 0mScheduled
Nov 9, 2026GWCP NPE and PreProduction EMEA Tenant (v.1.136)Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite…6h 0mScheduled
Nov 9, 2026GWCP NPE and PreProduction CANADA Tenant (v.1.136)Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite…6h 0mScheduled
Nov 9, 2026GWCP NPE and PreProduction CANADA Tenant (v.1.136)Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite…6h 0mScheduled
Nov 8, 2026INOW GWCP non disruptive maintenance (PROD)Guidewire will be conducting standard platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their INOW application within…6h 0mScheduled
Nov 8, 2026INOW GWCP non disruptive maintenance (PROD)Guidewire will be conducting standard platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their INOW application within…6h 0mScheduled
Nov 1, 2026GWCP v.1.135 Security Patch for AMER Production MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary.6h 0mScheduled
Oct 31, 2026GWCP v.1.135 Security Patch for EMEA Production MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary.6h 0mScheduled
Oct 31, 2026GWCP v.1.135 Security Patch for APAC Production MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary.6h 0mScheduled
Oct 31, 2026GWCP Canada Production Database UpgradeScheduled maintenance is currently in progress. We will provide updates as necessary.6h 0mScheduled
Oct 30, 2026GWCP v.1.135 Security Patch for EMEA NPE and PreProduction MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary.6h 0mScheduled
Oct 30, 2026GWCP v.1.135 Security Patch for APAC NPE and PreProduction MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary.6h 0mScheduled
Oct 30, 2026GWCP v.1.135 Emergency Security Patch for AMER NPE and PreProduction MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary.6h 0mScheduled
Oct 30, 2026GWCP v.1.135 Emergency Security Patch for CANADA NPE and PreProduction MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary.6h 0mScheduled
Oct 26, 2026GWCP NPE and PreProduction CANADA Tenant (v.1.136)Scheduled maintenance is currently in progress. We will provide updates as necessary.6h 0mScheduled
Oct 25, 2026GWCP Production AMER/CAN Tenant + Atmos (v.1.135)Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage…6h 0mScheduled
Oct 25, 2026GWCP Production AMER/CAN Tenant + Atmos (v.1.135)Scheduled maintenance is currently in progress. We will provide updates as necessary.6h 0mScheduled
Oct 24, 2026GWCP Production EMEA Tenant + Atmos (v.1.135)Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage…6h 0mScheduled
Oct 24, 2026GWCP Production EMEA Tenant + Atmos (v.1.135)Scheduled maintenance is currently in progress. We will provide updates as necessary.6h 0mScheduled
Oct 24, 2026GWCP Production APAC Tenant + Atmos (v.1.135)Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage…6h 0mScheduled
Oct 24, 2026GWCP Production APAC Tenant + Atmos (v.1.135)Scheduled maintenance is currently in progress. We will provide updates as necessary.6h 0mScheduled
Oct 24, 2026INOW non disruptive maintenance (PROD)Scheduled maintenance is currently in progress. We will provide updates as necessary.4h 0mScheduled
Oct 23, 2026Investigation of the Compromise of Third-Party Certificate Authority (CA)Guidewire is aware of a third-party certificate authority (CA) issue reported on October 20, 2026. Upon disclosure, Guidewire immediately initiated an investigation across all our applications, systems, and services…21h 42mResolved
Oct 23, 2026Investigation of PHP Vulnerability CVE-2026-109618 and CVE-2026-109619Guidewire is aware of CVE-2026-109618 and CVE-2026-109619, two vulnerabilities affecting PHP that were publicly disclosed on October 21, 2026.  No action is required from customers at this time for their deployments…21h 35mResolved
Oct 22, 2026INOW GWCP non disruptive maintenance (PRE PROD)Scheduled maintenance is currently in progress. We will provide updates as necessary.5h 0mScheduled
Oct 18, 2026Guidewire Predictive Analytics Production AMER - USAScheduled maintenance is currently in progress. We will provide updates as necessary.4h 0mScheduled
Oct 17, 2026Guidewire Predictive Analytics Production AMER - MontrealScheduled maintenance is currently in progress. We will provide updates as necessary.6h 0mScheduled
Oct 17, 2026Guidewire Predictive Analytics Production EMEA - LondonScheduled maintenance is currently in progress. We will provide updates as necessary.6h 0mScheduled
Oct 17, 2026Guidewire Predictive Analytics Production EMEA - Cape TownScheduled maintenance is currently in progress. We will provide updates as necessary.6h 0mScheduled
Oct 17, 2026Guidewire Predictive Analytics Production APAC - SydneyWe will be undergoing scheduled maintenance during this time.6h 0mScheduled
Oct 17, 2026Guidewire Predictive Analytics Production APAC - SydneyScheduled maintenance is currently in progress. We will provide updates as necessary.6h 0mScheduled
Oct 16, 2026INOW GWCP Teamcity disruptive maintenance (NON PROD)Scheduled maintenance is currently in progress. We will provide updates as necessary.7h 0mScheduled
Oct 15, 2026GUIDEWIRE DATA PLATFORM - PRODUCTION ENVIRONMENTS - N. Virginia - Data Studio Degraded PerformanceThis incident has been resolved.8h 12mResolved
Oct 14, 2026GWCP NPE and PreProduction APAC Tenant + Atmos (v.1.135)Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their…6h 0mScheduled
Oct 14, 2026GWCP NPE and PreProduction APAC Tenant + Atmos (v.1.135)Scheduled maintenance is currently in progress. We will provide updates as necessary.6h 0mScheduled
Oct 14, 2026GWCP NPE and PreProduction AMER Tenant + Atmos (v.1.135)Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their…6h 0mScheduled
Oct 14, 2026GWCP NPE and PreProduction AMER Tenant + Atmos (v.1.135)Scheduled maintenance is currently in progress. We will provide updates as necessary.8h 0mScheduled
Oct 12, 2026GWCP NPE and PreProduction EMEA Tenant + Atmos (v.1.135)Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their…6h 0mScheduled
Oct 12, 2026GWCP NPE and PreProduction EMEA Tenant + Atmos (v.1.135)Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage…6h 0mScheduled
Oct 12, 2026GWCP NPE and PreProduction EMEA Tenant + Atmos (v.1.135)Scheduled maintenance is currently in progress. We will provide updates as necessary.6h 0mScheduled
Oct 12, 2026GWCP NPE and PreProduction CANADA Tenant + Atmos (v.1.135)Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their…6h 0mScheduled
Oct 12, 2026GWCP NPE and PreProduction CANADA Tenant + Atmos (v.1.135)Scheduled maintenance is currently in progress. We will provide updates as necessary.4h 54mScheduled
Oct 11, 2026GWCP Production AMER/CAN Tenant (v.1.134)Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage…6h 0mScheduled
Oct 11, 2026GWCP Production AMER/CAN Tenant (v.1.134)Scheduled maintenance is currently in progress. We will provide updates as necessary.1h 45mScheduled
Oct 10, 2026GWCP Production EMEA Tenant (v.1.134)Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage…6h 0mScheduled
Oct 10, 2026GWCP Production EMEA Tenant (v.1.134)Scheduled maintenance is currently in progress. We will provide updates as necessary.1h 30mScheduled
Oct 10, 2026GWCP Production APAC Tenant (v.1.134)Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage…6h 0mScheduled
Oct 10, 2026GWCP Production APAC Tenant (v.1.134)Scheduled maintenance is currently in progress. We will provide updates as necessary.6h 0mScheduled
Oct 8, 2026INOW GWCP non disruptive maintenance (PROD)Scheduled maintenance is currently in progress. We will provide updates as necessary.6h 0mScheduled
Oct 4, 2026INOW GWCP non disruptive maintenance (PROD)Scheduled maintenance is currently in progress. We will provide updates as necessary.12h 0mScheduled
Oct 4, 2026INOW GWCP non disruptive maintenance (PROD)Scheduled maintenance is currently in progress. We will provide updates as necessary.36h 0mScheduled
Sep 30, 2026GWCP NPE and PreProduction APAC Tenant (v.1.134)Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite…6h 0mScheduled
Sep 30, 2026GWCP NPE and PreProduction APAC Tenant (v.1.134)Scheduled maintenance is currently in progress. We will provide updates as necessary.6h 0mScheduled
Sep 30, 2026GWCP NPE and PreProduction APAC Tenant (v.1.134)Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite…6h 0mScheduled
Sep 30, 2026GWCP NPE and PreProduction AMER Tenant (v.1.134)Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite…6h 0mScheduled
Sep 30, 2026GWCP NPE and PreProduction AMER Tenant (v.1.134)Scheduled maintenance is currently in progress. We will provide updates as necessary.6h 0mScheduled
Sep 28, 2026GWCP NPE and PreProduction EMEA Tenant (v.1.134)Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite…6h 0mScheduled
Sep 28, 2026GWCP NPE and PreProduction EMEA Tenant (v.1.134)Scheduled maintenance is currently in progress. We will provide updates as necessary.6h 0mScheduled
Sep 28, 2026GWCP NPE and PreProduction CANADA Tenant (v.1.134)Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite…6h 0mScheduled
Sep 28, 2026GWCP NPE and PreProduction CANADA Tenant (v.1.134)Scheduled maintenance is currently in progress. We will provide updates as necessary.6h 0mScheduled
Sep 27, 2026GWCP Production AMER/CAN Tenant + Atmos (v.1.133)Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage…6h 0mScheduled
Sep 27, 2026GWCP Production AMER/CAN Tenant + Atmos (v.1.133)Scheduled maintenance is currently in progress. We will provide updates as necessary.6h 0mScheduled
Sep 26, 2026GWCP Production EMEA Tenant + Atmos (v.1.133)Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage…6h 0mScheduled
Sep 26, 2026GWCP Production EMEA Tenant + Atmos (v.1.133)Scheduled maintenance is currently in progress. We will provide updates as necessary.6h 0mScheduled
Sep 26, 2026GWCP Production APAC Tenant + Atmos (v.1.133)Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage…6h 0mScheduled
Sep 26, 2026GWCP Production APAC Tenant + Atmos (v.1.133)Scheduled maintenance is currently in progress. We will provide updates as necessary.6h 0mScheduled
Sep 25, 2026AWS S3 Service interruption Impacting Multiple InsuranceNow Customers In US West RegionPlease refer to the Knowledge Article at this [link ](https://community.guidewire.com/s/article/Multiple-InsuranceNow-customers-experienced-delays-syncing-data-files-to-S3)for more information.1h 27mResolved
Sep 24, 2026INOW GWCP non disruptive maintenance (PRE PROD)Scheduled maintenance is currently in progress. We will provide updates as necessary.6h 0mScheduled
Sep 22, 2026INOW GWCP disruptive maintenance (NON PROD)Scheduled maintenance is currently in progress. We will provide updates as necessary.5h 0mScheduled
Sep 20, 2026INOW GWCP disruptive maintenance (PROD)Scheduled maintenance is currently in progress. We will provide updates as necessary.6h 0mScheduled
Sep 16, 2026GWCP NPE and PreProduction APAC Tenant + Atmos (v.1.133)Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their…6h 0mScheduled
Sep 16, 2026GWCP NPE and PreProduction APAC Tenant + Atmos (v.1.133)Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage…6h 0mScheduled
Sep 16, 2026GWCP NPE and PreProduction APAC Tenant + Atmos (v.1.133)Scheduled maintenance is currently in progress. We will provide updates as necessary.6h 0mScheduled
Sep 16, 2026GWCP NPE and PreProduction AMER Tenant + Atmos (v.1.133)Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their…6h 0mScheduled
Sep 16, 2026GWCP NPE and PreProduction AMER Tenant + Atmos (v.1.133 )Scheduled maintenance is currently in progress. We will provide updates as necessary.6h 0mScheduled
Sep 14, 2026GWCP NPE and PreProduction EMEA Tenant + Atmos (v.1.133)Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their…6h 0mScheduled
Sep 14, 2026GWCP NPE and PreProduction EMEA Tenant + Atmos (v.1.133)Scheduled maintenance is currently in progress. We will provide updates as necessary.6h 0mScheduled
Sep 14, 2026GWCP NPE and PreProduction CANADA Tenant + Atmos (v.1.133)Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their…6h 0mScheduled
Sep 14, 2026GWCP NPE and PreProduction CANADA Tenant + Atmos (v.1.133)Scheduled maintenance is currently in progress. We will provide updates as necessary.6h 0mScheduled
Sep 13, 2026GWCP Production AMER/CAN Tenant (v.1.132)Guidewire will be conducting general platform and tenant maintenance to production environments during this time. Customers should expect brief losses of availability to their Integration Gateway application management…6h 0mScheduled
Sep 13, 2026GWCP Production AMER/CAN Tenant (v.1.132)Scheduled maintenance is currently in progress. We will provide updates as necessary.6h 0mScheduled
Sep 13, 2026Guidewire Predictive Analytics Production AMER - USAScheduled maintenance is currently in progress. We will provide updates as necessary.3h 0mScheduled
Sep 12, 2026GWCP Production EMEA Tenant (v.1.132)Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage…6h 0mScheduled
Sep 12, 2026GWCP Production EMEA Tenant (v.1.132)Scheduled maintenance is currently in progress. We will provide updates as necessary.6h 0mScheduled
Sep 12, 2026Guidewire Predictive Analytics Production CAN - MontrealScheduled maintenance is currently in progress. We will provide updates as necessary.6h 0mScheduled
Sep 12, 2026Guidewire Predictive Analytics Production EMEA - CapeTown & LondonScheduled maintenance is currently in progress. We will provide updates as necessary.7h 0mScheduled
Sep 12, 2026GWCP Production APAC Tenant (v.1.132)Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage…6h 0mScheduled
Sep 12, 2026GWCP Production APAC Tenant (v.1.132)Scheduled maintenance is currently in progress. We will provide updates as necessary.6h 0mScheduled
Sep 12, 2026Guidewire Predictive Analytics Production APAC - SydneyScheduled maintenance is currently in progress. We will provide updates as necessary.6h 0mScheduled
Sep 6, 2026INOW GWCP non disruptive maintenance (PROD)Scheduled maintenance is currently in progress. We will provide updates as necessary.6h 0mScheduled
Sep 4, 2026Status Page Update: Expect Temporary EmailsScheduled maintenance is currently in progress. We will provide updates as necessary.24h 0mScheduled
Sep 3, 2026INOW GWCP non disruptive maintenance (PROD)Scheduled maintenance is currently in progress. We will provide updates as necessary.6h 0mScheduled
Sep 2, 2026GWCP NPE and PreProduction APAC Tenant (v.1.132)Scheduled maintenance is currently in progress. We will provide updates as necessary.6h 0mScheduled
Sep 2, 2026GWCP NPE and PreProduction AMER Tenant (v.1.132)Scheduled maintenance is currently in progress. We will provide updates as necessary.6h 0mScheduled
Aug 31, 2026GWCP NPE and PreProduction EMEA Tenant (v.1.132)Scheduled maintenance is currently in progress. We will provide updates as necessary.6h 0mScheduled
Aug 31, 2026GWCP NPE and PreProduction CANADA Tenant (v.1.132)Scheduled maintenance is currently in progress. We will provide updates as necessary.6h 0mScheduled
Aug 31, 2026GWCP NPE and PreProduction CANADA Tenant (v.1.132)Scheduled maintenance is currently in progress. We will provide updates as necessary.6h 0mScheduled
Aug 31, 2026GWCP NPE and PreProduction CANADA Tenant (v.1.132)Scheduled maintenance is currently in progress. We will provide updates as necessary.6h 0mScheduled
Aug 30, 2026GWCP Production AMER/CAN Tenant + Atmos (v.1.131)Scheduled maintenance is currently in progress. We will provide updates as necessary.6h 0mScheduled
Aug 29, 2026GWCP Production EMEA Tenant + Atmos (v.1.131)Scheduled maintenance is currently in progress. We will provide updates as necessary.6h 0mScheduled
Aug 29, 2026GWCP Production APAC Tenant + Atmos (v.1.131)Scheduled maintenance is currently in progress. We will provide updates as necessary.6h 0mScheduled
Aug 21, 2026INOW GWCP non disruptive maintenance (pre-prod)Scheduled maintenance is currently in progress. We will provide updates as necessary.2h 0mScheduled
Aug 19, 2026GWCP NPE and PreProduction APAC Tenant + Atmos (v.1.131)Scheduled maintenance is currently in progress. We will provide updates as necessary.6h 0mScheduled
Aug 19, 2026GWCP NPE and PreProduction AMER Tenant + Atmos (v.1.131)Scheduled maintenance is currently in progress. We will provide updates as necessary.9h 0mScheduled
Aug 17, 2026GWCP NPE and PreProduction EMEA Tenant + Atmos (v.1.131)Scheduled maintenance is currently in progress. We will provide updates as necessary.6h 0mScheduled
Aug 17, 2026GWCP NPE and PreProduction CANADA Tenant + Atmos (v.1.131)Scheduled maintenance is currently in progress. We will provide updates as necessary.6h 0mScheduled
Aug 16, 2026GWCP Production AMER/CAN Tenant (v.1.130)Scheduled maintenance is currently in progress. We will provide updates as necessary.6h 0mScheduled
Aug 16, 2026Guidewire Predictive Analytics Production AMER - USAScheduled maintenance is currently in progress. We will provide updates as necessary.3h 0mScheduled
Aug 15, 2026GWCP Production EMEA Tenant (v.1.130)Scheduled maintenance is currently in progress. We will provide updates as necessary.6h 0mScheduled
Aug 15, 2026Guidewire Predictive Analytics Production AMER - MontrealScheduled maintenance is currently in progress. We will provide updates as necessary.6h 0mScheduled
Aug 15, 2026Guidewire Predictive Analytics Production EMEA - London and Cape TownScheduled maintenance is currently in progress. We will provide updates as necessary.7h 0mScheduled
Aug 15, 2026GWCP Production APAC Tenant (v.1.130)Scheduled maintenance is currently in progress. We will provide updates as necessary.6h 0mScheduled
Aug 15, 2026Guidewire Predictive Analytics Production APAC - SydneyScheduled maintenance is currently in progress. We will provide updates as necessary.6h 0mScheduled
Aug 14, 2026INOW GWCP non disruptive maintenance (pre-prod)Scheduled maintenance is currently in progress. We will provide updates as necessary.2h 0mScheduled
Aug 9, 2026INOW GWCP non disruptive maintenance (PROD)Scheduled maintenance is currently in progress. We will provide updates as necessary.6h 0mScheduled
Aug 9, 2026INOW GWCP non disruptive maintenance (PROD)Scheduled maintenance is currently in progress. We will provide updates as necessary.6h 0mScheduled
Jul 28, 2026TeamCity Build Service Interruption in Non-Production for Integration Gateway Apps Impacting Multiple Customers Across All RegionsPlease refer to the Knowledge Article at this [link ](https://community.guidewire.com/s/article/Integration-Gateway-build-failures-for-multiple-customers-due-to-third-party-repository-errors)for more information73h 15mResolved
Jul 20, 2026TeamCity Build Service Interruption in Non-Production Environments Affecting Multiple Customers in All RegionsPlease refer to the Knowledge Article via this [link ](https://community.guidewire.com/s/article/Several-Customers-Reported-TeamCity-Build-Failures-Caused-by-Problems-Downloading-the-JaCoCo-Agent)for more information.8h 33mResolved
Jul 17, 2026GWCP Deployment Service Interruption Affecting Multiple Customers in NPE and PREPROD for AMER RegionsPlease refer to the Knowledge Article at this [link](https://community.guidewire.com/s/article/Non-production-Deployments-Failing-with-password-authentication-failed-Database-Errors-for-Multiple-Customers) for more…17h 2mResolved
Jun 12, 2026InsuranceNow (Classic & GWCP Customers) – Issues With Forgot Password And Email Support Affecting Multiple Customers In AMERPlease refer to the Knowledge Article at this [link](https://community.guidewire.com/s/article/InsuranceNow-Email-Support-and-Password-Reset-Failures-Due-to-Deprecated-reCAPTCHA-Endpoint) for more information.27h 1mResolved
May 8, 2026AWS Service InterruptionsThe issue has been resolved.6h 57mResolved
May 8, 2026CDA Daily Load Service with Basic Profile Interruption Affecting Multiple Customers in All RegionsThe affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.5h 42mResolved
May 5, 2026Okta Login Failure in APAC Region for Federated Partners/Brokers Users in Non-Production, Pre-Production and ProductionPlease refer to the Knowledge Article at this [link](https://community.guidewire.com/s/article/Broker-and-Partner-Login-Failures-via-Guidewire-Hub-SSO-in-APAC-Production-Environment) for more information.3h 8mResolved
Apr 2, 2026Deployment Failures Observed for Non-Production Environments across all regions.Please refer to the Knowledge Article via this [link ](https://community.guidewire.com/s/article/Multiple-Customers-Unable-to-Perform-Deployments-in-Non-Production-Environments)for more information.7h 36mResolved
Mar 30, 2026Guidewire Cloud Home Service Interruption Affecting Multiple Customers in APAC and CANADA RegionPlease refer to the Knowledge Article via this [link ](https://community.guidewire.com/s/article/Guidewire-Home-GWH-Unavailable-for-Multiple-Customers-After-GWCP-v1-120-Deployment)for more information.5h 52mResolved
Mar 9, 2026Guidewire Cloud Home (IG Apps) Service Interruption Affecting Multiple Customers in all Regions and EnvironmentsPlease refer to the Knowledge Article at this [link](https://community.guidewire.com/s/article/Customer-Unable-to-Access-Information-in-Integration-Gateway-Apps-in-Guidewire-Cloud-Home) for more information.6h 41mResolved
Mar 3, 2026Advanced Product Designer(APD) APIs Interruption Affecting Multiple Customers in All RegionsPlease refer to the Knowledge Article at this [link](https://community.guidewire.com/s/article/API-Requests-Failing-When-Accessing-APD-Products) for more information.6h 49mResolved
Mar 3, 2026Database Restore Service Interruption Affecting Multiple Customers in ALL REGIONS for PRE-PRODUCTION and NON-PRODUCTION environmentsPlease refer to the Knowledge Article at this [link ](https://community.guidewire.com/s/article/Multiple-Customers-Across-Regions-Reported-Significant-Slowness-in-Database-Restoration)for more information.6h 32mResolved
Feb 25, 2026Autopilot Workflow Service Interruption Affecting Multiple Customers in Multiple Regions in Production and Non-ProductionThe affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.48h 27mResolved
Feb 17, 2026LifeCycle Manager (LCM) Service Interruption Affecting Multiple Customers in Multiple Regions in Production and Non-ProductionPlease refer to the Knowledge Article at this [link](https://community.guidewire.com/s/article/Lifecycle-Manager-LCM-Service-Interruption-Affecting-Multiple-Customers-in-Production-and-Non-Production-Environments) for…5h 11mResolved
Feb 7, 2026LifeCycle Manager (LCM) Service Interruption Affecting Multiple Customers in AMER Region in ProductionPlease refer to the Knowledge Article at this [link](https://community.guidewire.com/s/article/Lifecycle-Manager-LCM-Production-Service-Interruption-Affecting-Multiple-Customers-in-AMER-Region) for more information.10h 47mResolved
Jan 29, 2026Application Events Service Interruption Affecting Multiple Customers in All Regions in Production, Pre-Production and Non-ProductionPlease refer to the Knowledge Article at this [link](https://community.guidewire.com/s/article/App-Events-Service-Interruption-affecting-Multiple-Customers-Across-All-Regions-in-Production-Pre-Production-and-Non-Producti…7h 46mResolved
Jan 22, 2026Potential Okta SSL Handshake Issue Affecting Multiple Customers in the AMER and APAC regionsPlease open a Community case if you are still experiencing any service interruption related to Okta.2h 30mResolved
Jan 18, 2026APD Service Interruption Affecting Multiple Customers in EMEAThis incident has been resolved.1h 25mResolved
Jan 18, 2026APD Service Interruption Affecting Multiple Customers in APACThis incident has been resolved.9h 7mResolved
Jan 15, 2026AppEvents - Service Interruption Affecting Multiple Customers in All RegionsPlease refer to the Knowledge Article at this [link](https://community.guidewire.com/s/article/Multiple-Customers-Reported-SSL-Handshake-Errors) for more information.11h 22mResolved
Nov 18, 2025SmartComm Third Party Service Interruption Affecting Multiple Customers in AMERThe Smart Communications Operations Team has confirmed that the fix implemented has resolved the SmartCOMM issue. Please open a Community case if you are still experiencing any service interruption.4h 14mResolved
Nov 9, 2025InsuranceSuite Production Application Logs are not populating in Datadog for some AMER CustomersPlease refer to the Knowledge Article at this [link](https://community.guidewire.com/s/article/Multiple-Customers-Unable-to-Access-Production-Logs-in-Datadog) for more information.1h 53mResolved

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How to Read This Guidewire Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Guidewire acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single Guidewire outage in this window ran 3d 1h, against a mean recovery of 7h 10m. If you depend on Guidewire in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.