Harvey AI Outage History
14 incidents recorded over the last 365 days, 14 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.
Every Recorded Harvey AI Incident
| Date | Incident | Duration | Status |
|---|---|---|---|
| Nov 4, 2026 | US Processing service disruptionWe have recovered from elevated errors affecting Harvey in the United States. | 4 min | Resolved |
| Aug 14, 2026 | AU region Platform unavailableThe issue affecting he AU region access has been resolved, and we are now monitoring the situation to ensure stability. We will provide further updates if necessary. | 20 min | Resolved |
| Jun 8, 2026 | Login and Verification Issues – All InstancesThe issue affecting login and verification across all Harvey instances has been resolved. | 12 min | Resolved |
| Jun 3, 2026 | AU Region - File Uploads & Semantic Search DegradedThe issue affecting file uploads and semantic search in the AU region has been fully resolved. All systems are now operational. Thank you for your patience. | 4h 14m | Resolved |
| May 19, 2026 | EU Instance Downtime for Data MigrationThe data migration process is complete. All systems are now operational. Thank you for your patience. | 38 min | Resolved |
| Apr 21, 2026 | Degraded Performance in HarveyThe issue causing degraded performance has been fully resolved. All systems are now operational. Thank you for your patience. | 4 min | Resolved |
| Apr 16, 2026 | Vault Review Tables Stuck on GeneratingThe issue affecting Vault review tables has been fully resolved. All systems are now operational. Thank you for your patience. | 1h 22m | Resolved |
| Apr 14, 2026 | Latency Issues Affecting Document ProcessingThe issue affecting document processing latency has been fully resolved. All systems are now operational. Thank you for your patience. | 1h 26m | Resolved |
| Apr 2, 2026 | INC-341The issue preventing some US users from accessing has been fully resolved. All systems are now operational. Thank you for your patience. | 49 min | Resolved |
| Mar 23, 2026 | Latency in the EU Instance affecting Assistant and VaultThe issue causing slowness in the EU instance has been fully resolved. All systems are now operational. Thank you for your patience. | 46 min | Resolved |
| Mar 16, 2026 | Extreme Slowness in the US InstanceThe issue affecting US processing times has been fully resolved. All systems are now operational. Thank you for your patience. | 4h 27m | Resolved |
| Jan 22, 2026 | Passcode Authentication IssueThe email delivery issue affecting Outlook and Exchange users, caused by a Microsoft infrastructure issue, has been fully resolved. All systems are now operational. Thank you for your patience. | 1h 55m | Resolved |
| Jan 20, 2026 | Intermittent Editing and Playbook Experience Issues in Harvey for Microsoft WordThe issue affecting Playbook functionality and Microsoft Word for Harvey has been fully resolved. All systems are now operational. Thank you for your patience. | 4h 29m | Resolved |
| Nov 5, 2025 | Doc Processing Issues in Vault (EU)The issue affecting Vault uploads has been fully resolved. All systems are now operational. Thank you for your patience. | 2h 33m | Resolved |
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How to Read This Harvey AI Incident Log
Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Harvey AI acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.
Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.
The longest single Harvey AI outage in this window ran 4h 29m, against a mean recovery of 1h 40m. If you depend on Harvey AI in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.