Help Scout logo

Is Help Scout Down?

SaaSLive status, outages, and incident history

No. Help Scout is up right now.

Every monitored Help Scout system is operational as of November 10, 2026. PulsAPI did not find an outage in its latest check of the official status feed.

OperationalChecked 3m agoLive · every 60s

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Official Help Scout status page
How we know: the official Help Scout status page, PulsAPI's own check (every 60 seconds), and outage reports from engineers. How PulsAPI monitoring works

Status report

Help Scout Status Summary

As of 14:04 UTC on 10 November 2026, Help Scout is operational. PulsAPI checked Help Scout's official status page and found 13 of 13 components operational, with no active incidents. Over the last 30 days PulsAPI measured 100.00% uptime for Help Scout, counting degraded performance as up. The latest incident, "Mailbox counts, folders, reports, search results", was on Sep 22, 2026 and lasted 36 min.

Cite as: PulsAPI, “Help Scout status”, checked 10 November 2026, 14:04 UTC. https://www.pulsapi.com/services/help-scout

Help Scout Component Status

The main Help Scout systems on this page. All 13 are operational right now.

13operational
AI Services » AI Answers
Operational
AI Services » AI Assist
Operational
AI Services » AI Drafts
Operational

10 more components tracked

Their status is in the bar above. Free accounts see every component by name.

Also tracking AI Services » AI Summarize, Beacon, Docs Sites, Email Processing, Mailbox counts, folders, reports, search results, Marketing Site, Mobile Apps, Public APIs » Docs API, Public APIs » Inbox API, Web App.

See all of them free

Component statuses may change independently during partial outages.

Recent Help Scout Outages & Incidents

Incident history from the official Help Scout status page, including resolution updates.

Mailbox counts, folders, reports, search resultsResolved Sep 22, 2026 · 36 minResolved

Inbox (specifically View) behavior is stable across the board, so we're closing this out. Thank you for your patience while we worked on this one! --- [2026-09-22T14:56:31.857-04:00] (monitoring) Our Team identified a backend issue impacting Views and folder counts. A fix is now in place and Inbox will take some time to normalize. Conversations should start to move into the correct views as we work through the backlog. We will continue monitoring.

Mailbox countsResolved Aug 31, 2026 · 3h 57mResolved

Inbox behavior (Conversation Counts, SLAs, Routing, and Sentiment issue) is stable across the board, so we're closing this out. Thank you for your patience while we worked on this one! --- [2026-08-31T13:03:02.581-04:00] (monitoring) A fix is in place for the SLAs, Routing, and Sentiment issues. We have been alerted to continuing issues around conversation counts not updating accurately. Our Engineering Team is monitoring these issues and identifying whether an additional fix is needed. We will continue to keep you updated on our progress. --- [2026-08-31T12:00:03.336-04:00] (monitoring) A fix is now in place for the Inbox issues affecting folder/view counts, routing, SLAs, sentiment. While there is a backlog of data being processed, you should start to see issues resolve. Our Engineering Team is continuing to monitor the situation. --- [2026-08-31T11:45:47.812-04:00] (identified) We are currently seeing some issues with conversation counts and inbox views not refreshing accurately. You may also see routing, SLAs, and sentiment impacts. Our Engineering Team has identified the root cause and they're currently working to bring them back online.

App Access IssuesResolved Aug 18, 2026 · 3h 12mResolved

Inbox and AI Draft behavior is stable across the board, so we're closing this out. Thank you for your patience while we worked on this one! --- [2026-08-18T11:54:21.471-04:00] (monitoring) A fix is now in place, and there should no longer be any issues. Our Engineering Team is continuing to monitor the situation. --- [2026-08-18T11:38:29.260-04:00] (investigating) We’re currently investigating reports of customers running into errors in the Inbox and while using AI Drafts. We will continue to update as we have more information.

Help Scout Uptime History

Daily uptime recorded by PulsAPI over the last 90 days, with the days that carried a Help Scout incident marked. Each day is measured from our own checks, so the record continues even when the vendor publishes nothing.

Uptime history91 days observed
Aug 12100.00% average · 7 days with incidentsNov 10

Going further back: Help Scout uptime by month and every recorded Help Scout outage.

Live Help Scout Outage Reports

Problems reported by engineers using Help Scout. Reports often appear 10 to 20 minutes before the official status page moves, and stay on this page for 90 days.

Reports, last 24 hours0 total
24h agoNothing reportednow

No Help Scout problems reported yet.

Something wrong with Help Scout on your end?

Reports are anonymous, take about ten seconds, and help the next engineer who checks.

About Help Scout

Help Scout exposes 15 monitored components on its status page at status.helpscout.net — Web App, Inbox API and AI Drafts among them. Follow Help Scout downtime, degraded performance and resolved incidents here, with uptime history alongside your other SaaS services.

Over the past 30 days, PulsAPI has measured Help Scout uptime at 100.00%. Response times, incident history, and SLA tracking for Help Scout are available on the PulsAPI dashboard.

Help Scout Status FAQ

Is Help Scout down right now?

The verdict at the top of this page comes from the latest poll of the official Help Scout status feed and refreshes automatically, so you are not looking at a stale cached answer. PulsAPI re-checks it every 60 seconds.

What should I do if Help Scout is not working?

Check the component list on this page first to see if your failure matches a known outage. If it does, you can report the issue for other engineers, follow the incident timeline for vendor updates, and run any fallback your app supports until Help Scout recovers.

How do I check Help Scout uptime history?

PulsAPI tracks Help Scout uptime over 30, 60, and 90-day rolling windows. The current 30-day uptime is 100.00%. The 90-day uptime strip on this page is public: no account needed. A free account adds alerts whenever Help Scout changes state, plus 15 days of incident detail; Pro extends that to 90 days and Business to 13 months.

How fast does PulsAPI detect Help Scout outages?

PulsAPI reads the official Help Scout status page. PulsAPI re-checks it every 60 seconds. Alerts reach Slack, Discord, Microsoft Teams, PagerDuty, or email once a change has held for 5 minutes, so a one-minute blip does not page you.

Does PulsAPI track individual Help Scout components?

Yes. PulsAPI monitors 13 individual Help Scout components, so you can see which service or region is affected instead of a generic "service degraded" banner.

Can I get alerts when Help Scout goes down?

Yes. Create a free account and subscribe to Help Scout: the free plan covers three services with unlimited email alerts and no monthly notification cap. Paid plans lift the monitor limit entirely (Pro and above do not meter how many vendors you watch) and route the same alerts into Slack, Discord, Microsoft Teams, PagerDuty and webhooks.

How do I report an issue with Help Scout to the community?

Click "Report an issue" at the top of this page, pick the issue type and severity, and optionally add your region and a short note. Reports are anonymous and help other engineers spot Help Scout problems early. Official status pages often lag real incidents by 10 to 20 minutes.

Is there a free way to monitor Help Scout?

Yes. The free plan covers 3 monitored services with unlimited email alerts, permanently, so Help Scout plus two more costs nothing. Every new account also opens with a 30-day Business trial (unlimited monitors, Slack alerts, SLA reporting) with no credit card.

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