Healthie Outage History

44 incidents recorded over the last 365 days, 44 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live Healthie status100.00% uptime history

Every Recorded Healthie Incident

Healthie incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Oct 29, 2026Degraded Site PerformanceSite performance is restored.34 minResolved
Oct 27, 2026Login Errors on StagingThis is resolved. Refresh the page and you’ll be able to log in to staging without error.27 minResolved
Oct 26, 2026Continued errors when sending or viewing faxesFaxing services are back to normal. Errors are no longer occurring when sending or viewing faxes. All inbound faxes sent during the incident were still received and are accessible.43 minResolved
Oct 26, 2026Faxes degradationFix is in place and we're no longer seeing errors when attempting to send or view faxes.1h 16mResolved
Oct 23, 2026Zoom service degradationZoom has resolved the degradation on their end and meeting links can be accessed again without any issues.43 minResolved
Oct 14, 2026Errors on StagingIn the Staging Sandbox environment from about 6 AM to 12:37 PM ET, certain API requests or UI actions were intermittently affected by 500 or Internal Server Errors. Production was not affected. Fix is in place and…1h 33mResolved
Oct 12, 2026Scheduled maintenance: AI Scribe transcriptionMaintenance has started1h 4mResolved
Oct 8, 2026Elevated response timesWe observed elevated response times on API requests and when accessing certain pages of the platform from around 11 AM to 12:06 PM ET, as well as around 1 PM to 1:28 PM ET. Our Engineering team has applied several…1h 5mResolved
Sep 24, 2026Issue with ReCaptchaEarly this morning, our captcha provider experienced an issue which led to a large increase of "Captcha Validation Failed" errors when attempting to sign in. We temporarily disabled the check at 7:35 am eastern, and our…-114 minResolved
Sep 22, 2026Longer than expected loadsWe saw much higher than normal response times between ~2:46-3:00 p.m eastern. This has since been resolved and our team continues to investigate the root cause.15 minResolved
Sep 10, 2026Unable to sign-in to StagingFix is in place and we're not seeing any new occurrences of the "session expired" error when signing into Staging. We're marking this as resolved.1h 18mResolved
Sep 8, 2026Sandbox MaintenanceMaintenance has started14h 54mResolved
Sep 2, 2026Increased Block Rate of SMS messages to Certain CountriesWe have not seen reports of customer issues, despite the blocks remaining in place, so are marking this as resolved. We continue to advise using an MFA app (vs SMS based authentication) especially for non-US phone…163h 52mResolved
Aug 24, 2026Sandbox Updates - Environment UnavailableWe will be performing some maintenance on our sandbox environment this evening. During this time the environment will be unavailable.6h 47mResolved
Aug 23, 2026Performing system maintenance on production systemsMaintenance has started7h 25mResolved
Aug 20, 2026Sandbox - Issues associated with API key operations for select usersThis issue should now be resolved and API key operations should be working normally.40 minResolved
Aug 19, 2026Sandbox Environment MaintenanceMaintenance has started5h 53mResolved
Aug 13, 2026Slower than normal response timesResponse times have remained normal since our last update and the changes we performed to resolve the issue. We're closing out the incident.2h 40mResolved
Aug 10, 2026Delays in background jobsThank you for your patience. All queues are back to normal. The issue appears to have been related to underlying hardware in one of our AWS cluster and was resolved via cycling out all the hardware. In the process of…2h 44mResolved
Aug 7, 2026Clients Receiving Error When Joining Video CallsThis issue has been resolved. Clients who received the error should refresh their page and attempt to join again. They will now be able to join video calls without issue.47 minResolved
Aug 6, 2026Random Slower ResponsesThis issue is resolved.0 minResolved
Aug 4, 2026E-Rx Notifications link not loading DoseSpotThis is resolved. Please refresh the page, and the E-Rx Notifications link on the left menu bar will load DoseSpot as expected.1h 22mResolved
Jul 30, 2026Delays converting transcripts to scribed notesThis has been resolved and all notes have been generated.1h 1mResolved
Jul 29, 2026Healthie help center is offlineThe help center is back online. You can now search for and view all docs at: help.gethealthie.com45 minResolved
Jul 27, 2026AWS/Aptible Outage preventing sufficient server capacityOur host was able to scale our capacity to normal levels and this has been resolved. During this period, things may have been slightly slower, but we did not see meaningful increases in error rates or anything more…22 minResolved
Jul 17, 2026Issues with loading intake formsAll forms are loading now as expected. This is resolved.1h 20mResolved
Jul 16, 2026Cloudfront Outage Impacting Web and Mobile Front-EndsAWS has let us know that this has been resolved, and we are not aware of any further issues.2h 25mResolved
Jul 9, 2026Delays in Background Job ProcessingThis was resolved around 9pm eastern on July 9th.1h 25mResolved
Jul 9, 2026Workflows feature is temporarily unavailableThe Workflows feature is available again. If you do not see the link in the sidebar, please refresh the page.58 minResolved
Jul 1, 2026Issue with forms and charting on older page versionsThis issue has been resolved.31h 35mResolved
Jun 30, 2026Form conditionals not revealing dependent questionsWe're confirmed conditional questions not displaying in certain cases was caused by an older version of the UI being used by the browser. [Hard…7h 18mResolved
Jun 24, 2026Staging environment authorization issue for some usersThis is resolved.1h 30mResolved
Jun 22, 2026Zoom Service DegredationThis is now resolved-145 minResolved
Jun 16, 2026Error Banner in productionWe have rolled out a fix for this error and refreshing the application should resolve the error.6 minResolved
Jun 15, 2026Delays in Sending Webhooks and other background jobsThis has been resolved.52 minResolved
Jun 5, 2026Intermittent Zoom transcription and AI Scribe disruptionBetween June 3 and June 5, some appointments intermittently did not generate Zoom transcripts or AI Scribe notes. The issue was caused by exceeding Zoom's API rate limits, which can prevent transcription from starting…-144 minResolved
Jun 5, 2026Intermittent Zoom transcription errorsSome users are experienced errors when generating or regenerating session recordings and transcript notes. We have taken steps to both immediately mitigate this issue as well as prevent this going forward.-50 minResolved
Jun 4, 2026Intermittent Zoom transcription errorsResolved11 minResolved
May 16, 2026We are currently experiencing delays processing background jobsThe incident has been resolved and background jobs are being processed normally9 minResolved
May 14, 2026Javascript error preventing some front-ends from loadingThis has been resolved.-20 minResolved
May 14, 2026Delays in recurring payments and reminder emailsOn 4/3, there was a delay in processing some recurring payments and daily reminder emails. The delay was caught up by the morning of 4/4.-1637553 minResolved
May 14, 2026Increased Rate of Office Ally Rejecting Claim SubmissionsThe format change has been reverted, and this issue should now be resolved.-1652038 minResolved
May 14, 2026Dosespot is DownDosespot informed us that service has been restored. We verified, and have re-enabled Dosespot.-1684673 minResolved
May 14, 2026Slow LoadingWe have seen loading return fully back to normal for the past 20 minutes, and are considering this incident resolved. We will be doing an internal root cause analysis and incident report, and, once completed, would be…-1635788 minResolved

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How to Read This Healthie Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Healthie acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single Healthie outage in this window ran 6d 19h, against a mean recovery of 7h 36m. If you depend on Healthie in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.