Help Scout logo

Is Help Scout Down?

SaaSLive status, outages, and incident history

No. Help Scout is up right now.

Every monitored Help Scout system is operational as of August 11, 2026. PulsAPI did not find an outage in its latest check of the official status feed.

OperationalChecked 1h agoLive, rechecked every 60s
Start monitoring Help ScoutOfficial Help Scout status page
How we know: the official Help Scout status page, PulsAPI's own check every 60 seconds, and outage reports from engineers. How PulsAPI monitoring works

Help Scout Component Status

The main Help Scout systems on this page. All 13 are operational right now.

13operational
AI Services » AI Answers
Operational
AI Services » AI Assist
Operational
AI Services » AI Drafts
Operational

10 more components tracked

Their status is in the bar above. Free accounts see every component by name.

Also tracking AI Services » AI Summarize, Beacon, Docs Sites, Email Processing, Mailbox counts, folders, reports, search results, Marketing Site, Mobile Apps, Public APIs » Docs API, Public APIs » Inbox API, Web App.

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Component statuses may change independently during partial outages.

Recent Help Scout Outages & Incidents

Incident history from the official Help Scout status page, including resolution updates.

Uptime history4 days observed
Aug 8100.00% averageAug 11
Report LoadingResolved Aug 6, 2026 · 1h 13mResolved

Engineers have confirmed queues have drained and Reports behavior is stable across the board, so we're closing this out. Thank you for your patience while we worked on this one! --- [2026-08-06T13:10:42.080-04:00] (monitoring) Our Engineering Team has identified the root cause of delayed/inaccurate reports and a fix is in place. However, there is a backlog of reports that needs to process before things are fully caught up. Reports will take some time to normalize - we will continue monitoring. --- [2026-08-06T12:55:07.606-04:00] (identified) Our Engineering Team has identified the root cause of the report loading issues and are working to bring them back online. --- [2026-08-06T12:12:35.602-04:00] (investigating) We’re currently investigating reports of issues with loading Reports. We will continue to update as we have more information.

Delays with Inbox counts, folders, reports and search resultsResolved Jul 24, 2026 · 1h 1mResolved

Folder counts and updates in your Inbox should be working as expected again! Thanks for your patience today folks, we're going to close this one out. --- [2026-07-24T18:45:39.282-04:00] (monitoring) We're still experiencing a bit of degraded performance around folder counts while the system continues to catch up. We appreciate your continued patience and will update you all just as soon as we've got this under control. --- [2026-07-24T18:30:56.576-04:00] (monitoring) Our team has implemented a fix for these issues impacting folder counts and Inbox performance. We're hoping to move this to Resolved soon, folks. --- [2026-07-24T18:08:21.565-04:00] (investigating) We’re currently investigating reports of issues with delayed Inbox folder counts, folders and search results. We will continue to update as we have more information.

Unscheduled Database MaintenanceScheduled for Jul 22, 2026 · 55h 0mScheduled

The maintenance has been completed. Global search and the Conversations public API are now fully up to date. --- [2026-07-22T06:10:22.485-04:00] (in_progress) Maintenance is currently in progress. --- [2026-07-22T06:04:19.114-04:00] (scheduled) We identified an issue that requires us to briefly pause our search indexers to resolve it. We're performing this maintenance now. During this maintenance period, Global search and the Conversations public API will not reflect newly created or updated conversations. All other functionality will remain available, and no data will be lost — conversations will be indexed as normal once maintenance is complete. We will provide updates here if anything changes during the maintenance window.

Live Help Scout Outage Reports

Problems reported by engineers using Help Scout. Reports often appear 10 to 20 minutes before the official status page moves, and stay on this page for 90 days.

Reports, last 24 hours0 total
24h agoNothing reportednow

No Help Scout problems reported yet.

Something wrong with Help Scout on your end?

Reports are anonymous, take about ten seconds, and help the next engineer who checks.

About Help Scout

Help Scout exposes 15 monitored components on its status page at status.helpscout.net — Web App, Inbox API and AI Drafts among them. Follow Help Scout downtime, degraded performance and resolved incidents here, with uptime history alongside your other SaaS services.

Over the past 30 days, PulsAPI has measured Help Scout uptime at 100.00%. Response times, incident history, and SLA tracking for Help Scout are available on the PulsAPI dashboard.

Help Scout Status FAQ

Is Help Scout down right now?

PulsAPI checks Help Scout every 60 seconds. The verdict at the top of this page comes from the latest poll of the official Help Scout status feed and refreshes automatically, so you are not looking at a stale cached answer.

What should I do if Help Scout is not working?

Check the component list on this page first to see if your failure matches a known outage. If it does, you can report the issue for other engineers, follow the incident timeline for vendor updates, and run any fallback your app supports until Help Scout recovers.

How do I check Help Scout uptime history?

PulsAPI tracks Help Scout uptime over 30, 60, and 90-day rolling windows. The current 30-day uptime is 100.00%. A free PulsAPI account unlocks the full 90-day SLA history and incident timeline for Help Scout.

How fast does PulsAPI detect Help Scout outages?

PulsAPI polls the official Help Scout status page every 60 seconds and usually delivers alerts to Slack, Discord, Microsoft Teams, PagerDuty, or email in under 4 seconds after detection. That is often faster than someone on your team notices on their own.

Does PulsAPI track individual Help Scout components?

Yes. PulsAPI monitors 13 individual Help Scout components, so you can see which service or region is affected instead of a generic "service degraded" banner.

Can I get alerts when Help Scout goes down?

Yes. Create a PulsAPI account and subscribe to Help Scout. Email alerts are included on the free Starter plan. Paid plans add Slack, Discord, Microsoft Teams, PagerDuty, and webhooks whenever Help Scout status changes.

How do I report an issue with Help Scout to the community?

Click "Report an issue" at the top of this page, pick the issue type and severity, and optionally add your region and a short note. Reports are anonymous and help other engineers spot Help Scout problems early. Official status pages often lag real incidents by 10 to 20 minutes.

Is there a free way to monitor Help Scout?

Yes. PulsAPI's Starter plan includes up to 10 monitored services with email alerts, and the 30-day free trial requires no credit card. You can monitor Help Scout alongside up to 9 other services at pulsapi.com/signup.

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